About FixMeStick

By Derek Lakin
HighYa Staff Updated on: Feb 27, 2018

The FixMeStick is a bootable USB device that can quickly scan your computer, identify any viruses or malware, and then effectively remove them. Despite its power, it‘s simple for any user to install, ready to go right out of the box, and works over four steps:

  1. Plug it into any USB port.
  2. FixMeStick will reboot your computer and scan it for viruses using three of the best anti-virus engines in the world.
  3. The software will then automatically connect to your Wi-Fi network, download information about all the latest threats, report back anything it finds, and automatically remove them (the entire process might take anywhere between 30 minutes and a couple of hours).
  4. Unplug FixMeStick from the USB port and you’re good to go!

Compared to other anti-virus solutions, FixMeStick contains its own Linux-based operating system and works while your computer’s sleeping, so viruses already on your PC can’t actively hide their presence or resist their removal, since they’re not actively running.

You’ve got to admit that FixMeStick sounds appealing, especially if you’re not exactly a computer whiz. But there are a lot of scams in this industry, so is FixMeStick among them, or is it the real deal?

Let’s answer all your most important questions by starting with some background information.

Antivirus Basics

We wrote an in-depth guide titled How To Get Free Anti-Virus Software & Surf Smarter, that we’d recommend reading when you have a few moments. If you’re pressed for time, though, Wikipedia provides a concise definition of a computer virus:

“A computer virus is a malware program that, when executed, replicates by inserting copies of itself (possibly modified) into other computer programs, data files, or the boot sector of the hard drive; when this replication succeeds, the affected areas are then said to be "infected”. Viruses often perform some type of harmful activity on infected hosts, such as stealing hard disk space or CPU time, accessing private information, corrupting data, displaying political or humorous messages on the user's screen, spamming their contacts, logging their keystrokes, or even rendering the computer useless.”

In layman’s terms, once your computer is infected by malicious software, it could run poorly and even hand your personal and financial information over to would-be scammers. But how can antivirus software help protect against viruses, and how does FixMeStick set itself apart from the competition?

How Anti-Virus Software Works: FixMeStick vs. the Competition

How Do Most Anti-Virus Software Works? Just like any other type of computer program, each piece of anti-virus software will work a little differently and implement a variety of features.

But according to How To Geek, in general, anti-virus software runs in the background (you’re usually not aware that it’s doing its thing) and scans every file you open. When you do this, it quickly compares the program to “known viruses, worms, and other types of malware,” and then alerts you as soon as a threat is detected.

In addition to comparing files individually, most anti-virus software can also perform full-system scans in order to detect threats that might otherwise remain for months (or even years, if it’s a program you rarely use).

Is FixMeStick Different?

Comparatively, the company advertises there are a couple of key distinctions with FixMeStick:

First, it leverages the power of 10 different antivirus programs at once: it’s built upon three leading antivirus programs (McAfee, Avira, and Sophos), and accesses seven other online programs when in use, to provide “the broadest and fastest response to the latest threats.”

Second, FixMeStick is a plug-in USB device that scans your computer before it boots, and before the infections start running, which they emphasize is the best approach, and one that the U.S. Computer Emergency Readiness Team recommends. Here’s another concise summary provided by Wikipedia:

“The best and most reliable method for operating-system-level rootkit detection is to shut down the computer suspected of infection, and then to check its storage by booting from an alternative trusted medium (e.g. a "rescue" CD-ROM or USB flash drive).[70] The technique is effective because a rootkit cannot actively hide its presence if it is not running.”

While we didn’t test any of these devices ourselves, the website reports that FixMeStick’s Pro version “connects to the McAfee GTI and OPSWAT Metadefender file reputation servers to achieve up-to-the-second threat detection.”

FixMeStick Spec SheetFixMeStick contains multiple scanners on the stick, and use more scanners in the cloud, which can help identify threats in advance. Credit: FixMeStick Technologies Inc

Is FixMeStick Just Another Registry Cleaner?

Whether you’ve been exploring different anti-virus solutions for a while, or just started researching all your options a couple weeks ago, you’ve probably encountered at least one scam disguised as a registry cleaner, which just ends up making your PC’s performance worse—or that installs more viruses and malware. In our opinion, TurboYourPC is a prime example of this.

However, FixMeStick is not a registry cleaner—and we definitely don’t think it’s a scam. Why? Let’s take a look at a sampling of industry and customer feedback.

Online Customer Reviews For FixMeStick

FixMeStick has thousands of professional and customer reviews available online, most of which appear to be positive.

For example, PC Mag gave FixMeStick a four-star (excellent) rating, and liked that the device is bootable, easy to use, features three different scanning engines, and gives you the ability to undo in case you run into any problems.

On Amazon, FixMeStick had more than 1,800 reviews customer reviews and a 3.7-star average rating. There, customers liked that it was easy to use, provided effective results, and that the product is backed up by great support. On the other hand, some found that FixMeStick didn’t work properly (whether it didn’t identify known viruses or malware, and/or didn’t effectively remove them), and didn’t improve PC performance.

FixMeStick also received high ratings on HSN.com (341 reviews, 4.3-star rating) and Walmart.com (139 reviews, 3.7-star rating), with many of the same compliments and complaints noted on Amazon.

The anti-virus software is manufactured by FixMeStick Technologies based out of Montreal, QC.

How much will FixMeStick’s software cost you?

How Much Does FixMeStick Cost & Where Can You Buy It?

FixMeStick is available in three different options:

  • A 30-day trial for $9.95 plus S&H, which allows you to install the software on up to three computers. Then, once 30 days have passed, you’ll be billed the remaining $44.99 for a 1-year subscription.
  • One- year subscription for $59.99.
  • FixMeStick PRO, which allows you to install the software on as many computers as you like, for $299.99 per year.

Note: FixMeStick can also be found at a wide variety third-party retailers, such as Amazon, Walmart, Best Buy, Office Depot, HSN.com, and Fry’s Electronics. To find one near you, visit the company’s Store Locator page.

If purchased directly through the company, FixMeStick comes with a 45-day refund policy. And you don’t even have to ship it back to the company. You’ll also receive a virus removal guarantee, which states: “If your FixMeStick didn't remove your virus, let us know and we'll remove it manually for free.”

If needed, FixMeStick also comes with unlimited free email, phone, and chat support, which you can initiate by contacting customer service at support@fixmestick.com, or calling 888-530-6125.

We’ve covered a whole lot of ground already, so let’s go ahead and wrap things up.

Is FixMeStick a Good Anti-Virus Solution?

Remember the anti-virus article we mentioned at the beginning? Comparing FixMeStick to any of the free programs we discussed in it isn’t really fair. Why?

Because FixMeStick is intended to work in tandem with them—or any other anti-virus program. Kind of like of like how a hammer and a nail are two separate things, but generally work better when used together.

So, if you haven’t already, we’d recommend reading through the article and starting with some quality anti-virus software. However, if you are having a hard time cleaning an infected PC, based on their competitive pricing, length of time in business, ease of use and mostly positive online customer—and professional—feedback, you might consider adding the FixMeStick to your arsenal.

But keep in mind that if you’re technically-minded, you can download each of the anti-virus programs the include yourself, create your own bootable device (this is actually the case with most anti-virus vendors) for free, and accomplish much of the same thing.

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333 Consumer Reviews for FixMeStick

Average Consumer Rating: 4.0
Rating Snapshot:
5 star: 210 4 star: 41 3 star: 13 2 star: 21 1 star:  48
Bottom Line: 78% would recommend it to a friend
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  • Editor’s Note: It is our understanding that this company has been asking its customers to leave feedback on HighYa. We assure you that each of these reviews has still been subjected to the same verification & vetting process that all submitted reviews go through. Learn More Here
  • 18 out 45 people found this review helpful

    Contrary to what I've read so far, I was very satisfied with the FixMeStick.

    • Louisville, Ohio,
    • May 18, 2017
    • Verified Reviewer

    My brother-in-law purchased a lifetime subscription for FixMeStick, which covers three computers. He proceeded to use the device on his desktop and my sister's laptop. Both computers benefited by the use. When my laptop froze up on me, it became the third computer that we used the stick on. The results were as positive as they were for the two of them.

    Every problem my laptop had before I used the stick was cleared up immediately. It found four programs that were either malware, spyware, adware, or some other virus that it quarantined so they could no longer do damage to my computer. Ever since then, I have been virus-free. I would recommend the FixMeStick to my friends.

    Bottom Line: Yes, I would recommend this to a friend

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  • 12 out 19 people found this review helpful

    Great purchase for me

    I don't know how one can't use this product, when for the past 2-3 years I found GREAT results when using my FixMeStick. The price a little steep, but the results are well worth the cost.

    Oh yes, I am NOT an employee of this company.

    Bottom Line: Yes, I would recommend this to a friend

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    • Apr 20, 2018

      Annie Sorich,

      Thanks for being a long-time customer of FixMeStick Stan!

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  • 10 out 16 people found this review helpful

    FixeMeStick saved my computers

    I honestly have no idea why (other than people don't know what they're doing or are hired to do bad reviews), but I bought FixMeStick at Walmart for $59 and it's the best investment I've made recently. I used it to help a co-worker get his computer back from Ransomware, who were demanding $500 from him. And two of my other computers (one a tablet PC with Windows 10 and a 7-year-old laptop running Vista), they all work great now, and my coworker doesn't have to deal with Ransomware.

    Read the box of product description BEFORE buying! And read the instructions!

    Bottom Line: Yes, I would recommend this to a friend

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    • Apr 20, 2018

      Annie Sorich,

      Glad to hear you're enjoying your FixMeStick Corben! Let us know if we can be of any help. You can reach the FixMeStick team at support@fixmestick.com anytime.

      Best,

      Annie

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  • 7 out 10 people found this review helpful

    Best thing since sliced bread

    • Thornton-Cleveleys, Lancashire, United Kingdom,
    • May 1, 2018
    • Verified Reviewer

    I bought this on the QVC shopping channel UK as a special deal for two, lifetime usage. It must be well over a year now, and my Dell laptop at times would not run properly, even with all the virus protection from Microsoft security downloads and anti-virus recommended software, of which it only detected small amounts of infections, then later eradicated. BUT, the problem was small time, but my poor 'ol Dell still ran badly, until the FixMeStick a savior! It was introduced into the machine, it had found a mass filed problems with Trojans plus others, so a signed death warrant was ordered, which had the words R.I.P for all time.

    Bottom Line: Yes, I would recommend this to a friend

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  • Great product

    • Kingston, Ontario, Canada,
    • Sep 19, 2018
    • Verified Reviewer

    A great product with outstanding customer service. Easy to use, has worked well since I got it a year ago. Cost-effective and efficient - stays out of my way. Way to go FixMeStick!

    Bottom Line: Yes, I would recommend this to a friend

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  • 3 out 4 people found this review helpful

    Best present I have received in years!

    • Monticello, AR,
    • Jul 27, 2018
    • Verified Reviewer

    My daughter gave me FixMeStick for my birthday and for several months it just stayed in the box unopened. Then one day a ransomware screen popped up on my screen. I immediately turned my laptop off with the OFF button...not by clicking. I found my FixMeStick and carefully read all the directions. FixMeStick removed the ransomware and my computer was great.

    Yesterday, July 20, 2018, my newer laptop started having problems with pages, saying the page was broke or had been removed. I could not sign in to Facebook or anything. I put the Stick in my computer before I went to bed and when I got up it had fixed my problem. Thank you FixMeStick! I would certainly recommend it to friends.

    Bottom Line: Yes, I would recommend this to a friend

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  • Amazingly simple!

    • Ontario, Canada,
    • Aug 31, 2018
    • Verified Reviewer

    The staff at FixMeStick are extremely helpful and very patient. I have used the product for several years now and can honestly say I really love how easy it is to use (I am not at all very techy). All in all, I am very happy with the product. The help via email and phone etc. It's superb. If anyone thinks this is a scam, think people again. This is a Canadian product, made in Montreal, Quebec. Congratulations to the inventors of this brilliant product. To all the people who work tirelessly helping those of us who are not techy.

    Bottom Line: Yes, I would recommend this to a friend

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    • Sep 7, 2018

      Claire M.,

      Hi Patricia!

      Thanks so much for your kind words. We at FixMeStick strive to help our customers out in every way we can. Please don't hesitate to contact us if you ever have any questions or comments about the product.

      Best, Claire

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  • Laptop back from the dead

    • Grande Prairie, Alberta, Canada,
    • Sep 28, 2018
    • Verified Reviewer

    My grandson had been using my laptop for high school work for almost two years. I had let my protection subscriptions lapse. It then sat idle for another year before I tried to use it. Try was all I could do as it took forever to come to my home page and even then would go no farther. It was obviously very ill. My friend recommended this product, so I tried it. The first try did not go as expected, so I asked for help. The response was within a few minutes and offered things to try. I was then directed to run an upgrade on my FixMeStick. I reluctantly did that and ran the stick again on my laptop. This time it hit a home run! My laptop snapped back to life and ran faster than ever. My skepticism is gone. I would recommend this product to everyone. Thank you, Marco, for the excellent service and good advise.

    Bottom Line: Yes, I would recommend this to a friend

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  • Convert to Mac

    • Ipswich, United Kingdom,
    • Sep 28, 2018
    • Verified Reviewer

    I’ve been using a FixMeStick on my Windows PC for well over a year, and it does a wonderful job of clearing any viruses that managed to get through my normal security. Recently I changed to an Apple Mac computer, tried to use it on that but got a message come up on my screen saying it needed to be converted to work on a Mac (the conversion is free). I emailed support and got a speedy reply stating they had converted it. I plugged it in and started a scan. It worked great, it even cleared a problem with something called MacKeeper that I never installed but came along with some program I downloaded from Apple.

    I can highly recommend getting a FixMeStick.

    Bottom Line: Yes, I would recommend this to a friend

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  • It is the best, do not hesitate to buy!

    • Newfoundland and Labrador, Canada,
    • Sep 30, 2018
    • Verified Reviewer

    I really believe in the FixMeStick. I have used it ever since it launched. I had a virus come in my computer last month, I was terrified that it would crash my computer, but as soon as I realized what was going on I immediately plugged in the FixMeStick and hoped for best results.

    The virus was caught and removed very quickly and I went back to my work right away with full confidence.

    I'll tell you I was very happy with the result!

    Bottom Line: Yes, I would recommend this to a friend

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  • Lenovo laptop would not recognize FixMeStick USB key

    • Beaconsfield, Quebec, Canada,
    • Sep 30, 2018
    • Verified Reviewer

    The customer service agents Marco and Jessica were courteous, knowledgeable, and efficient. My problem was resolved rapidly. All the people that I have recommended the FixMeStick to have purchased this product and are very happy with its performance and cost savings. Now I can, and will, recommend their customer service.

    Bottom Line: Yes, I would recommend this to a friend

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