eSalon

I tried two applications to make sure I didn’t mess up something with the first. I’ve used box dies before and have had no issues...unfortunately, that is not the case here. This product leaves a very heavy oily residue that is next to impossible to rinse out! I do not have normally oily hair. My hair is typically very dry and prone to breakage. I have rinsed, washed, and washed again...still full of grease! I can’t even blow dry my hair. I spent 20 minutes with the drier with no results! I never write reviews. Never - that’s how frustrated I am with this die. Yes, the color is great, but not the hassle afterward!

Bottom Line: No, I would not recommend this to a friend

I love the color but very unhappy with the way it left my hair! I look like a drowned rat! My hair is so waxy and oily looking it's pathetic. I can't stand the way it feels. I've washed my hair twice and it still feels filthy!

I was so hoping this would be the magic color I was hoping for, but it's sadly not.

Darn. Don't waste your money or at the very least, don't use the shampoo and conditioner!

Bottom Line: No, I would not recommend this to a friend

On my third purchase of a custom color set, I wanted to change from dark amber to more of the popular mulled wine color. What I have now is a washed out ugly brunette color. The shampoo after thorough rinsing did not lather at all and after the conditioner, my hair was left a mushy oily mess. The morning after coloring my hair I had to wash my hair twice to try to get it back to somewhat normal texture. I have photos, before and after. I wish I could post them here. I have turned off my orders, I won't risk the health of my hair any longer.

Bottom Line: No, I would not recommend this to a friend

The hair color I purchased was supposed to be brown. I had highlights previously and told my "stylist" (the person who made my personalized color) what I wanted and sent pictures of my hair. My roots are gray, which is why I dye my hair. The color looked like a greenish-brown baby poop and mine was so fried I had to cut it off. My hairstylist laughed at me for thinking this would be ok. Do not buy this product. It also did not cover my gray.

Bottom Line: No, I would not recommend this to a friend

I was very hopeful with this company. It sounded like everything I could ever want for an at home color. Ohh boyyy. The packaging and everything was cute! Directions were clear and direct. I LOVE how the color turned out...but oh my gosh. There is this heavy residue that I CANNOT wash out!? While I was rinsing out the color from my hair, my hair felt almost rubber like. When I tried to blow dry it, it felt like there was just a giant glob of Vaseline in my hair. It's been two days and still I haven't been able to get rid of it all. I don't think I'll be ordering again, which is a bummer. I really did like the color.

Bottom Line: No, I would not recommend this to a friend

Omgosh...This oily, thick gunk in my hair. I washed it three times today. Will rinse again before bed. It's absolutely disgusting. I am so mad, sad, disappointed, disgusted and embarrassed that I was taken in by this company.

Bottom Line: No, I would not recommend this to a friend

This stuff is a nightmare disaster! It has stained my wall, my wood floors, my sink, my counter, and my face, ears, and neck! The smell is horrific. Hard to even be in a room with it! And worst of all I needed a medium/dark brown, I got jet black! I colored my hair before a very important meeting and now having to reschedule! The color remover stuff does not work! This is horrible, I mean horrible! So many things in my house ruined and my hair! Would be cheaper to go to the most expensive salon!

Bottom Line: No, I would not recommend this to a friend

After placing my order, I got an email saying that my desired hair color couldn't be achieved with their lighteners. No big deal. They refunded my order and cancelled my subscription. I went to a salon and got my hair colored there.

Except, this month, I was charged for another kit. I went to the website and cancelled the subscription (an overly-complicated process that tries to get you to click on the wrong thing throughout). I also tried to send an email asking for the second order to be cancelled and refunded. That email was forwarded back to me with no response. It seems like their customer service program isn't set up right or something.

Hopefully, they'll actually refund the autoship order that had supposedly been cancelled. The situation seems misleading at best and scam-y at worst.

Bottom Line: No, I would not recommend this to a friend

I was not happy with the gray coverage - color washed out quickly.

I canceled my subscription. Today, I see that they have charged my bank account and are shipping another order. Can't do anything today because it is Labor Day. Will be contacting the fraud department of my bank first thing in the morning.

Buyer beware!

Bottom Line: No, I would not recommend this to a friend

The color wasn't the right one the first time. You couldn't even notice I had colored it! They sent me a new one. Again. No red. Nothing. Left my hair extremely oily and gunky. Washed it 3 times and still. Horrible product. How do you guys sleep at night knowing you are scamming people?

Bottom Line: No, I would not recommend this to a friend

I was a long-time loyal customer since 2013 (7 years). In my last order I requested a slightly lighter color. No one warned me the gray wouldn’t be covered by the lighter color. I dyed my hair to discover my 7-year-old say she could still see my gray hair. The hair dye did not get to its usual dark color during processing. Something was wrong with the formulation. When I contacted eSalon, I was told the lighter color should have covered the gray and that I didn’t follow the instructions, so that’s why it won’t come out right. I followed everything exactly as the instructions stated. I have been doing this for 7 years. I was told nothing could be done because they had already given me something complimentary in the past due to a gray color issue. It wouldn’t have been a big deal except that the formula wasn’t the same, didn’t turn dark like normal, and it absolutely didn’t cover the gray after I left it on for 30-35 minutes!

I am appalled that a loyal customer means so little. I have never asked for a credit in the past. I have never complained to them until now. The customer service agent, Karen, was unhelpful! I warn you that your loyalty means nothing to them and the formulation is not consistent as of 2020. I am going to Madison Reed.

Length of Use: 2+ years

Bottom Line: No, I would not recommend this to a friend