About Fabletics

Tired of sporting drab workout wear? From brightly patterned printed leggings to fashionably designed crop tops and more, Fabletics claims to offer clothing that’s cut to keep pace with your active lifestyle.

While Fabletics is promoted by co-founder Kate Hudson, the “Almost Famous” actress known as much for her super-fit shape a starring in a slew of romantic comedies, the brand isn’t a solo celebrity venture. Instead, Fabletics is manufactured by Just Fabulous, Inc.—parent company to several other fashion and lifestyle brands.

It’s worth noting that, at the time of our previous Fabletics review, Just Fabulous, Inc. held an A- rating with the Better Business Bureau and had only 12 closed complaints.

However, the company’s accreditation has since been revoked due to their inability to maintain a minimum BBB rating. What could have caused their overall score to sink? It seems that Just Fabulous, Inc. experienced a spike in complaints—1252 to be exact.

Is Fabletics just a pretty face or do they lap the competition? To help you decide, let’s take a look at what the brand claims sets them apart:

Fabletics Says You’ll Look Great For Less

The appeal of Fabletics appears pretty straightforward: The brand claims to offer high quality, stylish activewear at affordable prices. Shoppers can surf collections by sport, or look at their complete range of tops, sports bras, leggings, accessories, and even swimwear.

We should note that Fabletics isn’t claiming to beat prices you’ll find at cost-conscious retailers, such as Old Navy and Target. Instead, they compare their stylish offerings with more fashionable activewear brands:

Image Attached: Fabletics_Pricing.png

Fabletics Price ComparisonFabletics Price Comparison

But, There’s A Catch

Those deep discounts aren’t available to just any shopper. While you can shop Fabletics without signing up, taking advantage of their slashed prices means first signing up for a VIP Membership.

Additionally, those shopping Fabletics will notice that workout wear can only be purchased as a complete outfit—individual pieces aren’t available.

With that in mind, the average Fabletics ensemble would cost a non-member about $100. Alternately, members would pay about $49.95 for the same outfit with the added perk of free shipping.

How Much Does a Fabletics Membership Cost?

Becoming a VIP Member is technically free. However, by signing up, you agree to be charged $49.95 every month. The cost is applied to your monthly outfit purchase—if an outfit costs more, you’ll be charged the difference.

As we mentioned above, standard shipping is always free for Fabletics members. You can also select express shipping for $8.95. Additionally, your first purchase as a member is discounted to only $25.00.

If you don’t like an outfit, Fabletics offers a 30-day return policy for all new, unworn items with original tags. However, your return will be subject to a $5.95 restocking fee.

How Fabletics Membership Program Works

Your first step in signing up for a Fabletics membership is taking a quiz. That’s because, while members can browse Fabletics for new outfits each month, they’ll also receive personalized suggestions based on their style and workout preferences at the beginning of each month.

To learn more about you, Fabletics asks your:

  • Gender
  • Favorite way to sweat, including yoga, running, gym, or cycling
  • Preferred colors
  • Body type as defined by shape
  • Size preferences for top, bottom, and sports bras

Unlike some top brands, like Lululemon, Fabletics clothing is available in a wide range of sizes. You can choose from XXS (0-2) up to XXL (18-20). Just note that sports bra sizes are categorized in the same way, not by standard bra sizing of cups and bands—a potential problem for women with larger bra sizes who need support during high-impact sports.

Between the 1st and 5th of each month, Fabletics will notify you of a new personalized selection awaiting your approval. You can choose what’s been suggested or shop the Fabletics collection, instead.

What if you want to skip a month of Fabletics? You can do so as many times as you’d like. However, you must log in during the same date range to select “skip a month” to avoid charges.

Suggested outfits won’t ever ship without your approval. However, if you forget to log in to either shop around or skip the month, you’ll still be charged the $49.95 and the funds will be credited to your account to be used for a future purchase.

Cancelling your Fabletics membership can be done at any time by calling 1-844-322-5384, then press “4” to speak to someone about closing your account. Note that some reviewers state customer service will offer additional credit to your account if you’re willing to give Fabletics one more chance.

What Customers Are Saying About Fabletics

Browsing Fabletics outfits, there’s little doubt that the brand offers brightly-colored and stylish activewear, or that initial prices are lower than the competition.

However, the majority of customer who’ve reviewed Fabletics on HighYa have been less than impressed with quality and fit. Common complaints include:

  • Poor quality fabric and stitching
  • Material that is thin enough to be see-through
  • Pilling of fabric on inner thigh and underarm areas
  • Tops that are too revealing

While some customers have been satisfied with wearing their Fabletics apparels as casual wear, we’re cautious to recommend this brand to those looking for athletic clothing that can keep up with more vigorous activities.

More so than questionable quality, many shoppers state feeling deceived by Fabletics questionable business practices. Specifically, unauthorized charges. HighYa reader Anna shared her experience after realizing she’d been charged an excess of $600:

“Turns out this's a commonplace problem and that I did not "forget" I signed up for a membership. Like many others, I was unaware that I had been signed up in the first place. When you confirm your purchase, you are also confirming authorization for them to sign you up for their membership and take money from you monthly -- didn't read that part? Yeah, it's in the fine print.”

Essentially, non-members attempting to purchase from Fabletics are automatically enrolled as members—and charged monthly.

Other complaints surrounding unexpected charges include Fabletics failing to make good on their promised offer of a $25 initial purchase and difficulty canceling. Combined, HighYa readers have rated Fabletics at an average of 1.4 stars.

Bottom Line: Is Fabletics A Scam?

While Fabletics promises high-quality fitness wear at reasonable prices, the number of negative reviews stating that items wore out faster than normal or just plain didn’t keep them covered leads us to believe that the brand might not perform as highly as they claim. That being said, those who are looking for a cute alternative to their loungewear might be pleased with what they find at Fabletics.

The only caveat? Make sure you read the fine print! While ongoing membership charges might not be an outright scam, enough reviewers were taken by surprise to raise red flags. Should you decide to make a Fabletics purchase, know that you may need to keep an eye on your credit card statements to avoid getting too familiar with their customer service.

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19 Consumer Reviews for Fabletics

Average Consumer Rating: 1.6
Rating Snapshot:
5 star: 1 4 star: 2 3 star: 0 2 star: 2 1 star:  14
Bottom Line: 16% would recommend it to a friend
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  • No good

    My son wanted to order some leggings from this website. I allowed him to do so. I did not know that each month it would be a $50 charge to my credit card. Starting one week from the original purchase. Those $30 leggings now cost me $130.

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 3 people found this review helpful

    Advocate for Fabletics

    I have placed numerous orders over the past year with Fabletics. I have only ever had one problem with that site, which was when I skipped a month, and it didn't go through. I simply messaged them on Facebook and explained to them what happened, and I received a refund back on my card within two weeks. Sure, that takes some time, but think about how they are still a developing company. All newer companies have kinks they need to work out.

    Yeah, some things can be see-through when you bend over, but so are leggings from Victoria's Secret and other yoga pants from retail stores that everyone is boasting about. This article alone had false information about Fabletics that probably will upset people even more. If you're saying you were "scammed" into a VIP membership, you're not a very bright person as they don't hide anything when you sign up. Take a moment to actually read what is happening on a website before signing up.

    Bottom Line: Yes, I would recommend this to a friend

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  • 2 out 3 people found this review helpful

    Will have to close my bank account

    I was tricked into signing up for the VIP account. A few months later they deducted $50 from my account with no warning. This is such a con job. I bet there are people who don't notice the withdrawals. The worst part is that when you try to contact them, you can only reach the Philippines and get a huge runaround. It's really hard to cancel. You have to request a confirmation number and an email confirming the cancellation. I'm still waiting for the email. I may have to close my checking account and open a new one.

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 4 people found this review helpful

    Subscription trap

    Fabletics is a subscription trap. At first, I thought the “intro offer” was such a great deal. Got two outfits for $25 each. Then I needed to return one of the leggings ($12.50), and they charged me $7 to restock. Not worth it, so I decided to keep it.

    Now, good luck remembering to “skip” the month in the short 5-day window. That is how they make their money: you forget to skip and cha-ching! $50 goes out the window. That is exactly what happened to me and I thought, "no worries, their stuff is cute, I will find good use for my $50."

    Then I went shopping and quickly found out that I was not allowed to use my “credit” on sale items! Fabletics, what the heck? You have my $50 and now you want to tell me how to spend it? So be aware folks, you are not free to spend you member credit as you wish. You will most likely end up using it for one overpriced outfit that you wouldn’t buy otherwise.

    I was beyond annoyed. I tried to cancel my membership over live chat and was advised that if I canceled my membership before spending my “credit,” I would lose the “wonderful” VIP pricing.

    I was baffled at their attitude; they will not offer a membership refund, no matter how unhappy their customers are. Don’t just take my word for it, read the 600+ one-star reviews here.

    Needless to say, Fabletic's conduct is shameful. This is a company that preys on its customers and profits from their inattention. Not to mention that they are selling “Target” quality activewear at a “Lululemon” price. Skip this one folks, stick with classic retail.

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 4 people found this review helpful

    Online robbery

    Feeling frustrated and exhausted with this company. They charged my card for a year! I tried to cancel my membership numerous times by calling the customer service number (which has recently changed) only to be put on hold then hung up on. The bank was only able to recover some of the charges while the Fabletics kept $400. This is ridiculous since I have read in other posts, they have given a full refund to other customers!

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 4 people found this review helpful

    Useless help

    • Hillsboro, OR,
    • Sep 13, 2017
    • Verified Reviewer

    I've placed an order about two weeks ago now. Hopefully, it'll come in the mail. But the concern that I have, I do not feel safe having my credit card info on here. Today I've received an email that said that I tried to purchase items on their website. Thank god the payment did not go through because I didn't try to buy anything. I was on the live chat with one of the staff. I tried to figure things out, but she just left the chat. Yeah, thanks for the help.

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 4 people found this review helpful

    Not worth the hassle

    • Newark, DE,
    • Aug 29, 2017
    • Verified Reviewer

    I had two separate Fabletics VIP accounts to reap the benefits of the first time free. Then I really didn't see the benefit of using it anymore, and they hiked up the monthly cost per outfit even if you were VIP. It was annoying that I had to skip each month or else I'd be charged.

    When I finally decided to cancel they try and convince you not to. There is no simple button to click to cancel, which is silly. I even tried to do the live chat in hopes of it going quicker, but they still try to fight you on changing your mind or offering you extra points that won't even be enough to redeem anything worthy.

    If you really think you'll buy a new exercise outfit every month then sure, this is the site for you. But if you're more of a "one and done," you're better off going to Target.

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 5 people found this review helpful

    Con merchants

    • England,
    • Jul 13, 2017
    • Verified Reviewer

    Con merchants that automatically make you a member and charge you £44 ($56.92) per month without you being aware. They are very clever in their marketing, so you think its trustworthy and then deliberately try to catch you out. They position their so-called "clear information" at the side where it just looks like the usual advert rubbish you get on websites. Very easy to ignore, which they know most people will. Should be an opt-in service and not one you have to opt out of when you eventually realize you've been caught out.

    Bottom Line: No, I would not recommend this to a friend

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  • 6 out 11 people found this review helpful

    I don't see the issue

    • Washington,
    • Jan 19, 2017
    • Verified Reviewer

    I just recently signed up for Fabletics, and I don't understand how people were "tricked" into it or didn't know they were signing up for a membership.

    It was very clear to me during the purchase process, and signing up to be a "VIP," that I was signing up for a MONTHLY subscription and would be charged MONTHLY. I can only assume the people who feel duped didn't bother to read what they were agreeing to. I was also provided clear instructions on what to do if I didn't want to be charged for a month. I guess some people need to pay more attention when they enter their credit card information.

    I can't speak to the quality of the clothing, but I was well aware of what I was signing up for.

    Bottom Line: Yes, I would recommend this to a friend

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  • 8 out 9 people found this review helpful

    We can't stop the scam

    • Miami, FL,
    • Oct 31, 2016
    • Verified Reviewer

    Got sucked into VIP pricing. After the payment tried to place the order to redeem credits. Instead, got charged for items and the $49 for the month.

    I called to resolve the issue and got more charges on my card. After getting with the bank to do a fraud claim the company reimbursed only the extra charges. I never got my credits and they keep telling me that they canceled the VIP but charges were put thru anyway. I canceled all bank accounts and currently seeking legal help for all the losses. SCAM, sad but true. Good thing that I have all bills covered.

    Bottom Line: No, I would not recommend this to a friend

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  • 13 out 14 people found this review helpful

    Incompetent staff and cheap website

    • Virginia ,
    • Apr 18, 2016
    • Verified Reviewer

    They take money out of account when told to skip a month. They take money out of account when you put items in wish list.

    Bottom Line: No, I would not recommend this to a friend

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