Flaviar

I was very positively impressed by the service, quality of products, and prices made available on this website. Even the Monthly Free Shipping and Quarterly rewards for membership are of good quality and helped us learn about new products and alcohol we would have not normally got to know about.

Really recommend Flaviar to any Whiskey and Spirits enthusiast!

Bottom Line: Yes, I would recommend this to a friend

Great way to explore new spirits, especially with accompanying reviews. I especially like the tasting kits so that I do not have to buy a whole bottle of something a spirit that I would not purchase after just a taste.

Bottom Line: Yes, I would recommend this to a friend

I LOVE this company called Flaviar! I've gained a vast knowledge about the liquors I love to drink, learning, using tasting cards with my samples open up a new world of flavor. Having the opportunity to purchase items I couldn't find. Keep up the great work!

Bottom Line: Yes, I would recommend this to a friend

My review of Falviar is of the experience as a whole. Their option to choose your monthly bottle is superb with such a large range of choices of both common and obscure brands. Their tasting boxes are perfect for getting to know different brands or to help you make a choice of what to add to your cocktail cabinet next. Then lastly, the customer service, having had a few queries I emailed customer service and received a very polite, informative, and helpful reply, within an hour! Which to me is unheard of for service of this nature. I have never felt unsure or uncomfortable throughout this experience. Truly impressed and highly recommended joining the club if you're a lover of spirits.

Bottom Line: Yes, I would recommend this to a friend

What a fun company! On top of a great selection of whiskeys, they have a great sense of humor. Their customer service is top-notch too. We purchased for ourselves and for gifts. Their website is easy to use and the club membership has great benefits. You can’t go wrong with these guys!

Bottom Line: Yes, I would recommend this to a friend

I ordered and received a bottle of Macallan 18 that was damaged on arrival (no fault of Flaviar). I contacted customer support and Nina immediately responded and reached out to the company that fulfilled the order. Unfortunately, they did not have another bottle to replace my damaged one, but Nina gave me a complete refund of my purchase, no questions asked. Thanks Nina! Well done! Looking forward to my next purchase.

Bottom Line: Yes, I would recommend this to a friend

I didn’t really know much about Flaviar when I joined just over a year ago. It was just after the holidays and I guess they had just been overwhelmed with holiday orders of which my first order was in the midst of. My first tasting box was an adventure as there were probably a dozen emails trying to sort out why my order never arrived. When all was said and done my sampler was finally sorted out and I was gifted a full bottle for all the trouble. I have renewed for a second year and look forward to more new experiences with Flaviar.

Bottom Line: Yes, I would recommend this to a friend

I had an issue with the recipient's email and within what seemed like minutes I had very thorough and simple instructions and solutions! Very happy with the gift I purchased. Will definitely do it again.

Bottom Line: Yes, I would recommend this to a friend

I recently signed up for a trial run with Flaviar, and UPS delivered my package to me. Upon opening the package, two of the three vials were broken, and one was intact. The packaging wasn't the problem, as I could see Flaviar packs their boxes properly to prevent damage. UPS must have played soccer with my package in order for the vials to be broken, but I digress. I contacted their customer service through email, and received a prompt response. Sam was pleasant and quick to make amends for something that Flaviar was not responsible for. My new set of testers are already being shipped to me. I hope to have better luck that they come in one piece.

Bottom Line: Yes, I would recommend this to a friend

So, I ordered some items and the shipper came to my house but I was not there to sign for it. They left me a note and I called that evening to have the package stay at the warehouse and I would pick it up on Thursdays. Well on Thursday after work I stopped by and I waited an hour for them to try and locate my liquor. I had bought the The Rum Galaxy Vol.2. To no surprise, they claimed the package had been misplaced and could not find it. I was then told to contact the company that sent it, which was Flaviar. I was so frustrated with the shipping company on losing my liquor. It was a birthday gift for someone on Saturday and I did not have the gift I had ordered. So I sent an email and in less than 24 hours they got back to me and told me they would get another sent out right away. I was so surprised by this because I thought I was going to get the run around from them as well. But the customer service was AWESOME and I am so glad I am a club member. Not only have the products that I have ordered been excellent but the customer service is out of this world. Definitely well worth the price!

Bottom Line: Yes, I would recommend this to a friend

I got Flaviar as a gift. The first contact I had with Flaviar was answering a survey after my first package was delivered. I wasn’t going to reply, because I just figured it was some "survey monkey" or other outside corporate entity that was going to receive the survey. I was wrong!

First, Flaviar IMMEDIATELY replied to what I believed was a quirk in their system. Flaviar’s customer service replied to me explaining how to obtain what I was looking for. Flaviar has since tweaked that process and said that they use customer feedback to constantly improve their service. My second interaction was because FedEx returned my bottle to sender. This was NOT Flaviar having issues with the delivery, it was the sender. I don’t know if the bottle broke or what, but Flaviar was on this issue and IMMEDIATELY sent another bottle.

This company cares about what you think of them and goes above and beyond to ensure your happiness. Just to clarify, the first issue was basically my incompetence and the second was due to the shipper error. I have talked glowingly about this company on Twitter and they also replied to me on Twitter. When you use Flaviar, it’s like they assign you your own personal customer service representative to answer your questions. You can tell that they care, because even in the reviews on here that have been slightly negative, Flaviar has personalized responses answering those grievances and is still attempting to resolve the problems.

Flaviar customer service is out of this world! This is an amazing company!

Bottom Line: Yes, I would recommend this to a friend