Jack S.
not givingMember since September 2020

Reviews (1)

    • Sep 26, 2020
    • Verified Reviewer


    Real review from a real customer

    • Length of Use: Less than 3 months
    Overall Experience:

    I'm a 5'10, 160-pound male and I purchased a few pairs of shorts and sweatshirts to wear casually to class and stuff. The product quality alone is 5/5 stars. All of my stuff was packaged well and fits much better than I even expected.

    However, much like many other reviews, the entire business scheme feels unprofessional and shady to me. Yes, they disclose their policy of paying around $60 a month for a membership (unless you opt-out within the first five days of each month). First off, even though you disclose something doesn't make it a lame sales tactic. They 100% intend to profit off of you forgetting to opt-out. And they will counter that complain with, "oh, well, we make sure to disclose that you'll be charged if you don't go through the rigorous steps to opt-out" or "we do have another *way higher* price you can pay if you don't want the VIP membership". Any argument they have against a consumer complaint is just a lazy way of beating around the bush.

    In summary, the products really are high quality but before you go to purchase something, go in with the expectation that you need to remember to cancel your VIP membership as soon as you get confirmation your items have been shipped out. You can do it online through a smart-talk associate robot but they will put you in a "waiting room" for 10-15 minutes before you can chat with the robot and have it cancel your membership, again this is just another unprofessional way to inconvenience customers into paying their ridiculous $60/month fee.

    Product quality: 5/5.

    Customer service/business model: -5/5.

    Bottom Line: No, I would not recommend this to a friend

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