About Fabletics

Tired of sporting drab workout wear? From brightly patterned printed leggings to fashionably designed crop tops and more, Fabletics claims to offer clothing that’s cut to keep pace with your active lifestyle.

While Fabletics is promoted by co-founder Kate Hudson, the “Almost Famous” actress known as much for her super-fit shape a starring in a slew of romantic comedies, the brand isn’t a solo celebrity venture. Instead, Fabletics is manufactured by Just Fabulous, Inc.—parent company to several other fashion and lifestyle brands.

It’s worth noting that, at the time of our previous Fabletics review, Just Fabulous, Inc. held an A- rating with the Better Business Bureau and had only 12 closed complaints.

However, the company’s accreditation has since been revoked due to their inability to maintain a minimum BBB rating. What could have caused their overall score to sink? It seems that Just Fabulous, Inc. experienced a spike in complaints—1252 to be exact.

Is Fabletics just a pretty face or do they lap the competition? To help you decide, let’s take a look at what the brand claims sets them apart:

Fabletics Says You’ll Look Great For Less

The appeal of Fabletics appears pretty straightforward: The brand claims to offer high quality, stylish activewear at affordable prices. Shoppers can surf collections by sport, or look at their complete range of tops, sports bras, leggings, accessories, and even swimwear.

We should note that Fabletics isn’t claiming to beat prices you’ll find at cost-conscious retailers, such as Old Navy and Target. Instead, they compare their stylish offerings with more fashionable activewear brands:

Image Attached: Fabletics_Pricing.png

Fabletics Price ComparisonFabletics Price Comparison

But, There’s A Catch

Those deep discounts aren’t available to just any shopper. While you can shop Fabletics without signing up, taking advantage of their slashed prices means first signing up for a VIP Membership.

Additionally, those shopping Fabletics will notice that workout wear can only be purchased as a complete outfit—individual pieces aren’t available.

With that in mind, the average Fabletics ensemble would cost a non-member about $100. Alternately, members would pay about $49.95 for the same outfit with the added perk of free shipping.

How Much Does a Fabletics Membership Cost?

Becoming a VIP Member is technically free. However, by signing up, you agree to be charged $49.95 every month. The cost is applied to your monthly outfit purchase—if an outfit costs more, you’ll be charged the difference.

As we mentioned above, standard shipping is always free for Fabletics members. You can also select express shipping for $8.95. Additionally, your first purchase as a member is discounted to only $25.00.

If you don’t like an outfit, Fabletics offers a 30-day return policy for all new, unworn items with original tags. However, your return will be subject to a $5.95 restocking fee.

How Fabletics Membership Program Works

Your first step in signing up for a Fabletics membership is taking a quiz. That’s because, while members can browse Fabletics for new outfits each month, they’ll also receive personalized suggestions based on their style and workout preferences at the beginning of each month.

To learn more about you, Fabletics asks your:

  • Gender
  • Favorite way to sweat, including yoga, running, gym, or cycling
  • Preferred colors
  • Body type as defined by shape
  • Size preferences for top, bottom, and sports bras

Unlike some top brands, like Lululemon, Fabletics clothing is available in a wide range of sizes. You can choose from XXS (0-2) up to XXL (18-20). Just note that sports bra sizes are categorized in the same way, not by standard bra sizing of cups and bands—a potential problem for women with larger bra sizes who need support during high-impact sports.

Between the 1st and 5th of each month, Fabletics will notify you of a new personalized selection awaiting your approval. You can choose what’s been suggested or shop the Fabletics collection, instead.

What if you want to skip a month of Fabletics? You can do so as many times as you’d like. However, you must log in during the same date range to select “skip a month” to avoid charges.

Suggested outfits won’t ever ship without your approval. However, if you forget to log in to either shop around or skip the month, you’ll still be charged the $49.95 and the funds will be credited to your account to be used for a future purchase.

Cancelling your Fabletics membership can be done at any time by calling 1-844-322-5384, then press “4” to speak to someone about closing your account. Note that some reviewers state customer service will offer additional credit to your account if you’re willing to give Fabletics one more chance.

What Customers Are Saying About Fabletics

Browsing Fabletics outfits, there’s little doubt that the brand offers brightly-colored and stylish activewear, or that initial prices are lower than the competition.

However, the majority of customer who’ve reviewed Fabletics on HighYa have been less than impressed with quality and fit. Common complaints include:

  • Poor quality fabric and stitching
  • Material that is thin enough to be see-through
  • Pilling of fabric on inner thigh and underarm areas
  • Tops that are too revealing

While some customers have been satisfied with wearing their Fabletics apparels as casual wear, we’re cautious to recommend this brand to those looking for athletic clothing that can keep up with more vigorous activities.

More so than questionable quality, many shoppers state feeling deceived by Fabletics questionable business practices. Specifically, unauthorized charges. HighYa reader Anna shared her experience after realizing she’d been charged an excess of $600:

“Turns out this's a commonplace problem and that I did not "forget" I signed up for a membership. Like many others, I was unaware that I had been signed up in the first place. When you confirm your purchase, you are also confirming authorization for them to sign you up for their membership and take money from you monthly -- didn't read that part? Yeah, it's in the fine print.”

Essentially, non-members attempting to purchase from Fabletics are automatically enrolled as members—and charged monthly.

Other complaints surrounding unexpected charges include Fabletics failing to make good on their promised offer of a $25 initial purchase and difficulty canceling. Combined, HighYa readers have rated Fabletics at an average of 1.4 stars.

Bottom Line: Is Fabletics A Scam?

While Fabletics promises high-quality fitness wear at reasonable prices, the number of negative reviews stating that items wore out faster than normal or just plain didn’t keep them covered leads us to believe that the brand might not perform as highly as they claim. That being said, those who are looking for a cute alternative to their loungewear might be pleased with what they find at Fabletics.

The only caveat? Make sure you read the fine print! While ongoing membership charges might not be an outright scam, enough reviewers were taken by surprise to raise red flags. Should you decide to make a Fabletics purchase, know that you may need to keep an eye on your credit card statements to avoid getting too familiar with their customer service.

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35 Consumer Reviews for Fabletics

Average Consumer Rating: 1.6
Rating Snapshot:
5 star: 2 4 star: 3 3 star: 0 2 star: 3 1 star:  27
Bottom Line: 17% would recommend it to a friend
Showing 1-11 of 35
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  • Not bad

    • Denver, CO,
    • May 23, 2018
    • Verified Reviewer

    I am a personal fitness trainer, so gym clothes are my work clothes. I have been a VIP member, canceled, and rejoined because of a client telling me about one of their special promotions.

    I find some of the pieces to be a little cheap and some to be good quality. If I return items, I typically take it to the store that is in my area and have had no problems. The items I've kept and worn have worn well. As a 34D/DD bra size, I've only tried a few of their support bras and don't like them. They're sized with S, M, L, etc. and most don't have adjustable straps and I just can't do a one size fits all bra for athletics.

    It makes me really happy to see the broad variety of items available in plus sizes. I can't say the frustrations I've had trying to advise a larger sized client on where to find comfortable, cute workout clothes in performance fabrics and with a variety of styles offered and Fabletics does that.

    I totally understand peoples' frustration with the monthly charge. When I joined, I already knew about this feature, so I set a monthly reminder in my calendar to cancel the charge by the 4th (gives me one extra day if I forget).

    Days ago I put a bunch of sale stuff in the cart and then went to pay today and all the prices were higher. I was NOT happy to see this, so I called and actually got someone on the phone. She was able to get the prices back to where they had been, which was a pleasant surprise. They had been on a 50% off markdown promotion.

    I will pretty much only buy markdown items from Fabletics. They do have multiple promotional events every year, and occasional 50% off markdown, so I'm staying with it. I hope this info is helpful.

    Bottom Line: Yes, I would recommend this to a friend

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  • Very deceptive! Do not order!

    • Netherlands,
    • May 18, 2018
    • Verified Reviewer

    After ordering three legging last February, I didn't know that they are going to charge me until now. It was €49 ($57.69) per month. So they owe me €150 ($176.61)!

    These guys are not honest!

    Please give my money back! Aren't you surprised that your clients are not aware of this?

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 1 people found this review helpful

    Poor quality clothes, poorer marketing plan

    I wish I had never joined this. Clothes are incredibly overpriced, even at the discounted rate. The seams in the pants don’t last. The most recent pair I received ripped after less than a month.

    The worst part is if you don’t skip by the fifth of the month, you pay fifty dollars. Which means if you miss your email or forget or are traveling, etc., it will cost you. Yes, you can use that as a credit toward their clothes, but who wants more of their low-quality clothes anyway?

    The only reason I haven’t canceled already is it can’t be done online but requires a phone call, which I assume means talking to someone with a book of prepared responses who tries to convince you to stay. What a gimmick of a marketing strategy. Good quality items will sell themselves. They don’t need gimmicks to do it for them. So many red flags I overlooked when agreeing to their terms.

    Bottom Line: No, I would not recommend this to a friend

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  • It's the best. Very easy to return and wonderful customer service.

    • Virginia,
    • May 9, 2018
    • Verified Reviewer

    I had bought many legging and sport clothing. When I needed to return it, it was free and easy. Customer service was friendly and helpful. I’m very happy with everything. It is easy to skip the monthly if I’m not ready to buy the new style yet. There's always a coupon and discount on this website.

    Bottom Line: Yes, I would recommend this to a friend

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  • Won't order again

    • Minnesota,
    • May 5, 2018
    • Verified Reviewer

    I referred my daughter to this company, and she became a VIP. She tried to place an order using her debit card and it would not accept it. She then called to ask why and they told her she couldn't use it on her first order but could use it on any order after that. This sounds totally crazy to me. To say your card is good only on none promotional orders is totally insane. I will not be ordering from here again and will be returning my things to them. If my child's card isn't good enough, neither is mine.

    Bottom Line: No, I would not recommend this to a friend

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  • VIP Membership - still charged even after skipping the month. And don't wait for items to be re-stocked.

    After the initial month after my first purchase learning what the stipulations of "VIP Membership" is, I forgot for a few months to opt out of the monthly credit (aka automatic charge to my credit card after the 5th of the month to use in-store). This month I know I opted out, via my mobile device and before April 5th, and was STILL charged! Customer service said there was no record of me clicking to skip the month, and that I couldn't receive the money back and had to use it in store. I am going to be canceling my "VIP" Membership as soon as I use the store credit - it certainly doesn't make me feel like a valued customer.

    Also, don't wait for items to be re-stocked. I was waiting for over two months for some leggings to be re-stocked before canceling my VIP membership (so that I could get the better pricing) and was informed by customer service that they often don't re-stock items. I wish they would remove it from their website if it is a product no longer being offered and is out of stock!

    Bottom Line: No, I would not recommend this to a friend

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  • Customer service nightmare, stay away! They still owe me money!

    • Los Angeles, CA,
    • Apr 21, 2018
    • Verified Reviewer

    If I could give this place negative stars, I would. WOW, what a nightmare experience.

    I purchased some leggings online over a year ago and they misleadingly signed me up for a VIP membership, which I did not want, and I was completely unaware of. They proceeded to take $49.95 out of my bank account every month. Email notifications of these charges was never sent to me. I just got "you got credit" emails that went to my spam box. By the time I realized, they had taken out almost $700 while providing me no services.

    I called to ask for a refund and was lied to by two different customer service people, who said I could get a full refund after I got angry because the situation was clearly absurd. Both times, I only got a partial refund, instead of the full one. By this time, my member credit is "expired" so this means I can neither buy anything (I wouldn't want to anyway because this store is an awful place that does not deserve anybody's business) nor get a refund to my account, according to the third person I speak to (we are talking about three different phone calls during the course of over two weeks).

    So, they still owe me money, they say they will send me a check for $100 in three months. I have no idea if I will actually see my money again. What I do know is that this was the worst online shopping experience of my life, a colossal waste of my time and energy.

    Bottom Line: No, I would not recommend this to a friend

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  • Membership problems

    • Connecticut,
    • Apr 19, 2018
    • Verified Reviewer

    I just joined them and then saw this site, so after I get my deal I will cancel my membership. One trick to cancel a membership is to call two times send an email, then call the credit card company and tell them you lost your card so they issue you a new one. They will not be able to use the old card.

    Bottom Line: No, I would not recommend this to a friend

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  • Beware of the VIP Membership

    • Pennsylvania,
    • Apr 17, 2018
    • Verified Reviewer

    I ordered from Fablitics but didn't read the fine print. $100.00 later I canceled the membership with nothing to show for it. Never again! I couldn't get my money back, I had to buy something for $100 because it was the only option. I gave one star because I couldn't give 1/2 a star.

    Bottom Line: No, I would not recommend this to a friend

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  • Horrible

    • California,
    • Apr 13, 2018
    • Verified Reviewer

    Absolutely horrible. I ordered a pair of leggings for $50 and they came completely damaged, and I called to get a refund but they only allow exchanges. They won't even give you a refund for sending you completely ruined leggings. Their whole VIP thing is a scam and you end up losing your money. To cancel your membership they even make you call them so that they can trick you into staying.

    Bottom Line: No, I would not recommend this to a friend

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  • Terrible business

    • Washington,
    • Apr 13, 2018
    • Verified Reviewer

    I have been a member for years, but lately, I have had nothing but trouble. The quality has declined; products arriving with loose strings, or poorly sewn seams. The way your member credits apply, you often end up paying more during sales. Also, say you have credits you have paid for a month but not picked an item, for a while, you have about $200 to spend, but it will only apply to certain items, not the entire website. Also, you have the option to opt out of a month, so you don't have to pay. I opted out of this month, but when looking at my credit card statement, I was charged anyway!

    Getting into contact and get support is ridiculous. The website is incredibly poorly designed. And using your reward points to get items is obnoxious. I've had items not be sent, and last time I tried to add an item to my cart and it deducted my points but added nothing to my cart, so I had to waste my time waiting on the phone for a representative to do something that should have never been a problem.

    The outfits are cute but not worth the trouble and not good enough quality for the price.

    Bottom Line: No, I would not recommend this to a friend

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