375 Consumer Reviews for Flaviar - Page 3

Average Consumer Rating: 4.4
Rating Snapshot:
5 star: 300 4 star: 12 3 star: 4 2 star: 13 1 star:  46
Bottom Line: 83% would recommend it to a friend
Showing 23-33 of 375
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  • 2 out 2 people found this review helpful

    Best spirit community

    • Virginia,
    • Oct 29, 2018
    • Verified Reviewer

    I love hearing other people’s thoughts and opinions regarding spirits. Flaviar also has an amazing selection that you simply can’t get elsewhere. The free shipping for members is a fantastic feature as well.

    Bottom Line: Yes, I would recommend this to a friend

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  • Amazing rum!

    • Bowie, MD,
    • Oct 23, 2018
    • Verified Reviewer

    I was lucky enough to get a couple of bottles of the Larga Vida XO Rum 2018 Edition. I am not normally a rum drinker but the description was tempting, and my sister is serious rum drinker, so I figured a bottle for each of us. Since it was delivered on a Saturday, I quickly opened a bottle and sampled. I briefly considered keeping both bottles for myself - it's that good!

    Bottom Line: Yes, I would recommend this to a friend

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  • Flaviar: Johnnie Walker GOT White Walker Scotch!

    • Tampa, FL,
    • Oct 18, 2018
    • Verified Reviewer

    I enjoy the product selection and variety available through Flaviar and was very happy to find White Walker Scotch available. I had been searching for this for a few weeks and ordering through Flaviar was convenient and cost-effective. My bottle arrived in a little over a week.

    Bottom Line: Yes, I would recommend this to a friend

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  • Cognac

    • California,
    • Oct 16, 2018
    • Verified Reviewer

    This site is great to start your collection, get culture from the different Spirits and most of all the taste testing from the different Spirts. I would recommend this site to all lovers of Spirits. I currently have a bar with my prize Cognac...Louis XIII! An awesome drink and by far the best tasting Yak I have ever had. I am looking to get more Cognac from this company in the upcoming future.

    Bottom Line: Yes, I would recommend this to a friend

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  • Learning and enjoying!

    • Maryland,
    • Oct 15, 2018
    • Verified Reviewer

    I am learning a lot about different liquors...how they taste, why they taste, and the history of the taste.

    The bourbons and brandies interest me the most...I found out my great-grandfather was making cognac/brandy using raisins and even Żubrówka in Russia and later (post-Stalin) in Persia. I hope someday to revive his legacy.

    And I have been posting for my friends to see and join on Facebook.

    Bottom Line: Yes, I would recommend this to a friend

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  • Perfect

    • Latvia,
    • Oct 15, 2018
    • Verified Reviewer

    Everything in our life is connected with the acceptance of our taste, and we all have a chance to taste, which remain in memory as it is in believing...

    Many thanks to Flaviar Club and especially Ms. Petra, who helped me to start believing in my dream world of Dalmore, where I found dark chocolate, my grandfather's cigar smoke, and coffee as well.

    Bottom Line: Yes, I would recommend this to a friend

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  • Love the taste

    • Janesville, WI,
    • Oct 9, 2018
    • Verified Reviewer

    I love the selection and taste of these products. I also like the fact that I can sample the product or product of other brands. I would recommend them to anyone that asks me about the products that they have.

    Bottom Line: Yes, I would recommend this to a friend

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  • 0 out 2 people found this review helpful

    Avoid this vendor

    • Gillette, WY,
    • Oct 5, 2018
    • Verified Reviewer

    As a whiskey enthusiast, I am often ordering spirits online, to obtain harder-to-find-selections. I signed up with Flaviar to have access to their selection as well. Initially, I overlooked the $60.00 per quarter fee, thinking that this might be offset by the once-per-quarter free shipping.

    Several weeks ago, I ordered two spirits, a mezcal and a rum from Flaviar. What I received were two bottles of bourbon that I did not order and had no use for. I immediately informed Flaviar of the error. They initially responded by establishing hoops, requiring that I take photos of the bottles that I did receive before they would take further action. Flaviar and I were engaged in a drawn-out email discussion (it generally takes them several days to respond to an email), when they made an unauthorized charge against my card for the two bottles that were sent in error. I also never received the two bottles on my order, for which I had already been charged.

    I have done business with many online vendors in Europe and the US. This is the first time that I have experienced this level of incompetence and poor customer service. I have found that the prices for items at Flaviar are generally more expensive than you would find at other online vendors; this more than offsets any benefit from paying Flaviar $60.00 per quarter to obtain free shipping on a single order. My advice is to limit your purchasing to vendors that are more reliable, offer better customer service and which don't charge you a membership fee.

    Bottom Line: No, I would not recommend this to a friend

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    Comments (1)
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    • Oct 11, 2018

      Petra, Head of Customer Care

      Hey Mark,

      Thank you for sharing your concerns. Constructive feedback is always appreciated and helps us improve further.

      We do our best to make the choice over membership length easy to find prior joining, but from the way you describe things it seems you've missed the quarterly option and opted for the annual membership!

      At the time you wrote this review we were still in contact and offering full assistance to resolve the matter to the benefit of all parties involved. We try to resolve each and every ticket in a timely manner and to our members' full satisfaction, and as it now seems we haven't received a reply from you in quite a while, leaving our company at a severe monetary disadvantage in your benefit.

      Wrong orders aren't uncommon in the e-commerce business, but what sets us apart is the way we handle such hiccups. It doesn’t happen often, but we’re very adept at handling wrong orders and always offer appropriate compensation for any inconvenience caused to a reasonable extent. In your case, we requested a photo of goods received and have been denied at first. Please bear in mind that this is standard business practice. Additionally, you have informed us that one of the bottles have been opened.

      In the event that a customer receives a wrong product, it is customary that the goods are returned in the condition they were delivered. We offered a generous discount based on the bottle’s retail price. We never received a reply to our offer.

      Regarding the two bottle order which you are claiming here as not received, we are happy to announce your later notice that they are in your possession but have been stashed away by a family member until now.

      Moreover, we understand if your needs and wishes differ from what we offer and I’m terribly sorry that the membership didn’t work out for you. However, there are numerous benefits that haven't been listed in your recount.

      We are still waiting on your reply to resolve the matter to our mutual satisfaction. We have full faith that we'll manage to achieve agreement promptly and cordially. Our concierge service is also available if you need help with anything else.

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  • It's a multi-level party!

    • Junction City, OR,
    • Sep 28, 2018
    • Verified Reviewer

    This was a B-day party for the hubby. We're pretty new and he has loved the tasting boxes and we purchased our first bottle. To sit and taste the samples is great, it's exciting, and we're experiencing drinks we might now and they're all great. The cards are a great guide. They've created an experience!

    It's also an evening with a friend all planned out! A great dinner and a tasting box with a friend is a GREAT evening, we've done it a couple of times and friends rave. We've ordered our first bottle, the Rum these guys curated, CAN'T WAIT! Thanks for such a fun and unique gift and ongoing journey.

    Bottom Line: Yes, I would recommend this to a friend

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  • All you need is a glass and an ice cube

    • Thessaloniki, Greece,
    • Sep 24, 2018
    • Verified Reviewer

    Once a membership is made, there is a guarantee for something new, by tasting or by reading. This is what makes Flaviar so great. With every tasting box, comes great responsibility, because you will like it. And this comes from a non-whisk(e)y drinker. With every email, there is something new to be learned. And they deliver it splendidly! Everything is thoughtfully created and organized, and if I would summarize everything in one sentence, I would say:

    "They brought the classics to the new century."

    Bottom Line: Yes, I would recommend this to a friend

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  • 1 out 2 people found this review helpful

    Cheated

    • Des Moines, IA,
    • Sep 19, 2018
    • Verified Reviewer

    I am very disappointed with Flaviar! I purchased a 6-month membership for my husband's birthday and was under the impression that you get something monthly. I feel like for $120 I'm cheated out of my money and asked for a refund. Apparently, I'm not "eligible" for one, which is ridiculous. I will not recommend this to anyone, and don't make the same mistake by wasting your time and money. There are other subscriptions out there that are less money and you get more. Also, the fact that there's no customer service phone number is frustrating, and I am disappointed with their service.

    Bottom Line: No, I would not recommend this to a friend

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    Comments (1)
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    • Sep 20, 2018

      Petra, Head of Customer Care

      Hey Julie,

      Thank you for sharing your concerns. Constructive feedback is always appreciated and helps us improve further.

      Speakeasy Club is a membership experience, not a monthly subscription service, and we do our best to advertise accordingly. We understand if your needs and wishes differ from what we offer, and I’m terribly sorry that the gift didn’t work out. However, there are numerous other benefits save for the tasting boxes.

      We have a cancellation policy that is readily available and as with all online businesses, we expect customers to familiarize with the way the club conducts its business before signing up for our service. Gift members are eligible for a refund after up to a month spent in the club, which we believe is very generous considering similar enterprises and gives members ample time to become fully familiarized with the club and all its various facets. Your request missed that period by a fair margin while also several club benefits have been taken advantage of.

      If you’d like us to help you use the membership to the fullest or if you believe your issue wasn’t resolved to your full satisfaction let us know, we’re easy to reach if you write to us at hello@flaviar.com.

      We know the decision to omit phone support is unusual, but we focus on providing fast and high-quality responses by email, so you’re always talking to a human that can help first-hand.

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