Lexi M.
Riverside, CAMember since October 2021

Reviews (1)

    • Oct 22, 2021
    • Verified Reviewer



    • Length of Use: 2+ years
    Overall Experience:

    My mom had this subscription and never cared for it after the first few months. Mind you, this was in roughly 2019-2020. I had called to help her cancel and the customer service lady (I couldn't understand very well) did not want to let me cancel and tried to get my mom to stay and offered free gifts and points, but my mom still refused and was arguing for half an hour before she said she canceled it and hung up.

    Today my mom looked at her statement (and mind you, we're in 10/2021) and she was STILL being charged and her account was still active. So we had to argue again with customer service and we demanded an email confirmation of proof that we canceled the membership. My mom plans to sue if she gets charged again. Customer service refused to give refunds, only store credit, and by using store credit you are still using the membership and will still be charged. 0/10 will never recommend. I assisted with everything regarding her purchase.

    Bottom Line: No, I would not recommend this to a friend

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