Victoria W.
IllinoisMember since August 2019

Reviews (1)


    • Aug 8, 2019
    • Verified Reviewer

    eSalon

    Limited color options and bad customer service

    Overall Experience:

    After placing my order, I got an email saying that my desired hair color couldn't be achieved with their lighteners. No big deal. They refunded my order and cancelled my subscription. I went to a salon and got my hair colored there.

    Except, this month, I was charged for another kit. I went to the website and cancelled the subscription (an overly-complicated process that tries to get you to click on the wrong thing throughout). I also tried to send an email asking for the second order to be cancelled and refunded. That email was forwarded back to me with no response. It seems like their customer service program isn't set up right or something.

    Hopefully, they'll actually refund the autoship order that had supposedly been cancelled. The situation seems misleading at best and scam-y at worst.

    Bottom Line: No, I would not recommend this to a friend

    15 people found it helpful

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