About Fabletics

Tired of sporting drab workout wear? From brightly patterned printed leggings to fashionably designed crop tops and more, Fabletics claims to offer clothing that’s cut to keep pace with your active lifestyle.

While Fabletics is promoted by co-founder Kate Hudson, the “Almost Famous” actress known as much for her super-fit shape a starring in a slew of romantic comedies, the brand isn’t a solo celebrity venture. Instead, Fabletics is manufactured by Just Fabulous, Inc.—parent company to several other fashion and lifestyle brands.

It’s worth noting that, at the time of our previous Fabletics review, Just Fabulous, Inc. held an A- rating with the Better Business Bureau and had only 12 closed complaints.

However, the company’s accreditation has since been revoked due to their inability to maintain a minimum BBB rating. What could have caused their overall score to sink? It seems that Just Fabulous, Inc. experienced a spike in complaints—1252 to be exact.

Is Fabletics just a pretty face or do they lap the competition? To help you decide, let’s take a look at what the brand claims sets them apart:

Fabletics Says You’ll Look Great For Less

The appeal of Fabletics appears pretty straightforward: The brand claims to offer high quality, stylish activewear at affordable prices. Shoppers can surf collections by sport, or look at their complete range of tops, sports bras, leggings, accessories, and even swimwear.

We should note that Fabletics isn’t claiming to beat prices you’ll find at cost-conscious retailers, such as Old Navy and Target. Instead, they compare their stylish offerings with more fashionable activewear brands:

Image Attached: Fabletics_Pricing.png

Fabletics Price ComparisonFabletics Price Comparison

But, There’s A Catch

Those deep discounts aren’t available to just any shopper. While you can shop Fabletics without signing up, taking advantage of their slashed prices means first signing up for a VIP Membership.

Additionally, those shopping Fabletics will notice that workout wear can only be purchased as a complete outfit—individual pieces aren’t available.

With that in mind, the average Fabletics ensemble would cost a non-member about $100. Alternately, members would pay about $49.95 for the same outfit with the added perk of free shipping.

How Much Does a Fabletics Membership Cost?

Becoming a VIP Member is technically free. However, by signing up, you agree to be charged $49.95 every month. The cost is applied to your monthly outfit purchase—if an outfit costs more, you’ll be charged the difference.

As we mentioned above, standard shipping is always free for Fabletics members. You can also select express shipping for $8.95. Additionally, your first purchase as a member is discounted to only $25.00.

If you don’t like an outfit, Fabletics offers a 30-day return policy for all new, unworn items with original tags. However, your return will be subject to a $5.95 restocking fee.

How Fabletics Membership Program Works

Your first step in signing up for a Fabletics membership is taking a quiz. That’s because, while members can browse Fabletics for new outfits each month, they’ll also receive personalized suggestions based on their style and workout preferences at the beginning of each month.

To learn more about you, Fabletics asks your:

  • Gender
  • Favorite way to sweat, including yoga, running, gym, or cycling
  • Preferred colors
  • Body type as defined by shape
  • Size preferences for top, bottom, and sports bras

Unlike some top brands, like Lululemon, Fabletics clothing is available in a wide range of sizes. You can choose from XXS (0-2) up to XXL (18-20). Just note that sports bra sizes are categorized in the same way, not by standard bra sizing of cups and bands—a potential problem for women with larger bra sizes who need support during high-impact sports.

Between the 1st and 5th of each month, Fabletics will notify you of a new personalized selection awaiting your approval. You can choose what’s been suggested or shop the Fabletics collection, instead.

What if you want to skip a month of Fabletics? You can do so as many times as you’d like. However, you must log in during the same date range to select “skip a month” to avoid charges.

Suggested outfits won’t ever ship without your approval. However, if you forget to log in to either shop around or skip the month, you’ll still be charged the $49.95 and the funds will be credited to your account to be used for a future purchase.

Cancelling your Fabletics membership can be done at any time by calling 1-844-322-5384, then press “4” to speak to someone about closing your account. Note that some reviewers state customer service will offer additional credit to your account if you’re willing to give Fabletics one more chance.

What Customers Are Saying About Fabletics

Browsing Fabletics outfits, there’s little doubt that the brand offers brightly-colored and stylish activewear, or that initial prices are lower than the competition.

However, the majority of customer who’ve reviewed Fabletics on HighYa have been less than impressed with quality and fit. Common complaints include:

  • Poor quality fabric and stitching
  • Material that is thin enough to be see-through
  • Pilling of fabric on inner thigh and underarm areas
  • Tops that are too revealing

While some customers have been satisfied with wearing their Fabletics apparels as casual wear, we’re cautious to recommend this brand to those looking for athletic clothing that can keep up with more vigorous activities.

More so than questionable quality, many shoppers state feeling deceived by Fabletics questionable business practices. Specifically, unauthorized charges. HighYa reader Anna shared her experience after realizing she’d been charged an excess of $600:

“Turns out this's a commonplace problem and that I did not "forget" I signed up for a membership. Like many others, I was unaware that I had been signed up in the first place. When you confirm your purchase, you are also confirming authorization for them to sign you up for their membership and take money from you monthly -- didn't read that part? Yeah, it's in the fine print.”

Essentially, non-members attempting to purchase from Fabletics are automatically enrolled as members—and charged monthly.

Other complaints surrounding unexpected charges include Fabletics failing to make good on their promised offer of a $25 initial purchase and difficulty canceling. Combined, HighYa readers have rated Fabletics at an average of 1.4 stars.

Bottom Line: Is Fabletics A Scam?

While Fabletics promises high-quality fitness wear at reasonable prices, the number of negative reviews stating that items wore out faster than normal or just plain didn’t keep them covered leads us to believe that the brand might not perform as highly as they claim. That being said, those who are looking for a cute alternative to their loungewear might be pleased with what they find at Fabletics.

The only caveat? Make sure you read the fine print! While ongoing membership charges might not be an outright scam, enough reviewers were taken by surprise to raise red flags. Should you decide to make a Fabletics purchase, know that you may need to keep an eye on your credit card statements to avoid getting too familiar with their customer service.

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63 Consumer Reviews for Fabletics

Average Consumer Rating: 1.4
Rating Snapshot:
5 star: 3 4 star: 3 3 star: 0 2 star: 6 1 star:  51
Bottom Line: 11% would recommend it to a friend
Showing 1-11 of 63
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  • Falsely advertised discounts and frustrating customer service

    • Jan 21, 2019
    • Verified Reviewer

    This is a review of the business and how it operates, not the actual clothing or products.

    I saw that there was a blitz sale happening for 50% off everything on the website if you signed up for VIP. I had been considering it for a couple of months and decided to sign up. I shopped, found items I liked, and went to check out. I had an old Fabletics gift card that hadn't been used yet and went to add it as one of my methods of payment - as soon as I entered it, the VIP discounts disappeared and a pop up appeared saying that they could not be applied with a gift card. This was surprising to me since this was a fully loaded gift card, not a coupon or certificate or something. Additionally, neither the gift card nor the website gave any indication before that point that you were not eligible for VIP discounts (as a VIP member) when using a gift card.

    I found this extremely weird, and paid for my order without any discounts so that I could use the gift card (it was $100 - didn't want to waste it). After about a week, I decided I might as well cancel the VIP membership, having been rubbed the wrong way by the whole situation (plus I didn't love the selection - it felt very limited, and I wasn't thrilled about the idea of shopping the website again). I called the phone number to cancel and was put on the line with a representative who was clearly in an overseas call center reading a script. I asked to cancel and was given a very long-winded speech that ended in "so why don't you just keep the membership for now." I said no thank you, I'd rather just cancel and was given yet another speech, this time offering me $10 off my next payment and ending with the same statement (not a question) "so you will keep the membership for now." While the phone operator was polite overall, it was annoying to listen to them rattling off long lists of why I would regret it if I canceled rather than caring about why I even wanted to cancel in the first place. I asked again for them to cancel the account and they complied. The phone call took about 15 minutes.

    The whole operation seems like they will cut corners, advertise misleading prices, and do whatever it takes to make a few more dollars, rather than trying to provide a quality product or provide good customer service to get (and keep!) customers organically.

    Bottom Line: No, I would not recommend this to a friend

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  • 2 out 2 people found this review helpful

    Long time coming

    • Los Angeles, CA,
    • Jan 17, 2019
    • Verified Reviewer

    I joined when they offered 2 for $24. I purchased a few other things and returned them because either they didn’t fit or the item was poorly made. Trying to get your refund is nearly IMPOSSIBLE! Anytime they had a so-called sale, you could not find your size or item either. Kate Hudson, being their spokesperson, should be ashamed of being affiliated which such THIEVES. I referred my sister to them and never received the credit for it. She had many problems with them also. They direct their calls to people in foreign countries, which also makes it difficult to understand. TERRIBLE CUSTOMER SERVICE.

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 1 people found this review helpful

    A lot of hassle for so little payoff

    • Moscow, ID,
    • Jan 16, 2019
    • Verified Reviewer

    It's sad that this site isn't better. I wish so badly I could buy some of the items advertised on this site.

    Firstly, they advertise these amazing deals all over Instagram and Facebook, but nowhere on those advertisements do they state that you have to opt into the VIP membership to get the deal. If you don't, the products you get are over $100 usually. I ordered a set weeks ago, and according to my FedEx account, it's still "in transit" and has been for ages! I'll be surprised if it gets here at all. I decided to cancel the membership based on shipping alone, and the rep (obviously not from the US) canceled it for me, but was short and unhelpful and tried to offer me $10 worth of credit (which would have amounted to??? I have no idea!) to keep the account. And this was the fourth time trying to contact them and the first time I had gotten a response.

    Also, you can't email them despite the fact that it's the first mode of communication they offer. I emailed about the cancelation and got an automatic email stating that they don't check or use their email service anymore.

    Honestly, I'm wondering if they will charge me for VIP despite my cancelation. If that's the case, I'm not messing with this nonsense and just calling my credit card company to block all charges. I can already tell it will just be too much trouble.

    Bottom Line: No, I would not recommend this to a friend

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  • 2 out 2 people found this review helpful

    Looks and pitch are deceiving

    • Georgia,
    • Jan 9, 2019
    • Verified Reviewer

    Thirteen months later I am STILL trying to end a transaction that’s turned into a nightmare with Fabletics. I ordered several pieces - kept black tights/ leggings, Capri and cycle length as they were fair quality. Long in the crotch, not much different than Walmart’s or Target's. The tops were too sheer and the printed pair of leggings I also kept didn’t hold up well after eight washings. Unfortunately, without my knowledge, I became eligible and a part of their required to purchase every month program. Long story short, when I eventually heard from the company they refunded my money - next thing I knew charges reappeared on my credit card. They continue to be difficult to deal with for Amex and me. Shop elsewhere.

    Bottom Line: No, I would not recommend this to a friend

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  • 2 out 2 people found this review helpful

    Never again

    • Plano, TX,
    • Jan 3, 2019
    • Verified Reviewer

    I received a sports bag for Christmas and wanted to exchange for another color. I am an avid Athleta customer and buy all my workout wear there. My sister-in-law loves Fabletics so I thought I would check it out. Not only could I not exchange my bag for another color, they didn’t have any other color, but I couldn’t exchange for anything. I needed some thong panties for under yoga pants. They only had M and XL. I could not figure out what size I would be. I was told I could not try them on (over my own panties, of course) and could not exchange or return if they didn’t work. The staff was uninterested and unconcerned about helping me at all. Worst customer service ever. I was going to buy the panties but ended up leaving the store, never to return. I buy a lot of workout clothes. I guess if you are a member you get treated better? A mystery to me. At Athleta, you can try it, workout in it, and if it doesn't work for you, they take it back. Great quality, so I rarely return, unless it’s an online purchase and doesn’t fit. At Soma, an underwear store, I have always tried on panties.

    I guess Kate Hudson isn’t involved in the business plan of this company. Good businesses are built on customer service, this one is sorely lacking. The sales girls were ambivalent to me, could be temporary Christmas help. I even asked for a tape measure, they didn’t have one. Regardless, I would never recommend this company to anyone.

    It was hard to even give one star.

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 4 people found this review helpful

    Nope.

    • Tampa, FL,
    • Dec 29, 2018
    • Verified Reviewer

    I was so excited to try out Fabletics - too bad it didn’t live up to what I thought it would be. In my opinion, quality wise - it is lacking. I have now bought 6-7 sets of clothes and each and every one of them has a hole somewhere. I wash all of my exercise clothes in cold water, with like colors and never dry them. I haven’t had them for long either. Another downside, the "credit" that you pay for monthly, does not work for the sales that go on throughout the months, or the big sales. For example, I have a credit right now - there is a huge end of the year sale, but I cannot use my credit (only if I want to pay full price). I really would like to know what the deal is with having to pay $50 monthly, but not being able to use it towards sales? Ridiculous. I’d rather wait for the Lululemon sales because I know the quality, and I do not need to subscribe. Will be canceling my membership.

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 3 people found this review helpful

    Bad experience

    • Cambridgeshire, United Kingdom,
    • Dec 17, 2018
    • Verified Reviewer

    I went to their website following a black Friday ad on Facebook. The prices looked reasonable, so I bought a couple of things. In the whole process, giving my information to sign in, I did not read anywhere about the membership fee. Either I was blind, or it was in very tiny letters. The clothes were ok, but I wouldn't buy them for the full price as they are not that good quality.

    A month late I checked my bank statements and got a £44 charge from Fabletics. As soon as I realized it was a membership fee, I called my bank to cancel any subscription with them. I found the whole thing a bit dodgy and disappointing.

    Bottom Line: No, I would not recommend this to a friend

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  • 2 out 2 people found this review helpful

    Scam!

    • California,
    • Dec 12, 2018
    • Verified Reviewer

    I canceled their order and they still charged me! Are you kidding me? Then they tell me it will be credited back to my account between 5-7 business days, yet were so quick to take the money out of my account in the first place. Poor customer service.

    Bottom Line: No, I would not recommend this to a friend

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  • 0 out 1 people found this review helpful

    Got somebody else's order

    • New Jersey,
    • Dec 11, 2018
    • Verified Reviewer

    I created an account back in June 2018 when I saw Demi sponsoring the company, but decided not to get anything. My non-VIP account remained untouched since June. Today I got a package from Fabletics addressed to me. I looked in my recent orders and saw nothing. After opening the package, I noticed the receipt had my first name and mailing address correct. My last name starts with the letter G but the last name was different. After checking my profile, I also noticed that I only put XL sizes and the three things they sent me were Medium or Small. It's annoying to me because a company this big with so much celebrity endorsement shouldn't get this wrong. How does that even happen? I am now waiting to speak to customer service because I'm not trying to steal from the company. Plus, this poor girl who was supposed to get this welcome pack was cheated. Get it together, "flab-letics."

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 1 people found this review helpful

    Horrible experiences!

    • Michigan,
    • Dec 10, 2018
    • Verified Reviewer

    This company is RIDICULOUS! I canceled my VIP membership three months ago but was continuously charged the monthly fee of $50. Fabletics would not refund my money and told me I was only able to spend the money through their site and use the credit to buy more stuff from them. I have since canceled the membership AGAIN, and will be contacting my bank to decline any charges from this company!

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 3 people found this review helpful

    Fabletics is a scam

    • Austin, TX,
    • Dec 8, 2018
    • Verified Reviewer

    They charge you $49 a month to be a VIP member, which then excludes you from all promotions, leaving you to pay top dollar! You think your monthly fee is credited for future purposes, but they convert it to "credits", so you don’t know how much money you even have to spend. Then when you cancel, they keep your credits, otherwise known as your money! They should be shut down! Don’t join, you’ll regret it. Shame on Kate Hudson for being a part of this corruption!

    Bottom Line: No, I would not recommend this to a friend

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