eSalon

This stuff is a nightmare disaster! It has stained my wall, my wood floors, my sink, my counter, and my face, ears, and neck! The smell is horrific. Hard to even be in a room with it! And worst of all I needed a medium/dark brown, I got jet black! I colored my hair before a very important meeting and now having to reschedule! The color remover stuff does not work! This is horrible, I mean horrible! So many things in my house ruined and my hair! Would be cheaper to go to the most expensive salon!

Bottom Line: No, I would not recommend this to a friend

I love the color but very unhappy with the way it left my hair! I look like a drowned rat! My hair is so waxy and oily looking it's pathetic. I can't stand the way it feels. I've washed my hair twice and it still feels filthy!

I was so hoping this would be the magic color I was hoping for, but it's sadly not.

Darn. Don't waste your money or at the very least, don't use the shampoo and conditioner!

Bottom Line: No, I would not recommend this to a friend

Omgosh...This oily, thick gunk in my hair. I washed it three times today. Will rinse again before bed. It's absolutely disgusting. I am so mad, sad, disappointed, disgusted and embarrassed that I was taken in by this company.

Bottom Line: No, I would not recommend this to a friend

The color wasn't the right one the first time. You couldn't even notice I had colored it! They sent me a new one. Again. No red. Nothing. Left my hair extremely oily and gunky. Washed it 3 times and still. Horrible product. How do you guys sleep at night knowing you are scamming people?

Bottom Line: No, I would not recommend this to a friend

I was a long-time loyal customer since 2013 (7 years). In my last order I requested a slightly lighter color. No one warned me the gray wouldn’t be covered by the lighter color. I dyed my hair to discover my 7-year-old say she could still see my gray hair. The hair dye did not get to its usual dark color during processing. Something was wrong with the formulation. When I contacted eSalon, I was told the lighter color should have covered the gray and that I didn’t follow the instructions, so that’s why it won’t come out right. I followed everything exactly as the instructions stated. I have been doing this for 7 years. I was told nothing could be done because they had already given me something complimentary in the past due to a gray color issue. It wouldn’t have been a big deal except that the formula wasn’t the same, didn’t turn dark like normal, and it absolutely didn’t cover the gray after I left it on for 30-35 minutes!

I am appalled that a loyal customer means so little. I have never asked for a credit in the past. I have never complained to them until now. The customer service agent, Karen, was unhelpful! I warn you that your loyalty means nothing to them and the formulation is not consistent as of 2020. I am going to Madison Reed.

Length of Use: 2+ years

Bottom Line: No, I would not recommend this to a friend

I made it pretty clear that I wanted a light ash brown. What I ended up with is light brown with A LOT of red in it. Ash brown should not have any red in it at all.

Also, others have said that it left their hair feeling waxy or oily, but I found that it left it feeling way too dry. Even drier than the boxed color you'd get at a store.

Unfortunately, I'm going to go to a salon to get the correct color. I was hoping to avoid that, which is why I tried eSalon, but I kinda feel like it's a scam. They even sent the wrong instructions and I had to ask for the correct version of them.

Use at your own risk.

Bottom Line: No, I would not recommend this to a friend

I have been a long time customer, over 5 years...maybe longer. Was very happy at first with the product and the customer service, as we fine-tuned the color. It covered the grays well and lasted a reasonable time. In the past few months, they changed the formula and since then it has not covered the grays and not held the color. The appearance is duller than it used to be. Just did my last eSalon coloring. I will change companies. I started with the main front part so it would get the longest time of color. It did not cover and still shows a lot of gray along the part line. Customer service has declined as well. When I tried to explain that it was dull without the previous highlights, I got what felt like a "spanking," telling me the product does not offer highlights. I suspect I got a younger person who did not understand that hair has natural highlights and thought I referred to an added process. I am done with them and will try Madison Reed, as another reviewer suggested. Too bad. They must have changed owners as well as product...not an improvement.

Length of Use: 2+ years

Bottom Line: No, I would not recommend this to a friend

Although the packaging is fantastic and the amount of product you receive is refreshing, I was disappointed with my personalized color. Even though I was very specific and even included a photo, it was pretty far off of what I’d hoped for. Way too heavy on the red tones and the overall color was not a natural-looking color at all. Never used the second portion.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

My hair color is incredible. I’ve been complimented many times including my hairstylist. Love the colors, the shine, softness, and the coverage of grays. Their permanent colors are truly permanent. This is coming from a very picky customer. Hair is extremely important to me.

I highly recommend eSalon.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

I’ve been using their product since 2012. Well, in 2020 I changed my formula and all of a sudden it wasn’t working. My grays weren’t covered. The half of my hair that got dyed would fade after a week. All of a sudden I have a crusty scalp and major hair loss. Nothing different in my life or products except changing my hair color shade with them. After googling I see I’m not the only one. So what the heck is going on with this company all of a sudden?

Length of Use: 2+ years

Bottom Line: No, I would not recommend this to a friend

You’re supposed to be able to return an item and get a full refund. Then they claim they never received the item and you never get your money back. I have read dozens of reviews with people having the same issue. eSalon is a huge scam.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend