Freedom Debt Relief Reviews

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Freedom Debt Relief

Overall Rating

4.5

658 Customer Reviews

Summary

Freedom Debt Relief is a debt relief company that helps consumers eliminate their debts through debt settlement, debt consolidation, and other debt relief solutions. They negotiate with creditors to reduce the amount of debt owed, as well as help protect consumers from creditor harassment. The company also offers financial education and counseling services to help consumers make smart decisions about their money.

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Customer Reviews

4.5 Stars out of 658 Reviews
5 Star:78% 4 Star:9% 3 Star:4% 2 Star:1% 1 Star:5%
91% Recommend This Company
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Posted on Sep 27, 2019

New customer

By Judy H., Rapid City, SD, Verified Reviewer

So far I am impressed with the service, dedication, and clarity I have gotten from this company. This was a big step for me to take and I feel it was the right decision to make. I am feeling positive and will be able to put my credit status in line as well.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Freedom Debt Relief

Oct 1, 2019

Thank you for taking the time to share your feedback, Judy. Our team is pleased to be serving you. Keep up the great work and please reach out to us anytime you have questions about your program! You can contact our Client Services team seven days a week by calling (800) 655-6303 or email support@freedomdebtrelief.com. Thank you for choosing Freedom Debt Relief!

Helpful Review? 1 Person Has Voted

Posted on Nov 1, 2019

Freedom

By Geneva T., McAlester, OK, Verified Reviewer

So far they have helped me start the program, and let me know what to be looking for, Scott is so wonderful, he helps a lot to decide if I really need to do this and how it would help me out.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Freedom Debt Relief

Nov 4, 2019

Hello, Geneva, thank you for your review! We work hard to ensure we are providing our clients with excellent service while obtaining their goal to becoming financially free. Do not hesitate to reach out to Client Services if you ever have any questions at (800) 655-6303 or email us at support@freedomdebtrelief.com. Thank you for choosing Freedom Debt Relief!

Helpful Review? 1 Person Has Voted

Posted on Nov 5, 2019

Freedom Debt Relief

By Meghan S., New Franken, WI, Verified Reviewer

I have always been happy with Freedom Debt Relief. I am extremely thankful I chose them to assist me with helping me to lower my debts. My credit score was going up for a while, but now, after being a client of Freedom Debt Relief for almost 10 months, I can now see it is beginning to go back up.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Freedom Debt Relief

Nov 5, 2019

Meghan, thank you for taking the time to write a review. We are thankful to have you as a valued client and look forward to being a part of your debt-free journey. We encourage you to keep track of your progress on your Client Dashboard at www.fdr.client.com or contact Client Services with any questions at 1-800-655-6303. Thank you for choosing Freedom Debt Relief.

Helpful Review? 1 Person Has Voted

Posted on Nov 9, 2019

Helping me out AGAIN

By David G., Pittsburgh, PA, Verified Reviewer

This was not the first time I needed help in holding a payment because something else important came up, the young man at Freedom was very caring in helping us out. We are on a fixed income and at times it gets a little tight for my family. We may be putting out a lot of cash in this situation but not having to put up with nasty creditor mail and phone calls has made it all very satisfying for us - thanks guys for helping an older guy and his family out when they need it most.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Freedom Debt Relief

Nov 11, 2019

David, we appreciate your generous feedback about our company! We're very pleased to know we've been able to assist you whenever you've needed it. Do not hesitate to reach out to Client Services if you ever have any questions at (800) 655-6303 or email us at support@freedomdebtrelief.com. Thank you for choosing Freedom Debt Relief!

Helpful Review? 1 Person Has Voted

Posted on Nov 11, 2019

Excellence

By Richard T., Florida, Verified Reviewer

Freedom Debt Relief has put my life more towards a normal life. It saved me from declaring bankruptcy. Now I can focus on a real serious problem - which is my health. I have had a constant problem with my health for a very long time. Been hospitalized too many times - live in chronic pain - on six prescriptions - and have lived by myself for many years.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Freedom Debt Relief

Nov 12, 2019

Richard, we're happy to be a part of your journey to getting back on track with your debt and health. Our team will be here for you every step of the way, and we will continue to provide you with that excellent professional service throughout your program. We encourage you to keep track of your progress on your Client Dashboard at www.fdr.client.com or contact Client Services with any questions at 1-800-655-6303. Thank you for choosing Freedom Debt Relief.

Helpful Review? 1 Person Has Voted

Posted on Dec 16, 2019

Freedom

By Martina T., Long Beach, CA, Verified Reviewer

Such relief to know that I can finally have freedom from my debt. I was drowning in high interest and felt there was no way out.

After just one week of being on the program, I felt so relieved.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Freedom Debt Relief

Dec 17, 2019

Hello, Martina! Thank you for taking the time to leave us a review! We work very hard to ensure our clients can receive not only debt relief but also stress relief, as we want the program to feel easy for everyone. Do not hesitate to reach out to Client Services if you ever have any questions at (800) 655-6303 or email us at support@freedomdebtrelief.com. Thank you for choosing Freedom Debt Relief!

Helpful Review? 1 Person Has Voted

Posted on Dec 18, 2019

Professional

By Charles F., Michigan, Verified Reviewer

Ryan was very professional and walked me through the signup procedure, costs, timeline and legal protection afforded with the plan. He was helpful, courteous, and as I said, professional.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Freedom Debt Relief

Dec 23, 2019

Charles, thank you for your feedback! It's always in our best interest to make sure we give you the best experience we can. We are thrilled Ryan did that for you. If you have any questions or concerns, please don't hesitate to contact Client Services. They can be reached at 1-800-655-6303 or via email at Support@freedomdebtrelief.com. Thank you for allowing Freedom Debt Relief to guide you to your debt-free future.

Helpful Review? 1 Person Has Voted

Posted on Dec 20, 2019

Ask for amounts owed if I paid early on a certain date.

By Jim W., Inwood, IA, Verified Reviewer

Were completely useless. Too stupid to answer my question. Told me to look at the darn dashboard which in no way helped me!

Totally useless, incompetent people.

What good is a company that cannot answer a simple payoff question?

Bottom Line: No, I would not recommend this to a friend

Company Response from Freedom Debt Relief

Dec 23, 2019

We appreciate your feedback, Mr. Walling, and apologize for any disappointments you've experienced in our program. Our team wants to make sure your questions are answered and will have a member of our team reach out to you shortly.

Helpful Review? 1 Person Has Voted

Posted on Dec 26, 2019

Freedom Debt Relief

By Shane W., Florida, Verified Reviewer

So far very easy process, friendly staff to speak with. They followed up with my inquiries and I was able to get access to my online dashboard and do a lot of the things I needed to do myself, which made it nice.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Freedom Debt Relief

Jan 7, 2020

Welcome to Freedom Debt Relief, Shane! We are thrilled for the opportunity to serve your financial needs. Thank you for taking out the time to share your experiences thus far. Also, great job becoming familiar with your Client Dashboard. This is an excellent tool to use when monitoring your progress in our program. You can also chat with us live when logged in! Thank you for choosing Freedom Debt Relief to reach your financial goals.

Helpful Review? 1 Person Has Voted

Posted on Dec 28, 2019

Debt freedom

By Angela W., Brooklyn, NY, Verified Reviewer

I am a new member of Freedom Debt Relief, I am still in my beginning phase, so far it has been smooth the entire transition. It is also easy to keep in touch we with the team if you have questions and you can look up your progress on the dashboard any time.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Freedom Debt Relief

Jan 7, 2020

Thanks for sharing your feedback on our program, Angela! Our team is thrilled to be of service to you. Keep up the great work and please reach out to us anytime you have questions about your program! You can contact our Client Services team seven days a week by calling (800) 655-6303 or email support@freedomdebtrelief.com. Thank you for choosing Freedom Debt Relief!

Helpful Review? 1 Person Has Voted

Posted on Jan 2, 2020

Great customer service

By Jorge H., California, Verified Reviewer

I had lots of questions about my options. I spent a few days considering my options and continued to ask questions. The customer service was excellent and gave me the confidence to go forward.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Freedom Debt Relief

Jan 7, 2020

We are pleased to be of service, Jorge. Our team takes pride in offering exceptional customer service. If you have any questions, just give us a call at 800-655-6303. Our Customer Service Representatives are ready to help. Thank you for letting Freedom Debt Relief be your partner on your journey to a debt-free future.

Helpful Review? 1 Person Has Voted

Posted on Jan 13, 2020

Our experience with Freedom Debt Relief

By Norma O., Sunrise, FL, Verified Reviewer

When my husband and I were feeling as if we had nowhere to turn, we found Freedom Debt Relief information on the internet. I made the call and we were very hopeful with the information we were given, we spoke about it and we knew we needed the help before things got worse for us. We called again and were given the information they needed so we could get started. I first would like to thank the people that were helping us in every step of the way, especially Amanda Montano, she made our problem easier to deal with, she gave us a feeling that she cared, also everyone after that they took the time to walk us through the whole application. We are on our way to getting back on our feet. Again we would like to thank all of the staff in Freedom Debt Relief for all the help.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Freedom Debt Relief

Jan 14, 2020

Thank you for taking the time to share your feedback, Norma. Our team is so pleased to hear you received an excellent service experience and we are looking forward to your success in our program. We are here for your support and ready to help. If you have any questions or concerns along the way, we can be reached at 1-800-655-6303. Thank you for choosing Freedom Debt Relief.

Helpful Review? 1 Person Has Voted

Posted on Jan 15, 2020

Shortfall in bank account

By Thomas E., Tarpon Springs, FL, Verified Reviewer

I survive on Social Security. I receive a large check, but have a mortgage and am involved with Freedom Debt resolving my debt aquired during my divorce a few years ago. They have negotiated a number of settlements. By mistake, I paid a bill which was going to make my bank account short by less than $5 at the end of the month and I had no way of getting an extra $5 on short notice as my only income is the SS check. I called and talked with an agent, Jeremy, and requested that my month's deposit be reduced by $5 so there would be no overdraft. He was able to do that for me. I know this sounds like a small thing, but if you can avoid overdrafts your life is much simpler. Thank you Jeremy.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Freedom Debt Relief

Jan 23, 2020

Thomas, we appreciate your feedback regarding our services! We understand that there are difficult times, and we try our very best to be as flexible with our clients as possible. If there is ever anything that you are concerned about please feel free to call Client Services at (800) 655-6303. Thank you for trusting us to be your partners towards a debt-free future.

Helpful Review? 1 Person Has Voted

Posted on Jan 31, 2020

The FDR program is the best.

By Shelly H., Brooklyn, NY, Verified Reviewer

I was very happy when my friend told me about this FDR program. I never thought they had such good programs like this to really help people out of they financially difficult. I was so happy to call to get things going for me. You guys are doing a fantastic job and I was happy to know you guys are trustworthy too and have good intentions. I’m happy to introduce any one of my friends or my relatives to this program at any time.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Freedom Debt Relief

Feb 2, 2020

Greetings, Shelly! We couldn't be any happier than to see another satisfied client! Did you know we offer incentives for client referrals? For more information, please contact Client Services at (800) 655-6303 or at support@freedomdebtrelief.com. Thank you for allowing Freedom Debt Relief the opportunity to serve your financial needs!

Helpful Review? 1 Person Has Voted

Posted on Jan 31, 2020

Awesome

By Raul B., Naples, FL, Verified Reviewer

That's all I can say...The best company who takes a personal interest in customers' needs. Today my wife and I feel less stressful knowing Freedom Debt Relief is taking care of our finances.

Thank you.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Freedom Debt Relief

Feb 2, 2020

We value your feedback, Raul, and would like to thank you! We aim to give our clients a lifetime experience with us, as we know how hard this journey can be. If you ever have questions or concerns, please lean on our team of professionals. You can call them at (800) 655-6303 or email us at support@freedomdebtrelief.com. Thank you for allowing Freedom Debt Relief to guide you to your debt-free future.

Helpful Review? 1 Person Has Voted

Posted on Feb 10, 2020

Needed help/advice

By Lee C., Las Vegas, NV, Verified Reviewer

Sometimes when it rains it pours. I just carry a bigger umbrella. When you speak your truth in a situation and when you speak to the "correct" person, it oftentimes helps get results that one needs in a sticky situation which mine is/was. I contacted Ms. Betsy at Freedom Debt Relief, she has been my Guardian Angel throughout my ordeal since day one. I couldn't be happier and or blessed by her expert tutelage.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Freedom Debt Relief

Feb 16, 2020

Thank you so much for your amazing feedback, Lee! Our team of professionals loves providing our clients with constant support throughout this process. As we continue down the road of success, please remember you can track your program process online through your Client Dashboard at www.fdrclient.com. Thank you for allowing Freedom Debt Relief to guide you to your debt-free future.

Helpful Review? 1 Person Has Voted

Posted on Feb 14, 2020

I believe this program is a good one

By Koladi K., California, Verified Reviewer

Ann Ko coordinated my application.

She was patient, considerate, and caring and took the time to explain various aspects of the program and I believe that this program is a good one.

My program becomes effective on this 28th - will find out how the implementation goes.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Freedom Debt Relief

Feb 16, 2020

Welcome to the program, Koladi! Thank you so much for your awesome feedback concerning our agents. We love providing our clients with excellent service while helping them obtain their goal of becoming debt-free. If you ever have any questions, please reach out to us at (800) 655-6303 or jump on your Client Dashboard at www.fdrclient.com. Thank you for choosing Freedom Debt Relief!

Helpful Review? 1 Person Has Voted

Posted on Feb 16, 2020

Helpful

By Thomas R., Kissimmee, FL, Verified Reviewer

Right from the beginning, the people that I talked to were very straight forward and helpful in explaining and answering all the questions that I could think of at that time. Since the first time I had contact with anyone I still get the same honest and helpful answers. I am still a little nervous but at the same time, I am really grateful for all the help they give me.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Freedom Debt Relief

Feb 17, 2020

Thomas, thank you for your amazing review. We pride ourselves in giving our clients as much information as we guide them through this process. Feel free to check your progress on your Client Dashboard at www.fdr.client.com, or contact Client Services at 1-800-655-6303. Thank you for choosing Freedom Debt Relief.

Helpful Review? 1 Person Has Voted

Posted on Feb 25, 2020

Can finally see the forest through the trees!

By Patricia C., Dallas, TX, Verified Reviewer

I have been struggling for years to reduce my debt, to no avail. I have had a lot of medical expenses and a "so-called friend" scam me out of a lot of money, putting me in a precarious financial situation.

I had the opportunity to contact Freedom Debt Relief to address my concerns. I qualified for their program and am just getting started on reducing my debt in a 3-4 year time period. I realize that my credit score will take a hit during this process, however, the end result of being debt-free is worth it. Once I am debt-free, my score should get a huge boost.

The people at Freedom Debt Relief along with their affiliates are fantastic to work with.

So far my experience has been a great one!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Freedom Debt Relief

Mar 1, 2020

Welcome to the program, Patricia! We are so happy you decided to let us assist you in the financial future of your desires. We are excited to see you through this journey. Feel free to lean on us and to reach out to Client Services if you ever have any questions. You can call us at (800) 655-6303 or email us at support@freedomdebtrelief.com. Thank you for choosing Freedom Debt Relief to meet your financial needs!

Helpful Review? 1 Person Has Voted

Posted on Feb 26, 2020

Great job as always

By Moe H., Sterling, VA, Verified Reviewer

Thank you for all that you do...and I did recommend you already and my friend is a customer with you. Hopefully, I will be done soon and be free again and can enjoy my life again after all this, thank you again.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Freedom Debt Relief

Mar 1, 2020

Moe, it is our great pleasure to assist you with becoming debt-free. As you stick to your monthly commitment, you'll be one step closer to the future you desire! Did you know we offer incentives for client referrals? For more information, please contact Client Services at (800) 655-6303 or at support@freedomdebtrelief.com. Thank you for being a valued client of Freedom Debt Relief!

Helpful Review? 1 Person Has Voted

Posted on Feb 28, 2020

CAN'T WAIT

By Kelly B., Nebraska, Verified Reviewer

I know you people are going to help me so much. It's going to be such a relief to get this weight off my shoulders and I will know with your help I'm going to see the end, thank you so much. You're an amazing company that helps a lot of people and we all appreciate it.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Freedom Debt Relief

Mar 1, 2020

Thank you so much for your thoughtful feedback, Kelly! We are glad we could give you some relief during this time. We know you will enjoy the results provided by the program. You can check on your program progress online at the Client Dashboard at www.fdrclient.com. Thank you for choosing Freedom Debt Relief!

Helpful Review? 1 Person Has Voted

Posted on Feb 29, 2020

Debt help

By Sharon H., Edgewater, FL, Verified Reviewer

They were very helpful in setting us a plan we could afford and in a short period of time we will be debt-free. They were very good to explain how it worked and answered all our questions. The stress relief was a lifesaver and they are there whenever you need answers to questions you have.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Freedom Debt Relief

Mar 1, 2020

Sharon, thank you for your kind review. We are so glad we could be of assistance to you in becoming debt-free. We can't wait to get you started! If you ever have any questions, please reach out to us at (800) 655-6303 or jump on your Client Dashboard at www.fdrclient.com. Thank you for choosing Freedom Debt Relief to meet your financial needs!

Helpful Review? 1 Person Has Voted

Posted on Mar 3, 2020

One time payment

By Rebecca M., Elk City, OK, Verified Reviewer

The person I talked to was very knowledgeable and able to process my payment with no issues. Took only minutes to complete process. She gave me the date the withdrawal would take place and verified all my information.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Freedom Debt Relief

Mar 6, 2020

Hi Rebecca! Thank you for taking the time to leave us a review. We are happy to hear you are satisfied with the service you have received. Our clients are our top priority, so ensuring that you feel appreciated and respected is the main goal. Remember, if you ever have any questions or concerns, feel free to reach out to us at 1 (800) 655-6303. Thank you for choosing Freedom Debt Relief!

Helpful Review? 1 Person Has Voted

Posted on Mar 3, 2020

I was helped very well!

By Teri C., Texas, Verified Reviewer

I spoke to a gentleman and he was very equipped to do what I asked of him! I asked him to add money to my account and he put me on hold for a very short time. When he came back he told me it was all taken care of and told me the full amount that would be taken out of my account from now on!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Freedom Debt Relief

Mar 6, 2020

Hi Teri! We love to hear about another satisfied client! We take pride in providing the best service possible! Remember, you can follow along with your program progress through your Client Dashboard at www.fdrclient.com. Thank you for being the best part of Freedom Debt Relief!

Helpful Review? 1 Person Has Voted

Posted on Mar 21, 2020

Questionable

By Erika B., California, Verified Reviewer

At first they were really helpful. They said the website would have everything I needed and they would upload any documents I would need there so I could download them if I needed. Like tax 1099C or any settlement notices they received. Nope, that never happed. Getting my 1099C from them was like pulling teeth on a crocodile. Telling me they would go to my address, how could the creditors sent to my address when you at the beginning asked me to change my address to your address in Arizona?

Let's talk about fees, wow, these guys are expensive, I understand they are negotiating my card balances down but 21% and then $3 or $5 or $10.00 fees for every payment made, EFT fees, every phone call made.

Then they change their website and you no longer can see each settlement payment by monthly transaction and the date it will pay and how much.

Customer service will not help, they just beat around the bush.

I paid a lump sum to graduate early, they are the ones that told me the actual dollar figure to send in to pay everything off, that was on 9/15/2019. Usually when you have enough money to pay a settlement they will pay it off. Oh, not this time, oh, they stated oh, the rules have changed, we will not pay your 4 accounts until the 5th account is fully negotiated with the company. Strange when just a month prior they just paid an account because there was enough money in the account to do so, but when it was on my terms, they refused. They just wanted all of those monthly EFT fees to add up. But they finally did. No, I am waiting on one account that on my credit report that reads charged off as bad debt profit and loss write off and they refuse to give me answers on what they are going to do next, the account is no longer reporting there is no new collection on my account so the company did not transfer the debt, it says charged off as bad debt profit and loss write-off.

Bottom Line: No, I would not recommend this to a friend

Company Response from Freedom Debt Relief

Mar 25, 2020

Thank you for voicing your concerns to us, Erika. We are sorry you aren't satisfied with how your program was handle. We would like the opportunity to address your concerns and better your experience. One of our team members will be reaching out shortly. Thank you for choosing Freedom Debt Relief.

Helpful Review? 1 Person Has Voted

Posted on Mar 24, 2020

Great program

By Phillip L., Roanoke, VA, Verified Reviewer

I should have let you help me from the jump-in stead of letting the rip-off credit card companies beat up and wreck my finances.

FDR has been a lifesaver and I would highly recommend this to anyone who is in financial dire straights with one or more credit cards.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Freedom Debt Relief

Mar 25, 2020

Hi Phillip! No worries, we are here to step in and assist you now. We can't wait to help you reach all your goals. Please feel free to lean on us and to reach out to Client Services if you ever have any questions. You can call us at (800) 655-6303 or email us at support@freedomdebtrelief.com. Thank you for being a valued client of Freedom Debt Relief!

Helpful Review? 1 Person Has Voted

Posted on Mar 31, 2020

Getting out of debt

By Marian B., Philadelphia, PA, Verified Reviewer

I had the pleasure of speaking to Seth and he was so nice. He took the time to explain everything to me and answered all the questions I had. I'm very anxious and happy to have to joined the company and I can’t wait to be out of debt.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Freedom Debt Relief

Apr 1, 2020

Marian, welcome to the program! We are excited to start this journey to a debt-free future with you. As you continue, remember you can lean on us whenever you have any questions or concerns at (800) 655-6303 or at support@freedomdebtrelief.com. Thank you for choosing Freedom Debt Relief!

Helpful Review? 1 Person Has Voted
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