Fabletics

I went to their website following a black Friday ad on Facebook. The prices looked reasonable, so I bought a couple of things. In the whole process, giving my information to sign in, I did not read anywhere about the membership fee. Either I was blind, or it was in very tiny letters. The clothes were ok, but I wouldn't buy them for the full price as they are not that good quality.

A month late I checked my bank statements and got a £44 charge from Fabletics. As soon as I realized it was a membership fee, I called my bank to cancel any subscription with them. I found the whole thing a bit dodgy and disappointing.

Bottom Line: No, I would not recommend this to a friend

Thirteen months later I am STILL trying to end a transaction that’s turned into a nightmare with Fabletics. I ordered several pieces - kept black tights/ leggings, Capri and cycle length as they were fair quality. Long in the crotch, not much different than Walmart’s or Target's. The tops were too sheer and the printed pair of leggings I also kept didn’t hold up well after eight washings. Unfortunately, without my knowledge, I became eligible and a part of their required to purchase every month program. Long story short, when I eventually heard from the company they refunded my money - next thing I knew charges reappeared on my credit card. They continue to be difficult to deal with for Amex and me. Shop elsewhere.

Bottom Line: No, I would not recommend this to a friend

After noticing the commercials and ads on Instagram saying 2 for $24 leggings, I was of course excited to grab a pair as I liked their styles and the price was unmatched. However 1 month later I was charged $49.95 automatically for a VIP membership that I only signed up for because of the sale. They were very misleading when I signed up for the VIP membership because if the $50 per month fee came with the sign up then that should have been made abundantly clear especially when you go to verify your account. When I called customer service they were kind but claimed the $49.95 was non-refundable, and when I asked to speak to a supervisor, I was immediately shut down. At the end of the call, after I was clearly upset, they offered to send the money back.

Bottom Line: No, I would not recommend this to a friend

I signed up because I'm always looking for fun workout gear. Unfortunately, I was very unimpressed by the entire experience.

First, the monthly charge. If you don't make a purchase between day 1-5 of the month, they charge you $49.95. Even if you made a purchase on the last day of the previous month, they charge you. And you can skip, but don't forget to click through the entire "skip" "are you sure" process, every month. That, in and of itself, is explained when you sign up, no big deal. However, those charges can only be redeemed for full-priced items. And you can't use them in conjunction with any other deals or promotions. So they're pretty useless. Very poor quality clothing - I have seams coming loose in almost every item I've ever purchased. The fit is fine, but that's about the only positive thing I can say.

And the worst part, let's discuss their horrible customer service.

I was shipped the wrong size and the wrong item, on multiple occasions. Was sent the wrong email with deals that weren't available for me, on multiple occasions. And was charged after skipping a month. In every case, both their chat and call customer service is beyond bad. I received no apology, or any effort to correct the error, in any of the situations I mentioned above. I was hung up on twice by customer service reps. I have worked in customer service, so I'm always polite to other people in those positions. I was shocked. I did find their Facebook chat, customer service was where I had the best luck getting anything resolved. In summary, save yourself some headache and just don't.

Bottom Line: No, I would not recommend this to a friend

I got my Fabletics leggings for Christmas from my sister. It has only been two months and I have only worn them a few times. The leggings fit good, but after wearing them once, I noticed that they seemed a little thing on the seems in the crotch area. By the third time wearing them, there was a hole. I contacted customer service and they told me that they can't do anything because it was past their return policy. I am not happy because these leggings are not cheap and now I can't wear them!

Bottom Line: No, I would not recommend this to a friend

NO! BIG NO for this brand ever! Marketing for lower price or better quality/fit leggings, I get it. But the membership scam, is a bit no! I have been charged for about 5 months till I figured out I HAD BEEN a "member" ever since ordering the 2 for $24 leggings. Who needs a pair of leggings every month? Anyway, it's smart marketing, but too shady trying to trick your customers. They ended up refunding 3 months of the membership fee. I wish I could send back those two leggings I got for $24 to get my other two months' membership fee back, which was $45 (maybe $49?) a month!

Bottom Line: No, I would not recommend this to a friend

I bought one pair of leggings. The leggings were fine, nothing compared to Lululemon, but decent enough. What I didn’t know when purchasing one pair of leggings was that during checkout, the button to sign up for the VIP membership is already checked off for you at the bottom of the page. I apparently was supposed to see this and uncheck it if I didn’t want to be charged $49.95/month.

I don’t look at my checking account activity too much, I admit, so I did not realize until 10 months later that I was being charged this VIP membership fee.

When I called to cancel, Icy kept trying to tell me I had been notified several times and kept urging me to wait until the next month to cancel.

The email "notifications" I was receiving are titled "you’ve got credit, it’s time to shop!" And upon clicking into the email, nowhere does it mention how much credit you have or what you have spent or anything about the membership you are enrolled in. Very misleading, unclear and shady.

Extremely disappointed in how the company is basically tricking you into becoming a member.

I racked up $800 in credit to Fabletics, which might sound great, but I honestly can’t even find enough items I would like to own. It’s not that the products are so terrible, but the way the company operates.

This is not how you gain loyal customers. Obviously many others feel the same after reading a few reviews.

Bottom Line: No, I would not recommend this to a friend

When I first got to the website I was offered a 2 leggings for $24 deal if I signed up for a VIP membership. I was NEVER told that they could charge me $50 a month for not "skipping the month." It's now 3 months later and they have charged me $150. So I call customer support and he says I can't be refunded, but they have transferred my $150 to "store credit," meaning that I now HAVE to spend it there. The moral of the story is I signed up for VIP so I could get 2 leggings for $24, that's all I wanted. Now I'm being forced to spend another $150 Fabletics, it's not right. They know that eventually a VIP member will forget to "skip the month" and they purposely won't refund you so that you spend more money on them. Plus it's not like "oh well get 4 more leggings for $48, and a bunch of sports bras" because as a VIP, leggings are $50 and sports bras are $30. I would never in a million years spend $150 for 2 pairs of leggings and a sports bra, but since Fabletics scammed me, I have no choice.

Bottom Line: No, I would not recommend this to a friend

They are awful at processing exchanges. They lie to you about items that you can exchange and they won't do it afterwards. Plus the quality of their clothes is awful and not comfortable to wear for working out.

Bottom Line: No, I would not recommend this to a friend

Terrible product, a total scam, they are scamming you, don’t buy anything from them. They are stealing your money, this is a scam, don’t buy. Their products are garbage. They don’t want reviews’ they require 180 words about how deplorable they are. I ordered their tights and a tank. Walmart sells nicer athletic wear. They sell garage and trick you into a subscription. Product bad; service bad, warning.

Bottom Line: No, I would not recommend this to a friend

This is a horrible, horrible business. Clothes are cheap. Selection is terrible. They make it nearly impossible to make purchases, use your credit, or cancel your membership. It's a scam. Stay away.

Bottom Line: No, I would not recommend this to a friend