I have been a long time customer, over 5 years...maybe longer. Was very happy at first with the product and the customer service, as we fine-tuned the color. It covered the grays well and lasted a reasonable time. In the past few months, they changed the formula and since then it has not covered the grays and not held the color. The appearance is duller than it used to be. Just did my last eSalon coloring. I will change companies. I started with the main front part so it would get the longest time of color. It did not cover and still shows a lot of gray along the part line. Customer service has declined as well. When I tried to explain that it was dull without the previous highlights, I got what felt like a "spanking," telling me the product does not offer highlights. I suspect I got a younger person who did not understand that hair has natural highlights and thought I referred to an added process. I am done with them and will try Madison Reed, as another reviewer suggested. Too bad. They must have changed owners as well as product...not an improvement.
Pros and Cons:
Bottom Line: No, I would not recommend this to a friend
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