Reviews (1)

Flaviar is a scam.

I have attached a copy of the emails that I have exchanged with them over the past several weeks. It should not take over a month to get a response, nor for something to be shipped through Slovenia. Really, you think we believe this nonsense.

FROM FLAVIAR:

The tracking number was included in the confirmation email we sent you on the same day we dispatched you order (Feb 13). Please comb your inbox and spam folders to find the email with the following subject: "Your order has shipped! It's Flavour Time."

I've also provided a tracking number with my first reply to your original message (please scroll down through the history of our correspondence). I'm more than happy to link the tracking number again: RG 0001 6797 2 SI

The USPS tracking states (follow this link) that the post of origin is preparing shipping, which is incorrect; the post of origin's tracking status shows that the parcel entered international waters (you can find the tracking service here; you can find the English language tab at the top of the website; also don't forget to insert the tracking number with the secure code).

Cheers,

Uros
Your Flavour Concierge

FROM ME:

"and sent you the tasting pack."

You haven't sent it! If you had you would be providing me with a tracking number for the shipment.

You are liars.

Today I plan to spend my day posting on as many Internet Blogs, my Facebook page, and Whiskey Review sites about your company and your way of operating as possible.

FROM FLAVIAR:

Hey again,

I'm really not sure what we did to upset you so much, Brian. I've apologized for the long delivery time and offered reasonable explanations in hope that you'd be willing to understand our point of view.

No excuse Brian, just explanation - the regular mail sometimes really takes more than a month and here and there a package even gets lost. There's nothing we can do about it, but to apologize and refund the money (as we did). I would still expect the tasting pack to be delivered, since it's still in transit and there is no clear indication that it got lost (just delayed).

As much as I'd love to help, your request is beyond what we're able to do for customers, since we have already refunded you the money and sent you the tasting pack. We're in the process of setting up a US distribution Centre, which should cut down the delivery times by a considerable amount, should you consider giving us another try in the future. This should be a testament to the fact that we're doing all we can to offer the best possible experience to our US customers.

Brian, I hope I've managed to rest your concerns, at least a bit. Please let me know, if there is something else I can do for you, I'll be glad to help.

Cheers,

Uros
Your Flavour Concierge

FROM ME:

The February 12th order still hasn't arrived. What is your excuse for that?

So now you're just going to cancel the order instead of following through with it?

How much money does this scam actually make you? You only refund the money if the people that ordered complained to you?

I guess many people simply forget that they placed the order with you, and don't follow up on it. This makes you money.

Nice scam.

Send me my original order, unless you can't because you are a scam anyway.

FROM FLAVIAR:

Dear ...,

Thank you for taking the time to write to me and giving me the opportunity to explain what I believe has happened.

The Flaviar Welcome Pack, which you ordered on February 12 was not a one-off deal I'm afraid, but a preliminary tasting pack of a flexible monthly subscription, which allows you to skip a month or more or change a particular months tasting pack for another product of your own choosing. Flaviar Welcome Pack can be bought as a one-off deal through this link, but if I figured this out correctly, you've made a purchase by following a link through a newsletter offer we sent you a bit over a month ago.

I've canceled the order for the March tasting pack and refunded the money in full. I will issue a refund for the Welcome Pack as well, should the tracking status not show significant improvements by then.

If you indeed only wished to purchase the one tasting pack without signing up for a subscription, then I suggest you go to your profile page (here), choose the "my account" tab and scroll down until you see the button "suspend", which will allow you to cancel the subscription once and for all.

I hope I manage to shed some light on the situation and dealt with your concerns to your satisfaction. If you need further assistance, please, ask, and I'll be glad to help.

Cheers,

Uros
Your Flavour Concierge