Reviews (1)

I signed up because I'm always looking for fun workout gear. Unfortunately, I was very unimpressed by the entire experience.

First, the monthly charge. If you don't make a purchase between day 1-5 of the month, they charge you $49.95. Even if you made a purchase on the last day of the previous month, they charge you. And you can skip, but don't forget to click through the entire "skip" "are you sure" process, every month. That, in and of itself, is explained when you sign up, no big deal. However, those charges can only be redeemed for full-priced items. And you can't use them in conjunction with any other deals or promotions. So they're pretty useless. Very poor quality clothing - I have seams coming loose in almost every item I've ever purchased. The fit is fine, but that's about the only positive thing I can say.

And the worst part, let's discuss their horrible customer service.

I was shipped the wrong size and the wrong item, on multiple occasions. Was sent the wrong email with deals that weren't available for me, on multiple occasions. And was charged after skipping a month. In every case, both their chat and call customer service is beyond bad. I received no apology, or any effort to correct the error, in any of the situations I mentioned above. I was hung up on twice by customer service reps. I have worked in customer service, so I'm always polite to other people in those positions. I was shocked. I did find their Facebook chat, customer service was where I had the best luck getting anything resolved. In summary, save yourself some headache and just don't.