I am also a Stitch Fix member but heard a good review from a friend who got her first box and wanted to have further options to add to my wardrobe with different options.
I received four boxes from Wantable. My very first package contained something I specifically stated I did not want in my profile (cropped pants), along with four other items also in contrast to a style I said did not want (baggy shirts, since I am petite). I complained, and they waived the next fee.
The second box still included four baggy shirts you would have to wear something under for most and a shirt in a style I then reported I didn't like, high neck and open back. This was not an option in the profile so not their fault, the first time.
The third box had TWO baggy shirts and a pair of pants two sizes too big. I even took photos of the clothes on and compared to the styles they sent that were correct to prove it in case they were excessively dim. Apparently, the pants were a packing error. Also in that box and the fourth and last one, it contained that high neck and back I reported hating.
I obviously cancelled. Customer service was prompt and made continued promises but they obviously weren't the ones packing the boxes. The whole process felt fraudulent as I never received a single box that had 100% my reported size or the styles I wanted, despite my accurate profile and repeated feedback on each box, my overall description or emails every time.
Plus I could have done without the threatening emails about charging me that day if my return was not in the mail. I was never delayed more than a couple of days and twice were due to receiving it when I was out of town and the last one I had the super flu. Apparently they don't realize pushing around the customers that can afford their boxes is not a smart thing to do!
Since then many online friends and several neighbors and close friends have canceled due to similar problems. Their Facebook advertising is extensive, specifically targeting competitive mentions/users (it's what I do for a living), so I hope these reviews get out and put them out of business before they rip off more people.
Bottom Line: No, I would not recommend this to a friend
Company Response from Wantable, Inc.
Jan 31, 2018
Hi Toni, thanks for reaching out. We geniunely appreciate your detailed review. While we're happy to see our customer advocates had worked personally with you to try to better match your style, we do understand your frustrations. We do our very best to ensure each stylist can understand, and nail your preferences. We are sorry to hear this was not the experience you received.
In regards to the reminder emails, we are truly if that's the tone that was conveyed. It's our goal to send a reminder to all customers who may have forgotten to send their returns. We know life can be a bit busy and it's easy to forget. We want all customers to be well informed to ensure they are not billed without knowledge, and so they have an opportunity to reach out for more time if desired.
Again, we do value your feedback and it will be shared for further review. If there is anything else we can assist with, please get in touch.