Polina Z.
Moscow, RussiaMember since July 2020

Reviews (1)


    • Jul 23, 2020
    • Verified Reviewer

    Focallure

    Worst attitude towards customers

    Overall Experience:

    I’ve got too carried away with their special offer of a free first box and ordered it. Only after that I decided to read some reviews and was terrified so I wrote to them asking to cancel my order the same day I made it. They replied to me with a 15% discount instead of cancellation. I wrote once more that I don’t need it and want a full refund. It was 11 days ago and they haven’t replied to me since. I wrote a couple more emails but they completely ignore me. The order wasn’t even sent. I have never seen such a bad attitude towards customers. And I’m telling everyone I know this company is unreliable and they should never order anything there. If you’re looking for reviews in order to know if it’s safe to shop there, don’t, they don’t care about their costumers and try to fool them!

    Pros and Cons:

    • No “pros” were specified in this review
    • Ignores
    • Fools

    Bottom Line: No, I would not recommend this to a friend

    1 people found it helpful

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