Focallure Reviews

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Focallure

Overall Rating

3.0

603 Customer Reviews

Summary

Focallure offers cosmetics, including mineral makeup, eyeshadow palettes, eyeliners, and skincare. Learn what customers are saying so far.

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Customer Reviews

3.0 Stars out of 603 Reviews
5 Star:34% 4 Star:16% 3 Star:4% 2 Star:4% 1 Star:39%
53% Recommend This Company
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Posted on May 16, 2018

Lip-sational!

By Katherine, Ontario, Canada, Verified Reviewer

I ordered two colors; Fuzzy Wuzzy and Old Rose. Fuzzy Wuzzy is a little brighter than I imagined but I just love them. The color lasts all day without coming off. It dries my lips a little but not like other products I've used. My only issue was it took about a month to receive in the mail, but well worth the wait. I will definitely be ordering more products!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Focallure, LLC

May 17, 2018

Dear customer,

Thank you for your review. We are happy to see you with us.

Helpful Review? 1 Person Has Voted

Posted on May 16, 2018

Bright

By Kelly Slattery, Florida, Verified Reviewer

Lipstick arrived today a day earlier than expected. The color was brighter than expected. Stays on very well and does not flake like other brands. I am going to try different colors.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Focallure, LLC

May 17, 2018

Dear customer,

Thank you for your review. We are happy to see you with us.

Helpful Review? 1 Person Has Voted

Posted on May 17, 2018

Very disappointed!

By Roxanne Conchilla, Uniontown, PA, Verified Reviewer

I was super excited to get the five liquid lipsticks that I ordered. They arrived today. I tried two of the five and was very disappointed with both #20 and #04. The colors are great, however, after wearing them for no more than five minutes or so, when I rolled my lips around, so did the lipstick and it came off! Not impressed one bit!

These are worse than LipSense that I used and thought there can't be anything worse. Well, here it is. I want a refund on the three that were not opened; #19, #21 and #03.

I'll be more than happy to return them. Send me a paid return label and refund me, please.

Bottom Line: No, I would not recommend this to a friend

Company Response from Focallure, LLC

May 21, 2018

Dear customer,

Thank you for your review. Unfortunately, we have no returns on cosmetic products. We will do the best to improve our service.

Helpful Review? 1 Person Has Voted

Posted on May 17, 2018

Do not order!

By Jessiva Brar, Florida, Verified Reviewer

I ordered from this company on April 25th. I sent an email before about the shipment and received no response. Today, May 11th, I disputed the transaction with my bank and informed the company. I received an email that my order was submitted for fulfillment and was not able to be canceled. I put it on my Amex and have no concerns about winning the dispute through my card company.

This is just such a disappointment to learn the products are a scam, not advertised accurately, and the rest of the headaches. Do not order from this company.

Bottom Line: No, I would not recommend this to a friend

Company Response from Focallure, LLC

May 21, 2018

Dear customer,

Thank you for your review. We will do the best to improve our service.

Helpful Review? 1 Person Has Voted

Posted on May 18, 2018

I mean, how do they do it so well?

By Linnea Juslin, Verified Reviewer

I loved the metallic glosses, they last through naps, kissing, eating, and drinking. The shipping was faster than expected (took like two weeks to Europe).

100% ordering again. Thank you.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Focallure, LLC

May 21, 2018

Dear customer,

Thank you for your review. We are happy to see you with us.

Helpful Review? 1 Person Has Voted

Posted on May 18, 2018

Great products!

By Megan Long, Palm Desert, CA, Verified Reviewer

I’m always reluctant to order makeup online. I have now made two purchases. I’m very fair and many foundations make me look orange or too dark. 01 Alabaster is perfect for my skin tone. The foundation is a little oily, so I have to do my eyebrows before applying the foundation. But it looks flawless once everything is set. I’m excited to try it with the powder I just received today. I also bought the matte lips 13 Wine. The color is on point. Great products!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Focallure, LLC

May 21, 2018

Dear customer,

Thank you for your review. We are happy to see you with us.

Helpful Review? 1 Person Has Voted

Posted on May 18, 2018

Eyebrows on fleek

By Cristina Marinucci, Doylestown, PA, Verified Reviewer

I love this eyebrow pen. It looks more natural because of the individual strokes, looks like natural hair. No need to spend tons of money on microblading. Trust me, I've tried everything too. My next stop was microblading, and now I just saved myself hundreds of dollars. Thank you.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Focallure, LLC

May 21, 2018

Dear customer,

Thank you for your review. We are happy to see you with us.

Helpful Review? 1 Person Has Voted

Posted on May 18, 2018

Communication lacking

By Jackie McBride, California, Verified Reviewer

I wish I had a product to review. It has taken nine days for my order to ship. I've had to contact you twice to get any status update. It finally shipped, so I'm hoping it's worth the wait.

My suggestion is to communicate any delay to your customers - we'd appreciate it!

Bottom Line: No, I would not recommend this to a friend

Company Response from Focallure, LLC

May 21, 2018

Dear customer,

Your order has been delivered. Here is the tracking: https://webtrack.dhlglobalmail.com/?trackingnumber=9374869903502832135890

We would be happy if you change your thoughts. Thanks.

Helpful Review? 1 Person Has Voted

Posted on May 19, 2018

Lost order

By Kellie Schneider, Longmont, CO, Verified Reviewer

I would love to review your product, however, I have not received it! I received a message saying that the product is lost or hasn’t been found or whatever! So, I cannot write a review because I haven’t received my order yet! I am very sad I am hoping I get my order soon!

Bottom Line: No, I would not recommend this to a friend

Company Response from Focallure, LLC

May 21, 2018

Dear customer,

Your order has been delivered.

Here is the tracking number: https://webtrack.dhlglobalmail.com/?trackingnumber=9374869903502832132097

Helpful Review? 1 Person Has Voted

Posted on May 19, 2018

Best

By Leane, Namibia, Verified Reviewer

Best product ever. Thanks again. Leane, living in Otjiwarongo, Namibia. I will definitely tell all my friends about this wonderful product.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Focallure, LLC

May 21, 2018

Dear customer,

Thank you for your review. We are happy to see you with us.

Helpful Review? 1 Person Has Voted

Posted on May 19, 2018

All that glitters is rose gold

By Kylie Cork, Perth, WA, Verified Reviewer

I have been looking for a perfect Rose Gold glitter shadow and have struck it lucky with Focallure's Rose Gold. The color is beautiful and it applies easily with a good primer base.

I admit I went back the next day and bought three more. It comes off easily with a good remover.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Focallure, LLC

May 21, 2018

Dear customer,

Thank you for your review. We are happy to see you with us.

Helpful Review? 1 Person Has Voted

Posted on May 19, 2018

Not worth the money

By Chantelle Oulton, Nova Scotia, Canada, Verified Reviewer

I am not happy with this lip gloss. It took more than three weeks to arrive and feels horrible on lips; sticky and gritty. And it does not stay on; wore off within minutes. Not at all as claimed. Not worth the money.

Bottom Line: No, I would not recommend this to a friend

Company Response from Focallure, LLC

May 21, 2018

Dear customer,

Thank you for your review. We will do the best to improve our service.

Helpful Review? 1 Person Has Voted

Posted on May 19, 2018

Omg!

By Kathleen Palmer, Columbus, OH, Verified Reviewer

Amazing. The first time I tested it I fell in love. I put it on for the evening then to test it out kept it on overnight and woke up and it was still there! Amazing! I want more colors to choose from!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Focallure, LLC

May 21, 2018

Dear customer,

Thank you for your review. We are happy to see you with us.

Helpful Review? 1 Person Has Voted

Posted on May 20, 2018

Waiting for my products

By Maria Jara, Ambato, Ecuador, Verified Reviewer

I liked the webpage; it seems easy to buy the products. I liked the colors of the lipsticks and seems that they are really long lasting. I can't wait to try them on!

I am still waiting for my products to arrive. I hope they will come soon.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Focallure, LLC

May 21, 2018

Dear customer,

Thank you for your review. We are happy to see you with us.

Helpful Review? 1 Person Has Voted

Posted on May 20, 2018

Waterproof lipstick

By Jennifer Monceaux, Deridder, LA, Verified Reviewer

It's really waterproof! I love it! I got the matte liquid lipstick number 08...it's almost like a nude pink but not bright. I really like it! It's so hard for me to find a color that's not too dark or light. It's perfect! And I love that I can lick my lips as much as I want and it's still there! Thanks again!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Focallure, LLC

May 21, 2018

Dear customer,

Thank you for your review. We are happy to see you with us.

Helpful Review? 1 Person Has Voted

Posted on May 20, 2018

Update

By Linda Pater, Kentucky, Verified Reviewer

I got it in the mail and tried it. It wiped right off when I took a drink of water.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on May 20, 2018

Patented Microblading Tattoo Brow Ink Pen

By Sara Moore, Costa Mesa, CA, Verified Reviewer

I bought this item, and the color is way too dark for me. The company will not allow returns! If you have any doubt about this product, do not spend your money. I mean CVS, Rite Aid, and Target offer returns on all cosmetics. I believe if they stood behind their product they would want happy customers, at the very least they could offer store credit.

Bottom Line: No, I would not recommend this to a friend

Company Response from Focallure, LLC

Jul 4, 2018

Dear customer,

Thank you for your review. We will do our best to improve our service.

Helpful Review? 1 Person Has Voted

Posted on May 21, 2018

Eyebrow pencil

By Elizabeth, Bay Area, CA, Verified Reviewer

I just received my new brow pen. It is actually much darker than I thought and it comes out fast. I have to get used to applying the pen to the brows and perfecting the drawing method.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Focallure, LLC

Jul 4, 2018

Dear customer,

Thank you for your review. We are happy to see you with us.

Helpful Review? 1 Person Has Voted

Posted on May 21, 2018

Great microblading eyebrow pen

By Angie Choi, Los Angeles, CA, Verified Reviewer

The tattoo pen worked great and stayed on my brow without smudging and was very easy to use. The texture felt like I was painting with liquid eyeliner and dried quickly. The four-prong tip was comfortable on my brow, and I liked how I could feel the four prongs, so I knew where to brush against my eyebrow instead of it being soft like a brush. My only issue was that the color was a bit darker than I wanted.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Focallure, LLC

Jul 4, 2018

Dear customer,

Thank you for your review. We will try to improve the images that are shown on the website. We are happy to see you with us.

Helpful Review? 1 Person Has Voted

Posted on May 22, 2018

Sold on Wish - red flag

By Brida F., Washington, Verified Reviewer

I ordered a couple of lipsticks from the Wish app before I was aware of the dangers of "fakeup" online. One was a liquid lipstick from Focallure. It was definitely sent from China (you can tell from return address and postmarks). The other lipstick from the same seller turned out to be a "Kylie" liquid lip for $1. After learning about fake cosmetics and how they are created by cartels in unregulated factories, and have been found to contain human and rat feces and urine amongst other unpleasentness, I threw both lipsticks in the trash after only hand swatching them. People have suffered with eyes swelling shut and throats swelling closed from these cosmetics made purely for profit with no concern for the customer. The seller refunded me presumably to shut me up and because they knew I was right. Focallure is definitely not made and sold from the USA, and I wouldn't trust the ingredients at all. Please be safe!

Bottom Line: No, I would not recommend this to a friend

Company Response from Focallure, LLC

Jul 4, 2018

Dear Brida,

We are sorry to hear about your experience. However, we want to tell you that we, at shopfocallure.com, are an authentic distributor of Focallure Cosmetics in the USA. We really don't have any control over fake replicas sold on other websites. We would request you to reconsider your review on our page. We would surely like to have you as our customer.

Thanks.

Helpful Review? 1 Person Has Voted

Posted on Jun 21, 2018

Best I have used

By Patricia S., Portland, OR, Verified Reviewer

I'm an Anastasia Dip Brow user. I recently order Focallure, and I must say it is my new favorite. It is thinner in consistency so applying it is way easier. I was in a wedding in Puerto Vallarta, and even through the sweat and humidity the brows stayed put. I wore it every day, even in the pool, it is the best!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Focallure, LLC

Jul 23, 2018

Hi Patricia,

We are incredibly grateful that you took the time out to leave us this note. Our company value is to put customer satisfaction as a top priority, and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.

Helpful Review? 1 Person Has Voted

Posted on Jun 25, 2018

Great service

By K P., London, England, Verified Reviewer

I bought a couple of things in the online sale for a great price! They came quickly (especially since I live in the UK!) and overall I have been very happy with the customer service.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Focallure, LLC

Jul 23, 2018

Dear Customer.

We are incredibly grateful that you took the time out to leave us this note. Our company value is to put customer satisfaction as a top priority, and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.

Helpful Review? 1 Person Has Voted

Posted on Jul 5, 2018

This does not deserve any rating at all!

By Maria P., Virginia, Verified Reviewer

I have not received the order I placed on May 30th. I was sent an email to ask about my order, and the response I received was “Please do not worry, we have the inventory in hand, and it is being ready for shipping on this moments. Your order status is Submitted for Fulfillment and our warehouse team working around the clock to make sure it will dispatch soon as possible.”

It has been three weeks since and I have not yet received my order. This is a scam!

I cannot even give it a rating of one star if only this site will let me, so I am forced to give a scam business a one star!

Bottom Line: No, I would not recommend this to a friend

Company Response from Focallure, LLC

Jul 31, 2018

Hello,

We're extremely sorry that you had to face such difficulties. We may not be able to change the past but if you give us a chance, we will completely make it up to you. Our customer happiness officer will contact you to know more about the issue you faced, and I can assure you that we will do our best to solve each and every issue.

Helpful Review? 1 Person Has Voted

Posted on Jul 20, 2018

Absolute sham

By Sarah G., California, Verified Reviewer

After waiting for two months and paying a really high price I got a brow pen that is totally dry and useless. This is shameful. Sham galore. Don’t waste your money.

Bottom Line: No, I would not recommend this to a friend

Company Response from Focallure, LLC

Jul 31, 2018

Hello,

I am from customer happiness team. I see you have left a negative review about Focallure. Our company value is to put customer satisfaction as a top priority and we are committed to our customers. I would be thankful if you can please share your order number so I can look into the matter. Thanks.

Helpful Review? 1 Person Has Voted

Posted on Jul 21, 2018

Awful customer service

By Pamela K., Houston, TX, Verified Reviewer

I ordered an eyebrow pencil at the beginning of May. We are now in the second week of July, and I still do not have my product. They told me my item was out of stock but failed to contact me and tell me. I tried canceling my order four times and they keep telling me it’s on the way. I will NEVER order from them nor will I recommend them to anyone. My entire experience has been awful. Terrible customer service. I even filed a complaint with PayPal to try and get my money back and then all of a sudden it was shipped at the beginning of July, but I still do not have my product.

Bottom Line: No, I would not recommend this to a friend

Company Response from Focallure, LLC

Jul 31, 2018

Hello,

I am from customer happiness team. I see you have left a negative review about Focallure. Our company value is to put customer satisfaction as a top priority, and we are committed to our customers. I would be thankful if you can please share your order number so I can look into the matter.Thanks.

Helpful Review? 1 Person Has Voted

Posted on Jul 24, 2018

Terrible product and it took three months to arrive

By Alicia R., Laguna Niguel, CA, Verified Reviewer

I finally received the microblading tattoo pen I ordered after three months of inquiries and told it was on the way. The ink barely comes out. Nothing like what was advertised. Terrible product, $40 wasted. Not even worth trying to return after the length of time I waited to even receive the product.

Bottom Line: No, I would not recommend this to a friend

Company Response from Focallure, LLC

Jul 31, 2018

Hello,

I am from customer happiness team. I see you have left a negative review about Focallure. Our company value is to put customer satisfaction as a top priority, and we are committed to our customers. I would be thankful if you can please share your order number so I can look into the matter. Thanks.

Helpful Review? 1 Person Has Voted

Posted on Oct 11, 2018

Do not buy from them - it's a scam!

By Pri V., New Zealand, Verified Reviewer

One thing to say: DO NOT buy from Focallure! They are a scam!

I wish I had read all these reviews prior to buying from Focallure. I purchased the "Finishing touch flawless brow," which is basically a pen-like equipment used to shape your eyebrow. I received my product, it was unopened and carefully sealed a few weeks later only to open and see that it had a missing component - the part that actually shapes the brow.

After two weeks of going back and forth with their customer service team, it is very evident that this company was scamming people off of their money by providing incomplete or faulty products and then refusing to exchange or refund as their policies prevent it.

This is my first time buying from them, and I will NEVER buy from them again.

Keep your money - DO NOT buy from them!

Bottom Line: No, I would not recommend this to a friend

Company Response from Focallure, LLC

Nov 4, 2018

Dear Customer,

I am from customer happiness team. I see you have left a negative review about Focallure. Our company value is to put customer satisfaction as a top priority, and we are committed to our customers. I would be thankful if you can please share your order number so that I can look into the matter. Thanks.

Helpful Review? 1 Person Has Voted
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