Pamela K.
Houston, TXMember since July 2018

Reviews (1)

    • Jul 21, 2018
    • Verified Reviewer


    Awful customer service

    Overall Experience:

    I ordered an eyebrow pencil at the beginning of May. We are now in the second week of July, and I still do not have my product. They told me my item was out of stock but failed to contact me and tell me. I tried canceling my order four times and they keep telling me it’s on the way. I will NEVER order from them nor will I recommend them to anyone. My entire experience has been awful. Terrible customer service. I even filed a complaint with PayPal to try and get my money back and then all of a sudden it was shipped at the beginning of July, but I still do not have my product.

    Bottom Line: No, I would not recommend this to a friend

    • Jul 31, 2018

      Company Response from Focallure, LLC


      I am from customer happiness team. I see you have left a negative review about Focallure. Our company value is to put customer satisfaction as a top priority, and we are committed to our customers. I would be thankful if you can please share your order number so I can look into the matter.Thanks.

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