Flaviar

Ordered a whiskey and rum tasting set via Groupon on 7th of Dec giving plenty of time for Christmas delivery. After two weeks received email with rubbish looking certificate to use incase my order didn't arrive. As they said partially busy.

Sent three emails did eventually get replies saying should be on way within 7-10 days. One arrived today nearly a month late and still waiting on other. Do not use them if want something promptly. Frustrating they allowed to use Groupon as promo and cannot meet demands of customers.

Bottom Line: No, I would not recommend this to a friend

I ordered a tasting pack from Groupon and it took two months to arrive after many false promises of shipping, claims that I haven't entered my address (really?), and just awful "like it or lump it" service. The whiskies are fine and beautifully presented in the presentation case in nice reusable bottles. However, it's just a shame they can't get the absolute basics, like shipping right.

I was genuinely looking for a whisky subscription service. I'll be avoiding Flaviar for sure, and I'd recommend you do the same.

Bottom Line: No, I would not recommend this to a friend

Wow, I wish I read these before ordering! I ordered a tasting pack via Living Social in November. Needless to say, I have not received it and after initially ignoring my emails, I even got fobbed of with the usual December. It's now February and they've back tracked and said it was delivered in November after telling me it hasn't been dispatched. They refuse to send another out or refund my money but say they will credit my online account and I would only need to spend another £9 to order another! Needless to say, I have refused to send any more money as I have no faith in them and that I would ever get the product. They are currently investigating this situation with the post office to see who has received my parcel. I am in the process of looking into trading standards and seeing if they can help. Please do not order from them.

Bottom Line: No, I would not recommend this to a friend

I ordered a Scotch tasting flight for my boyfriend for Valentine's Day which shipped on 1/28/15. It is 2/19/15 and I still do not have the package. The customer service rep was very prompt in replying, which was nice, but he let me know that when shipping to the States, things can take longer than expected. It would have been nice to know that prior to ordering. I would have paid extra to ensure it arrived on time. I can't even comment on the product yet, which hopefully won't disappoint, however do not recommend this if you are ordering it for anything time sensitive as it clearly may take a month to get your goods.

Bottom Line: No, I would not recommend this to a friend

Flaviar is a scam.

I have attached a copy of the emails that I have exchanged with them over the past several weeks. It should not take over a month to get a response, nor for something to be shipped through Slovenia. Really, you think we believe this nonsense.

FROM FLAVIAR:

The tracking number was included in the confirmation email we sent you on the same day we dispatched you order (Feb 13). Please comb your inbox and spam folders to find the email with the following subject: "Your order has shipped! It's Flavour Time."

I've also provided a tracking number with my first reply to your original message (please scroll down through the history of our correspondence). I'm more than happy to link the tracking number again: RG 0001 6797 2 SI

The USPS tracking states (follow this link) that the post of origin is preparing shipping, which is incorrect; the post of origin's tracking status shows that the parcel entered international waters (you can find the tracking service here; you can find the English language tab at the top of the website; also don't forget to insert the tracking number with the secure code).

Cheers,

Uros
Your Flavour Concierge

FROM ME:

"and sent you the tasting pack."

You haven't sent it! If you had you would be providing me with a tracking number for the shipment.

You are liars.

Today I plan to spend my day posting on as many Internet Blogs, my Facebook page, and Whiskey Review sites about your company and your way of operating as possible.

FROM FLAVIAR:

Hey again,

I'm really not sure what we did to upset you so much, Brian. I've apologized for the long delivery time and offered reasonable explanations in hope that you'd be willing to understand our point of view.

No excuse Brian, just explanation - the regular mail sometimes really takes more than a month and here and there a package even gets lost. There's nothing we can do about it, but to apologize and refund the money (as we did). I would still expect the tasting pack to be delivered, since it's still in transit and there is no clear indication that it got lost (just delayed).

As much as I'd love to help, your request is beyond what we're able to do for customers, since we have already refunded you the money and sent you the tasting pack. We're in the process of setting up a US distribution Centre, which should cut down the delivery times by a considerable amount, should you consider giving us another try in the future. This should be a testament to the fact that we're doing all we can to offer the best possible experience to our US customers.

Brian, I hope I've managed to rest your concerns, at least a bit. Please let me know, if there is something else I can do for you, I'll be glad to help.

Cheers,

Uros
Your Flavour Concierge

FROM ME:

The February 12th order still hasn't arrived. What is your excuse for that?

So now you're just going to cancel the order instead of following through with it?

How much money does this scam actually make you? You only refund the money if the people that ordered complained to you?

I guess many people simply forget that they placed the order with you, and don't follow up on it. This makes you money.

Nice scam.

Send me my original order, unless you can't because you are a scam anyway.

FROM FLAVIAR:

Dear ...,

Thank you for taking the time to write to me and giving me the opportunity to explain what I believe has happened.

The Flaviar Welcome Pack, which you ordered on February 12 was not a one-off deal I'm afraid, but a preliminary tasting pack of a flexible monthly subscription, which allows you to skip a month or more or change a particular months tasting pack for another product of your own choosing. Flaviar Welcome Pack can be bought as a one-off deal through this link, but if I figured this out correctly, you've made a purchase by following a link through a newsletter offer we sent you a bit over a month ago.

I've canceled the order for the March tasting pack and refunded the money in full. I will issue a refund for the Welcome Pack as well, should the tracking status not show significant improvements by then.

If you indeed only wished to purchase the one tasting pack without signing up for a subscription, then I suggest you go to your profile page (here), choose the "my account" tab and scroll down until you see the button "suspend", which will allow you to cancel the subscription once and for all.

I hope I manage to shed some light on the situation and dealt with your concerns to your satisfaction. If you need further assistance, please, ask, and I'll be glad to help.

Cheers,

Uros
Your Flavour Concierge

Bottom Line: No, I would not recommend this to a friend

I ordered a rum tasting set and was told it would arrive in 2-10 days. Two weeks later, I get an email saying it has been shipped and will be 2-8 days, along with a tracking number for a parcel that didn't exist. Another two weeks later, I contacted them and they say wait another week. Now a month after and still no parcel and no tracking. Awaiting refund, definitely would not recommend!

Bottom Line: No, I would not recommend this to a friend

You get three 1.5oz bottles of whiskey for your $60 subscription. That is all you get. "Access" to more sampling and deals are not good deals. The bottles are tiny and very, very fragile. Two of my three samples broke before I got to try them. The bottom of the bottles fell right out. Just go to a bar and try some whiskeys, a much more cost effective way to go.

Bottom Line: No, I would not recommend this to a friend

I purchased two tasting sets for my husband for Christmas, and he absolutely has loved both of them. He is delighted, of course, by the variety of spirits that he received, and what made it all the more special was the beautifully designed packaging and presentation. The canisters and vials are really lovely and make for a very special experience.

Bottom Line: Yes, I would recommend this to a friend

Well, so far I'm really ecstatic about the entire experience.

The taster pack, while actually only three nips, which to a weathered connoisseur like myself fails to measures up. However, I was beyond satisfied with the ritual and presentation involved taking a mere daily function and elevating it to a reverend near-religious experience. My hat is off to them and their compatriots, the process with which they transform a potentially negative habit into a productive activity is simply sublime.

Bottom Line: Yes, I would recommend this to a friend

I ordered a bottle of Redbreast Lustau Edition just because I got curious about this pot and what I read about other editions from Redbreast.

Ordering was easy as always at Flaviar.com, and I also got a free sample of Hennessy XO that was a great surprise! (You don't know what kind of sample you get, so I was a little scared I would get a cheap strange whiskey, but this compared to my ordered bottle quality.)

The rest of the family is at a neighbor's, so I can fully focus and enjoy these sweet golden drops without any disturbance!

Cheers from Sweden!

Bottom Line: Yes, I would recommend this to a friend

I was looking all over the world for Conor Mcgregor's Proper twelve whiskey. It was sold out because he only recently started promoting it heavily, but I stumbled upon Flaviar, and my life will never be improper.

Bottom Line: Yes, I would recommend this to a friend