Read 564 Focallure Customer Reviews and Complaints (Page 16)

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Average Customer Rating: 3.0
Rating Snapshot:
5 star: 187 4 star: 92 3 star: 27 2 star: 27 1 star:  231
Bottom Line: 52% would recommend it to a friend
Showing 166-176 of 564
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  • 2 out 2 people found this review helpful

    Low rating customer service, not the quality advertised

    • Washington,
    • Aug 5, 2018
    • Verified Reviewer

    Much darker and thicker strokes than advertised (I ordered grey). It appears black on skin even after slightly blotting, which ruins the details in the application. And this company does not offer returns on ANY makeup products at all, so if the color doesn’t work, you're stuck. I went back and forth with several emails, finally being offered less than I paid in store credit. I will not order with this company again.

    Bottom Line: No, I would not recommend this to a friend

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    • Aug 6, 2018

      Company Response from Focallure, LLC

      Hello,

      We're extremely sorry that you had to face such difficulties. We may not be able to change the past but if you give us a chance, we will completely make it up to you. Our customer happiness officer will contact you to know more about the issue you faced, and I can assure you that we will do our best to solve each and every issue. Thanks.


  • 5 out 5 people found this review helpful
    Updated review

    Update

    The company commented here that they planned to contact me and make the situation right. Well, it’s been a while and nothing. They have not reached out to me and are not answering my emails. Don’t trust them. They are all liars and this company is a scam. DO NOT BUY!

    Bottom Line: No, I would not recommend this to a friend

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    • Previous review
    • May 14, 2018

    Do NOT buy

    Whatever you do, do not order from this company. They waited to ship my product for almost a month. I could not speak to anyone as they do not have a phone number listed. Everyone I spoke to her via email clearly did not speak English and was using some form of a translator. I never received my product and this company refuses to issue me a refund.

    I am currently in communication with the lawyer to get my money back. Please, whatever you do, do not buy from them. I would not wish this treatment on even my worst enemy.

    • Jul 18, 2018

      Company Response from Focallure, LLC

      Dear Delaney,

      We're extremely sorry that you had to face such difficulties. We may not be able to change the past but if you give us a chance, we will completely make it up to you. Our Customer Happiness Officer will contact you to know more about the issue you faced, and I can assure you that we will do our best to solve each and every issue.

    (read moreread less...)

  • 2 out 2 people found this review helpful

    Avoid, this store is a scam

    • Canada,
    • Jul 26, 2018
    • Verified Reviewer

    I ordered almost three months ago and still haven’t received my order. When I email customer service they say it’s on the way and it can’t be refunded! The website said delivery takes 7-14 days and after three months they still want me to wait?! Never again.

    Bottom Line: No, I would not recommend this to a friend

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    • Jul 31, 2018

      Company Response from Focallure, LLC

      Hello,

      I am from customer happiness team. I see you have left a negative review about Focallure. Our company value is to put customer satisfaction as a top priority, and we are committed to our customers. I would be thankful if you can please share your order number so I can look into the matter. Thanks.


  • 1 out 1 people found this review helpful

    Liquid eyebrow pen

    • Dallas, TX,
    • Jul 24, 2018
    • Verified Reviewer

    I am taking the time to write a review because bad products and customer service should be rewarded.

    The Music Flower eyebrow pen doesn't work or do what is advertised. And the customer service is horrible. I was not notified when I ordered that it was on backorder. After a month I checked on it, only to be told it would ship soon. During the next two months, I asked to cancel my order three times. All three times I was told I just need to keep waiting. You can go buy a similar product at your local drug store. Why was I waiting for three months?

    When it finally arrived and didn't even work, I was disgusted.

    Bottom Line: No, I would not recommend this to a friend

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    • Jul 31, 2018

      Company Response from Focallure, LLC

      Hello,

      We're extremely sorry that you had to face such difficulties. We may not be able to change the past but if you give us a chance, we will completely make it up to you. Our customer happiness officer will contact you to know more about the issue you faced, and I can assure you that we will do our best to solve each and every issue. Thanks.


  • Terrible product and it took three months to arrive

    • Laguna Niguel, CA,
    • Jul 24, 2018
    • Verified Reviewer

    I finally received the microblading tattoo pen I ordered after three months of inquiries and told it was on the way. The ink barely comes out. Nothing like what was advertised. Terrible product, $40 wasted. Not even worth trying to return after the length of time I waited to even receive the product.

    Bottom Line: No, I would not recommend this to a friend

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    • Jul 31, 2018

      Company Response from Focallure, LLC

      Hello,

      I am from customer happiness team. I see you have left a negative review about Focallure. Our company value is to put customer satisfaction as a top priority, and we are committed to our customers. I would be thankful if you can please share your order number so I can look into the matter. Thanks.


  • 1 out 1 people found this review helpful

    Dreadful experience

    • London, England,
    • Jul 22, 2018
    • Verified Reviewer

    I bought a product from this company. It took ages to arrive. IT doesn’t work. I’m been waiting for the company to contact me back. All I want is a refund or a product that works. I would not recommend using this company.

    Bottom Line: No, I would not recommend this to a friend

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    • Jul 31, 2018

      Company Response from Focallure, LLC

      Hello,

      We're extremely sorry that you had to face such difficulties. We may not be able to change the past but if you give us a chance, we will completely make it up to you. Our customer happiness officer will contact you to know more about the issue you faced, and I can assure you that we will do our best to solve each and every issue. Thanks.


  • Awful customer service

    • Houston, TX,
    • Jul 21, 2018
    • Verified Reviewer

    I ordered an eyebrow pencil at the beginning of May. We are now in the second week of July, and I still do not have my product. They told me my item was out of stock but failed to contact me and tell me. I tried canceling my order four times and they keep telling me it’s on the way. I will NEVER order from them nor will I recommend them to anyone. My entire experience has been awful. Terrible customer service. I even filed a complaint with PayPal to try and get my money back and then all of a sudden it was shipped at the beginning of July, but I still do not have my product.

    Bottom Line: No, I would not recommend this to a friend

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    • Jul 31, 2018

      Company Response from Focallure, LLC

      Hello,

      I am from customer happiness team. I see you have left a negative review about Focallure. Our company value is to put customer satisfaction as a top priority, and we are committed to our customers. I would be thankful if you can please share your order number so I can look into the matter.Thanks.


  • Absolute sham

    • California,
    • Jul 20, 2018
    • Verified Reviewer

    After waiting for two months and paying a really high price I got a brow pen that is totally dry and useless. This is shameful. Sham galore. Don’t waste your money.

    Bottom Line: No, I would not recommend this to a friend

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    • Jul 31, 2018

      Company Response from Focallure, LLC

      Hello,

      I am from customer happiness team. I see you have left a negative review about Focallure. Our company value is to put customer satisfaction as a top priority and we are committed to our customers. I would be thankful if you can please share your order number so I can look into the matter. Thanks.


  • 1 out 1 people found this review helpful

    Avoid like the plague!

    • London, England,
    • Jul 15, 2018
    • Verified Reviewer

    I ordered the microblade tattoo eyebrow pen. It eventually arrived after two months and three chasing emails asking where it was. When it did arrive, the pen was bone dry so is less than useless and they are refusing to give me a refund. Do NOT shop with them.

    Bottom Line: No, I would not recommend this to a friend

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    • Jul 31, 2018

      Company Response from Focallure, LLC

      Hello,

      We're extremely sorry that you had to face such difficulties. We may not be able to change the past but if you give us a chance, we will completely make it up to you. Our customer happiness officer will contact you to know more about the issue you faced, and I can assure you that we will do our best to solve each and every issue. Thanks.


  • 1 out 1 people found this review helpful

    Scam alert!

    • Singapore,
    • Jul 12, 2018
    • Verified Reviewer

    I bought the brow product that was heavily advertised. It has been two months, and I have not received the order. At first, my order was still traceable but with no change in the product shipping status which was "in process." I kept getting the same reply from their customer service "we are experiencing high demand and hope to ship your product ASAP," but even after I demanded a refund, the reply was the same. They didn’t even acknowledge my request for a cancellation and refund. After a while, my order number could not even be found! Outrageous!

    Shut down Focallure! It’s a scam!

    Bottom Line: No, I would not recommend this to a friend

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    • Jul 18, 2018

      Company Response from Focallure, LLC

      Dear Mei,

      I am from customer happiness team. I see you have left a negative review about Focallure. Our company value is to put customer satisfaction as a top priority and we are committed to our customers. I would be thankful if you can please share your order number so I can look into the matter. Thanks.


  • 1 out 2 people found this review helpful

    Poor customer service

    • Texas,
    • Jul 11, 2018
    • Verified Reviewer

    I ordered a Patented Microblading Tattoo Eyebrow Ink Pen on May 19th. As of July 6, 2018, I still had not received it. I sent emails requesting a refund and was told that the order had already been fulfilled, which was a complete lie, as they could not give me a tracking number.

    Don't waste your money.

    Bottom Line: No, I would not recommend this to a friend

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    • Jul 18, 2018

      Company Response from Focallure, LLC

      Dear Gina,

      Your order has been delivered, but we know its done with delay. We're extremely sorry that you had to face such difficulties. We may not be able to change the past but if you give us a chance, we will completely make it up to you. Our Customer Happiness Officer will contact you to know more about the issue you faced, and I can assure you that we will do our best to solve each and every issue.


Showing 166-176 of 564

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