Flaviar

Ordered a bottle over two weeks ago, never heard since. Charge went through right away. I tried contacting on Facebook even, and received a message that it would "ship soon" and I would receive an email when it does. This was a Christmas gift for my fiancé. Maybe I'll get it in time for his birthday, in June.

Bottom Line: No, I would not recommend this to a friend

I guess I wish I'd seen this page earlier. My experience seems like that of others. I ordered a bottle of single malt that has not shipped despite assurances at order time that it would arrive in 12-18 days. I emailed customer service twice but only received automated replies. Going to contact my CC company and file dispute claim. I'm quite disappointed as this seemed such a great idea.

Bottom Line: No, I would not recommend this to a friend

I ordered a Scotch Sampler from them on December 3rd, 2014 to be a Christmas Gift. Received confirmation of the order that the order was charged to my credit card. When I hadn't received the order by December 18th, I emailed them and received an automated response that I would be hearing from someone. Never heard a peep.

On December 22nd I sent another (more stern) email and received a response that the order was dispatched on December 11th and that it should be received within 8-10 days.

It is now December 27th and we still haven't received a thing from this company. What a HORRIBLE EXAMPLE of a company. Will never order from them again and warn others of avoiding this company.

Bottom Line: No, I would not recommend this to a friend

I can only echo the sentiments in the previous reviews. This company is a total scam.

I bought a Gilt offer for the Whiskey tasting set and received an order confirmation on Nov 29 stating it would arrive in 12-18 days. On Dec 11 I got an email that it was shipped and would arrive in 7-10 days. (The initial offer claimed that all orders put in before Dec 7 would arrive in time for Christmas).

Today is Dec 30 and I still have not received anything.

The worst of all is that they won't reply to any attempts to get in touch. I sent two Facebook private messages, one tweet, two comments and three emails - no response at all.

Escalated this now to the awesome Gilt customer service team and hope they can help me.

I would highly recommend to look for more honorable services and don't order at Flaviar. There are multiple others and shabby companies like this one won't stay in business very long anyway.

Bottom Line: No, I would not recommend this to a friend

Ordered a tasting pack via Groupon for my son for Christmas two weeks before Christmas. By the 21st December they must have realized that they couldn't meet their commitments and sent a naff PDF Christmas Card to give him in lieu of the present arriving.

Now the 6th January and no sign of the tasting pack.

E-mailed them and they said one of their "Concierges" would contact me. No one ever did and they don't have a telephone number you can contact them on.

Bottom Line: No, I would not recommend this to a friend

Ordered a taster pack as a stocking filler. It was in association with Groupon so very reasonably priced, and came with a 10 credit note. I was so impressed I ordered another taster pack but failed to spot the point on the order form where the voucher code is applied so was charged full price. My mistake. Contacted Flaviar immediately to ask for the order to be canceled. My five messages (to date) have been ignored and the pack has been dispatched anyway, six days after I first requested it canceled. Now requesting a refund. Disappointed.

Bottom Line: No, I would not recommend this to a friend

Ordered a whiskey and rum tasting set via Groupon on 7th of Dec giving plenty of time for Christmas delivery. After two weeks received email with rubbish looking certificate to use incase my order didn't arrive. As they said partially busy.

Sent three emails did eventually get replies saying should be on way within 7-10 days. One arrived today nearly a month late and still waiting on other. Do not use them if want something promptly. Frustrating they allowed to use Groupon as promo and cannot meet demands of customers.

Bottom Line: No, I would not recommend this to a friend

I ordered a tasting pack from Groupon and it took two months to arrive after many false promises of shipping, claims that I haven't entered my address (really?), and just awful "like it or lump it" service. The whiskies are fine and beautifully presented in the presentation case in nice reusable bottles. However, it's just a shame they can't get the absolute basics, like shipping right.

I was genuinely looking for a whisky subscription service. I'll be avoiding Flaviar for sure, and I'd recommend you do the same.

Bottom Line: No, I would not recommend this to a friend

Wow, I wish I read these before ordering! I ordered a tasting pack via Living Social in November. Needless to say, I have not received it and after initially ignoring my emails, I even got fobbed of with the usual December. It's now February and they've back tracked and said it was delivered in November after telling me it hasn't been dispatched. They refuse to send another out or refund my money but say they will credit my online account and I would only need to spend another £9 to order another! Needless to say, I have refused to send any more money as I have no faith in them and that I would ever get the product. They are currently investigating this situation with the post office to see who has received my parcel. I am in the process of looking into trading standards and seeing if they can help. Please do not order from them.

Bottom Line: No, I would not recommend this to a friend

At the time of the end of December I ordered a couple of collections for me and my friend. 4 of 6 of the bottles arrived at the promised time frame, but had to wait for the rest 2 for additional week. Once I received the rest, one bottle was already open and half drank and thus the problems began.

No responses from Flaviar on the inquiries of refund or a replacement. Neither did I hear anything from a testing set that was promised if you order over 100€ worth of merchandise.

Going to contact my CC company to freeze the payment.

Bottom Line: No, I would not recommend this to a friend

I ordered a tasting pack online on 29th January 2015, well ahead by two weeks of Valentines day.

Their FAQ page says they have an option of expedited shipping by adding shipping cost, which never appeared on the screen in the entire checkout process. I knew there would be a small delay considering it is being shipped form UK to US and also that it is alcohol. But it was a big disappointment when even till this day I haven't received my package. I had to make a lot of changes to the Valentines day plan due to this. The customer care people are very prompt in replying, but they do not do more than tracking the shipment online, which even I can do all the time. I cannot comment on the product as I have not received it yet. I wish I can go back now and just cancel the order and ask for a refund.

Bottom Line: No, I would not recommend this to a friend