About Focallure

By Autumn Yates
HighYa Staff
Published on: Apr 7, 2017

Focallure is a a one-stop online shop for all of your beauty needs, offering premium products, including makeup, skin care, teeth whitening, and even a strapless push-up bra, all at not-so-premium prices.

Beyond quality and affordability, Focallure states that they stand out from other online cosmetics retailers by offering the following:

  • Cosmetics inspired by French trends. Focallure states that their makeup and skin care lines closely follow those you can find in France.
  • Selling only cruelty-free products. Focallure promises that their cosmetics haven’t been tested on animals.
  • Exceptional customer service. Focallure states that customer satisfaction is of the utmost importance and that their representatives are available 24/7 to answer questions or offer assistance.
  • Made and sold in the USA. Focallure states that their products are manufactured and shipped from the U.S., listing a company address in Las Vegas, Nevada.
  • Free shipping on all orders over $25. Focallure ships worldwide, and offers free shipping on any order over $25 both in the U.S. and internationally.

So, what kind of products does Focallure sell? The website lists four major categories of products: makeup, cleansing, teeth, and Lifting Bra-Lifty. Here’s an overview of each.

Focallure Cosmetics for Face, Lips, and Eyes

Makeup appears to be the website’s largest category consisting of exclusively Focallure-brand products. Within Focallure’s cosmetics menu, you can find subcategories listing makeup for the face, lips, eyes, and accessories.

1. Focallure Face Collection

Focallure sells three products in their face collection, each of which is available in three shades. They are a foundation stick, concealer, and face setting powder.

  • Focallure Foundation Setting Powder ($15): Claims to be free of parabens, sulfates, and phthalates. Available in three shades.
  • Focallure Face Contour Highlighter ($18): Claims to be non-greasy and non-creasing, as well as paraben and fragrance-free.
  • Focallure Complete Coverage Concealer ($13): Full-coverage formula that claims to be enriched with Matrixyl 3000, a compound that includes peptides to support the skin’s youthful appearance and elasticity.

2. Focallure Lipstick Collections

Focallure states that their lip colors are naturally waterproof and easy to use. There are two available formulas:

  • Focallure Matte Lipstick ($13): Chubby-pencil style lipstick that claims to be free of parabens, sulfates, and phthalates. Available in 12 shades.
  • Focallure Matte Liquid Lipstick ($14): A liquid-to-matte formula that promises intense color and all-day wear. Also free of parabens, sulfates, and phthalates. Available in 12 shades.

3. Focallure Eyes Collection

Focallure offers a wider range of eye makeup, including several shades of shadow palettes, eyeliners, brow filler, and false lashes:

  • Focallure Ultimate Eyeshadow Palette ($18): Available in four tones, each palette contains 10 eyeshadows that range from matte, to shimmer, and sparkle.
  • Focallure Waterproof Eyeliner Pencil ($17): Promises to be 100% waterproof and smudge-proof, while sweat and tear-resistant.
  • Focallure Double-Take Brow Pencil ($16): Retractable brow pencil is available in three shades. Claims to be free of parabens, sulfates, and phthalates.
  • Focallure Long-Wear Gel Liner ($9): Long-wearing, gel-based liner is available in five unnamed shades. Some guesswork required to figure out which color you’re ordering.

4. Focallure Accessories

Focallure’s website lists a variety of cleansing and anti-aging products that appear to not be associated with the brand. These include a 5-in-1 Facial Cleansing Brush ($20.95), a Chinese-brand charcoal whitening toothpaste ($14.95), a blackhead and pimple remover ($5.99), along with many other products that all fall under the category of “beauty.”

What We Spotted When Shopping Focallure

At HighYa, we’ve reviewed the websites of hundreds of cosmetics products and brands, as well as an extensive collection articles that inform on related topics, like evaluating the difference between designer and knock-off cosmetics.

We also write about how to help you recognize potential sources for trouble when ordering online. In fact, it was just recently that we published How to Tell If an Online Store Is Legit: 11 Steps to Check Any Website—which is why several aspects of shopping Focallure stood out as possible yellow flags.

As we started our standard process of reviewing each cosmetics category, we couldn’t help but notice a that the written content describing categories had a higher than average frequency of grammatical errors.

For example, the description on the Focallure Face Collection page states:

Our mineral face collection contains natural ingredient makeup easy-to-use and defines, illuminate or enhance your requested features. Our collection has Foundation in 3 colors vary by your skin color, Highlighter and the famous Complete-Coverage® Concealer that also available in the variety of colors.“

Poor grammar alone isn’t a major red flag indicating a poor quality product. Though it’s worth noting as possibly raising questions as to whether or not Focallure was truly made and sold in the U.S. as they claim.

Moving on, as we read through Focallure’s individual product descriptions, we noticed that they sounded surprisingly similar to some of our favorite brands.

For example, here’s the description of Focallure Foundation Setting Powder from their website:

“With just five pure ingredients, Focallure Face Foundation delivers flawless coverage and the creamy minerals are clinically proven to improve the appearance of skin over time. It looks like a powder, feels like a cream, and buffs on like silk, giving skin a natural luminosity while feeling as if you are not wearing any makeup at all.”

From Ulta, here’s the description of bareMinerals Matte Mineral Foundation:

“With just five pure ingredients, bareMinerals SPF 15 Foundation delivers flawless coverage and the creamy minerals are clinically proven to improve the appearance of skin over time. It looks like a powder, feels like a cream, and buffs on like silk, giving skin a natural luminosity while feeling as if you are not wearing any makeup at all.”

Because the bareMinerals brand has been around for over 35 years, we’re pretty confident that they came up with this description first.

Evidence of Focallure appearing to copy cosmetics descriptions from better-known brands can be seen again and again through their website.

For example, Focallure Ultimate Eyeshadow Palettes 1-4 all use the following description:

Loaded with 10 bronze-hued shadows in an insane range of finishes only Focallure could dream up—including matte, satin, shimmer and sparkle, Naked takes neutral eye color to a new level. From the palest champagne to the grittiest gunmetal, it’s everything you need to let eyes go laid-back, beachy vibe, or black-tie drama.

This is a near verbatim use of the description for Urban Decay’s popular Naked Palette, as seen at Sephora:

Loaded with 12 bronze-hued shadows in an insane range of finishes only Urban Decay could dream up—including matte, satin, shimmer and sparkle, Naked takes neutral eye color to a new level. From the palest champagne to the grittiest gunmetal, it’s everything you need to let eyes go laid-back, beachy vibe, or black-tie drama.”

To be clear, modeling your makeup after a better-known brand is the cornerstone of knockoff cosmetics. The appearance of lifting another company’s descriptions doesn’t necessarily mean that Focallure is selling poor quality products.

But it does bring their ethics into question—if Focallure did, indeed, copy the description of more popular makeup brands, can consumers trust their other promises that might be more important, such as a commitment to cruelty-free cosmetics, including sun protection, or being free of talc?

Again, just because a company appears to have copied descriptions doesn’t mean that you’ll receive a poor-quality product. But, it does bring into question the ingredients and methods used to create the product you’ll receive.

We Tried to Contact Focallure Customer Service

To give Focallure a fair chance at responding, we attempted to reach out to their customer service representatives.

Our first attempt was through their Contact page, where we found that there was only a form to request contact—and no phone number listed.

This is another potential yellow flag that we mention in our list of tips when trying to determine if a company is legit. In our experience, legitimate online retailers should list where their business is located, as well as a phone number an email to reach them.

In a final attempt to contact Focallure, we reached out to customer service through their Facebook page.

Per our interaction with the company, the representative who responded stated that no phone number was available. When pressed for any information that could confirm that they were based in the United States, the representative stopped responding. Follow-up questions regarding the product descriptions that appear to be copied were left unanswered.

Focallure Return and Refund Policy—Final or Not?

Prices for Focallure products vary with your purchase. But what if you’re unsatisfied?

To wrap up our research on Focallure, we headed to their Refund Policy page where things take a final confusing turn. At the top of the page, shoppers are told:

“All products are sold ‘as is.’ You assume the responsibility for your purchase, and no refunds will be issued. All sales are final.”

Next, customers are instructed to contact customer service if your product arrives damaged. Following is a list of products for which partial refunds are applicable, including books and CDs—of which we didn’t see any for sale on the website.

This is followed by additional info on potential refunds, and the statement that they only replace items if they are defective or damaged. If shoppers need to exchange it for the same item, to send an email at support@bestmakeupsponge.com.

Should You Order From Focallure?

Focallure certainly lists some attractive cosmetics products on their website. However, even if you look beyond the considerable number of yellow flags we noticed while exploring their products—particularly duplicate descriptions—you’re still faced with one important question:

Why order from a company that refuses to allow exchanges if you’re not satisfied?

The answer to that question is up to every consumer. However, considering that the prices listed on Focallure are within $1-$5 of the listed prices for brand name products available at your local Sephora, Ulta, or Target, we know where we’d feel more comfortable shopping.

Editor's Note: This Editorial Review was published on April 7, 2017 using publicly available information at the time of research located at www.shopfocallure.com. Information is subject to change on www.shopfocallure.com. Please visit main company website for latest details.

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Read 521 Focallure Customer Reviews and Complaints

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Average Consumer Rating: 2.9
Rating Snapshot:
5 star: 163 4 star: 82 3 star: 25 2 star: 27 1 star:  224
Bottom Line: 49% would recommend it to a friend
Showing 1-11 of 521
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  • Editor’s Note: It is our understanding that this company has been asking its customers to leave feedback on HighYa. We assure you that each of these reviews has still been subjected to the same verification & vetting process that all submitted reviews go through. Learn More Here
  • Horrible

    • Montreal, Quebec, Canada,
    • Jul 18, 2019
    • Verified Reviewer

    They will harass you nonstop if you want to cancel. Their website says it’s easy to cancel by email. They have emailed me nonstop to update my payment info even though I keep telling them that I want to cancel. Beware of their harassment. Never even received one item from them and they are harassing me! Not worth it.

    Bottom Line: No, I would not recommend this to a friend

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  • Hate it

    • Florida,
    • Jul 18, 2019
    • Verified Reviewer

    Lacks personalization. Customers need individualization rather than being grouped together as if we can all wear the same make up and skincare products. Not one question about my needs or personal skincare issues.

    Bottom Line: No, I would not recommend this to a friend

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  • Pissed off with them

    • Ontario, Canada,
    • Jul 18, 2019
    • Verified Reviewer

    I have emailed multiple times for them to cancel my subscription of BabeBox and they are ignoring my emails and there's no number to call. They have tried to pull money multiple times from my credit card.

    Bottom Line: No, I would not recommend this to a friend

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  • Very poor experience

    • Montreal, Quebec, Canada,
    • Jul 16, 2019
    • Verified Reviewer

    I have been trying to contact their customer service which has no number, there isn’t actually a live chat (you create a message and wait for them to email you back) and on an urgent time-sensitive manner they haven’t replied in over a day so I would have to say the customer service is very bad.

    On top of that, the issue in question that I contacted them for has to do with how the website showed my next charge date for my subscription as August 1st and instead charged me in July when I hadn’t gotten a confirmation email or a shipping email or anything regarding my late June purchase, so seeing as how the email record was as well as the information regarding my account I was probably getting a box in July and I did not cancel my subscription yet to see if I would want another one in August AFTER getting the one in July (still no sign of that one). I am very disappointed and feel duped for my money. It's the worst feeling.

    Bottom Line: No, I would not recommend this to a friend

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  • Awesome Babe Box

    • Northern Mariana Islands,
    • Jul 16, 2019
    • Verified Reviewer

    It's awesome how you get the first one for free. But I hate how if you cancel your subscription before your first month they charge you for the "free" box. They should've made a trial or make the disclaimer bigger. Other than that, I can't wait to receive my first box! I like how the items are all full size and animal cruelty-free.

    Bottom Line: Yes, I would recommend this to a friend

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  • Awesome

    • Arkansas,
    • Jul 16, 2019
    • Verified Reviewer

    I love Focallure and every product I've ever gotten from them. I would recommend them to everyone. Their Babe Box is fabulous. And I look forward to purchasing more stuff and getting my Babe Box every month is so exciting and something that makes every month have a great surprise.

    Bottom Line: Yes, I would recommend this to a friend

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  • Babe Box is a great sample

    • Seattle, WA,
    • Jul 12, 2019
    • Verified Reviewer

    I tried the Babe Box and liked most of what was in my box. The colors of products are not necessarily colors I would choose for myself. However, for a small monthly box, the products are of good variation and seem to be made of quality materials/ingredients. It is helpful if you are trying to find new looks and products.

    Bottom Line: Yes, I would recommend this to a friend

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  • SCAM

    • Orange County, CA,
    • Jul 11, 2019
    • Verified Reviewer

    They have the worst customer experience I've ever had and they refuse to cancel your subscription or refund you for the charges you'll receive weeks after you thought you canceled.

    Bottom Line: No, I would not recommend this to a friend

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  • YAAASSS B!

    • Hengelo, The Netherlands,
    • Jul 10, 2019
    • Verified Reviewer

    Okay, one thing, if you want to buy makeup, become a Focallure member! For only $15.95 per month you have a box filled with full-sized products, and they are sooo good, great texture and easy to handle, and magnificent colors! Recommended!

    Bottom Line: Yes, I would recommend this to a friend

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  • Great service

    • Dallas, TX,
    • Jul 9, 2019
    • Verified Reviewer

    Great products for a great price. Customer service is excellent. I joined a promotion for my first box free. It was only $6.95 for shipping and handling. The website is easy to use and the prices of their products are very reasonable.

    Bottom Line: Yes, I would recommend this to a friend

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  • 1 out 1 people found this review helpful

    Great

    • New York,
    • Jul 8, 2019
    • Verified Reviewer

    I loved my box, it was a great experience. The products were awesome and they were true to the size that they said when ordering. By the emails I get from the company, they are very sincere and are doing awesome. I had a minor problem and they were 100 percent helpful.

    Bottom Line: Yes, I would recommend this to a friend

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Showing 1-11 of 521

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