Freedom Debt Relief Reviews

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Freedom Debt Relief

Overall Rating

4.5

658 Customer Reviews

Summary

Freedom Debt Relief is a debt relief company that helps consumers eliminate their debts through debt settlement, debt consolidation, and other debt relief solutions. They negotiate with creditors to reduce the amount of debt owed, as well as help protect consumers from creditor harassment. The company also offers financial education and counseling services to help consumers make smart decisions about their money.

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Customer Reviews

4.5 Stars out of 658 Reviews
5 Star:78% 4 Star:9% 3 Star:4% 2 Star:1% 1 Star:5%
91% Recommend This Company
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Posted on Aug 27, 2019

Date change

By Judith R., Minnesota, Verified Reviewer

Because the deposit of my paycheck and the automatic withdrawal of my monthly fee would result in my having an overdraft, I requested that my fee date be moved out one day. The representative I spoke with was very helpful and said it would not be a problem to change the date; which saved me from an overdraft.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Freedom Debt Relief

Aug 28, 2019

Thank you so much for your feedback, Judith! Our team is thrilled to know we could help you from overdrafts. We will be here for you every step of the way, and we will continue to provide you with that excellent professional service throughout your program. You can also check your progress on your Client Dashboard at www.fdr.client.com, or contact Client Services at 1-800-655-6303. Thank you for choosing Freedom Debt Relief.

Posted on Aug 30, 2019

Question: How program affects Credit Rating

By Milisande M., Lake Elsinore, CA, Verified Reviewer

Agent helped me understand how to use program agreements with creditors to inform potential lenders about present financial condition. The agent sent me copies of signed agreements with creditors. Modified loans should not be recorded as total "charge-offs." This is not logical in my opinion. I have not used the info yet but am pleased to have some method that will help me obtain usable transportation.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Freedom Debt Relief

Sep 9, 2019

Thank you for sharing your feedback, Millsande. Our team is thrilled to hear of your experience with our agent and we are dedicated to serving you. If you have any questions, just give us a call at 800-655-6303. Our Customer Service Representatives are ready to help. Thank you for letting Freedom Debt Relief be your partner on your journey to a debt-free future.

Posted on Sep 21, 2019

Have patience

By Carolyn W., Frederick, MD, Verified Reviewer

Have only been a member for 6 weeks. I haven't seen any results yet, but I can say that FDR has a wealth of information on their website as well as the information packet they sent to me. That helped a lot. The scariest part for me is the waiting. I know this is all a part of the process, I just don't like not being able to pay my bills and seeing my credit score go down. I also realize that through FDR, my debt will be paid and we will no longer have this debt to worry about. Thank you FDR!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Freedom Debt Relief

Sep 24, 2019

Thank you for sharing your feedback, Carolyn. We understand it can be challenging to wait for negotiations to begin, but we are here to support you at every step of your debt-free journey, so please feel free to contact our Client Services team any time you have questions! Give them a call at 1-800-655-6303 or reach them by email at support@freedomdebtrelief.com. Thank you for choosing Freedom Debt Relief!

Posted on Sep 21, 2019

Very helpful

By Vickie H., Texas, Verified Reviewer

I spoke to Alena. I explained my distress about court papers, mediation calls and emails concerning my Discover account. Do I go forward with the court mediation process or can FDR get this account settled? What do I do? She told me that account had been assigned to a negotiator that day and she entered all of my concerns into the system. Alena also gave me info about the Plus loan program and transferred me to Cody for more information. Alena was very helpful and caring.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Freedom Debt Relief

Sep 24, 2019

Thank you for sharing your feedback about our advocate, Vickie. We are here to support you at every step of your debt-free journey, so please feel free to contact our Client Services team any time you have questions! Give them a call at 1-800-655-6303 or reach them by email at support@freedomdebtrelief.com. Thank you for choosing Freedom Debt Relief!

Posted on Sep 27, 2019

Drowning in debt

By Matthew N., Pittsburgh, PA, Verified Reviewer

It has been a great experience and looking forward to working with the program. Everyone has been very helpful and courteous. Looking to help with my financial issues and helping me improve my finances.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Freedom Debt Relief

Oct 1, 2019

Thank you for sharing your feedback, Matthew. Our team is dedicated to making sure you have a successful experience. If you have any questions, just give us a call at 800-655-6303. Our Customer Service Representatives are ready to help. Thank you for letting Freedom Debt Relief be your partner on your journey to a debt-free future.

Posted on Sep 30, 2019

From a new user

By Richard S., Las Vegas, NV, Verified Reviewer

Initially, I had a hard time accepting the fact that I needed some kind of help to save me from myself. I could put aside a certain amount every month, and do the same thing FDR offers, except I couldn’t. As in other areas of my life, I need to turn to experts. I must say that Irene, my counselor, has been exceptional in helping me deal with my personal issues toward acceptance that I needed help. I am making my first deposit soon, and I continue to believe in the freedom I will soon feel when I am debt-free. I will know DEBT RELIEF FREEDOM.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Freedom Debt Relief

Oct 1, 2019

This is great to hear, Richard. Freedom Debt Relief has your best interest in mind and we will continue to provide world-class customer service. Our company's business model is based on care, for both our clients and employees. We are looking forward to seeing you debt-free! Please reach out to our Client Services department if you have any questions or comments regarding your account at 1 (800) 655-6303 or you can log into your Client Dashboard at www.fdrclient.com. Thank you for choosing Freedom Debt Relief!

Posted on Oct 2, 2019

Great

By Brenda O., Plant City, FL, Verified Reviewer

I haven't been on here very long but so far it has been very good. The people are so nice and they treat me with respect. I'm looking forward to being debt-free and hope that everything works the way it is planned. I think everyone's so much for all the help that they have given me so far.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Freedom Debt Relief

Oct 3, 2019

Thank you for sharing your experience, Brenda. Our team is thrilled to be working with you. If you have any questions, just give us a call at 800-655-6303. Our Customer Service Representatives are ready to help. Thank you for letting Freedom Debt Relief be your partner on your journey to a debt-free future.

Posted on Oct 8, 2019

Great job Freedom Debt Relief

By Lisa C., Adrian, MI, Verified Reviewer

I just started the FDR program and they have done a great job so far. I was so stressed every month trying to figure out how to pay my credit cards and with all the interest the amount was going down. I'm am so relieved knowing that I will be debt-free in 32 months. I was scared at first but I'm so glad that I started the program.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Freedom Debt Relief

Oct 10, 2019

Thank you for your feedback, Lisa. We are thrilled to hear that you have found us helpful. It's great knowing we could relieve some of the stress for you. We encourage you to keep track of your progress on your Client Dashboard at www.fdr.client.com or contact Client Services with any questions at 1-800-655-6303. Thank you for choosing Freedom Debt Relief.

Posted on Oct 10, 2019

Courteous

By Elisabeth E., Joplin, MO, Verified Reviewer

It's been my experience with the company that not only are they courteous but also professional and helpful. I was skeptical at first but they helped calm my fears and I'm getting things paid off now.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Freedom Debt Relief

Oct 10, 2019

Thank you for your five-star review, Elisabeth. We're happy to hear we were able to calm your fears. If you have any questions or concerns, please don't hesitate to contact Client Services. They can be reached at 1-800-655-6303 or via email at Support@freedomdebtrelief.com. Thank you for choosing Freedom Debt Relief.

Posted on Oct 10, 2019

Debt Relief

By Iona P., Savannah, TN, Verified Reviewer

So far, so good. I am still feeling very guilty about not fulfilling my obligation to pay these debts. But I will try to stay the course and do as I have been told. I look forward my first settlement.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Freedom Debt Relief

Oct 11, 2019

Iona, we value your feedback. We're pleased you choose Freedom Debt Relief a part of your journey to becoming debt-free. If you have any questions or concerns, please don't hesitate to contact Client Services. They can be reached at 1-800-655-6303 or via email at Support@freedomdebtrelief.com.

Posted on Oct 12, 2019

Did not do what asked, one payment to be made on October 7th, then took another payment, now I'm overdrawn

By Barbara M., Stevensville, MD, Verified Reviewer

Read above, took 2 payments, now I'm overdrawn. One payment on the 7th, you took a payment on the 4th too. The people answering should listen, now I am overdrawn. Help, help. I cannot come up with more!

Bottom Line: No, I would not recommend this to a friend

Company Response from Freedom Debt Relief

Oct 15, 2019

Barbara, we take your concern seriously. Our team apologizes for any disappointments you've experienced in our program. We will have a team member reach out to you shortly to discuss your drafts. Thank you for bringing this to our attention.

Posted on Oct 13, 2019

Very happy with the people

By Deborah J., Fredericksburg, VA, Verified Reviewer

Everyone at Freedom Debt Relief has been very nice and knowledgeable. Looking forward to keeping our relationship good.

This is all I can say.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Freedom Debt Relief

Oct 15, 2019

Deborah, we appreciate your kind words. We have a great team of knowledgeable Client Representatives to assist you on your journey to becoming debt-free. You can also keep track of your progress on your Client Dashboard at www.fdr.client.com or contact Client Services with any questions at 1-800-655-6303. Thank you for choosing Freedom Debt Relief.

Posted on Oct 14, 2019

New to program

By Cynthia D., Miami, FL, Verified Reviewer

The setting up and welcoming to the program was excellent. Now I am in the process of depositing into my account to have monies for when the settlements start happening.

I went down from $1400.00 a month to $630 a month for my monthly debt payments, what a relief. Can't wait until the accounts start to settle and I have no debt. I was told up to 48 months.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Freedom Debt Relief

Oct 15, 2019

Cynthia, we value your review. We're pleased to hear your welcoming into the program was excellent, and we can help you with your monthly payments. Our team encourages you to keep track of your progress on your Client Dashboard at www.fdr.client.com or contact Client Services with any questions at 1-800-655-6303. Thank you for choosing Freedom Debt Relief.

Posted on Oct 15, 2019

Good customer service and a pretty some setup.

By Wayne R., Florida, Verified Reviewer

So far everything is going as planned. My first payment just came out with no problems so far. Customer service is great and is there to answer any questions you may have. I am new to this and everything is good so far.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Freedom Debt Relief

Oct 15, 2019

Thank you for leaving a five-star review, Wayne. We're happy your first payment just came out with no problems. It's great you find Client Serves helpful and also encourage you to keep track of your progress on your Client Dashboard at www.fdr.client.com or contact Client Services with any questions at 1-800-655-6303. Thank you for choosing Freedom Debt Relief.

Posted on Oct 15, 2019

Such a relief!

By Kathy C., Wachapreague, VA, Verified Reviewer

We are responsible and resourceful but we have had several life-changing events such as losing a child, moving three times in two and a half years, huge losses on the sale of our home, job losses and several other circumstances that have brought us to a debt load that we have been unable to escape. I have been rolling this debt into zero percent offers for several years, but can't seem to get on top of it and options have run out.

We have been talking about doing a program like this, but have been afraid of what would happen if we got involved with a company that was not reputable and it did not happen to relieve us.

Since this is still in the initial phase currently, I am a bit nervous as to what will happen in the next few months of this as we become in default of our payments, but I overall feel a huge sense of relief after years of juggling this debt. We are confident in this company's ability to negotiate and give us a much-needed relief and a positive outcome.

We are pleased to have been recommended to your company by a friend who is in the final months and who is so happy about her experience. I trust that will be our experience also. Thank you!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Freedom Debt Relief

Oct 24, 2019

Our team is pleased to read your review, Kathy. It's only natural to be nervous in the beginning, and we have a great team that's by your side. The Client Dashboard is a great tool to keep track of your progress you can log in at www.fdr.client.com or contact Client Services with any questions at 1-800-655-6303. Thank you for choosing Freedom Debt Relief.

Posted on Oct 17, 2019

The peace of it all

By Sheila M., Wisconsin, Verified Reviewer

I know it's important to stay on top of our life virtues and sometimes it may get a little tough, especially starting off. Getting started sometimes things financially don't work out always right when you don't have anyone or feel like no one is there to help, but they are guiding you to the freedom you are looking for. Freedom Debt Relief, they're really there for me to supply and help. I hope this has helped someone, it surely has helped me.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Freedom Debt Relief

Oct 24, 2019

Our team is delighted to hear that you value the efforts we have put toward gaining your financial freedom back, Shella. We will continue to be here for you every step of the way. If you have any questions or concerns, please don't hesitate to contact Client Services. They can be reached at 1-800-655-6303 or via email at Support@freedomdebtrelief.com. Thank you for allowing Freedom Debt Relief to guide you to your debt-free future.

Posted on Oct 18, 2019

Too early to tell

By John D. E., Geneva, IN, Verified Reviewer

Well, there's not much to write about right now, oh, not that I am displeased, it's just that it's too early to write a review because there's nothing that's happened yet. I've not been receiving any phone calls or nothing like that so I guess it's good on my end so far. I am happy that you guys are taking your time to help me with my debt.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Freedom Debt Relief

Oct 24, 2019

We're excited to resolve your debt and help you achieve your financial goals, John. We encourage you to keep track of your progress on your Client Dashboard at www.fdr.client.com or contact Client Services with any questions at 1-800-655-6303. Thank you for choosing Freedom Debt Relief.

Posted on Oct 17, 2019

Many thanks!

By Angela S., Phoenix, AZ, Verified Reviewer

I contacted Freedom to gain insight as to how to tackle APR debts that have followed me around for the past 15 years. Thanks to Freedom, I no longer have to worry! I pay a low monthly rate to a settlement account that will be utilized to pay off my debts once my creditors agree to settle at a more reasonable rate. Edward has been helping me along the way and I couldn’t be happier about my decision to work with Freedom. I highly recommend!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Freedom Debt Relief

Oct 24, 2019

Angela, our team is grateful you would highly recommend us. Keep up the great work you are dong to becoming debt-free. If you have any questions or concerns, please don't hesitate to contact Client Services. They can be reached at 1-800-655-6303 or via email at Support@freedomdebtrelief.com. Thank you for allowing Freedom Debt Relief to guide you to your debt-free future.

Posted on Oct 24, 2019

Excellent decision

By Julio S., Miami, FL, Verified Reviewer

I feel so great now, FDR is taking care of my credit card debts! It is the best decision I have ever made to solve my financial situation. They have excellent customer service, steps are simple and clearly explained, very very satisfied with this company. I highly recommend FDR to anybody facing difficulties to get rid of debts.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Freedom Debt Relief

Oct 28, 2019

Hello Julio, we are excited to hear how satisfied you are with our program! We strive to help you create a better financial future for yourself with becoming debt-free and are pleased to assist with any questions along the way. Please reach out to our client services department or visit your client dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for being a valued client of Freedom Debt Relief!

Posted on Oct 24, 2019

Robin was terrific!

By Donna C., Texas, Verified Reviewer

When I first call for information and to see how the program worked, Robin was the expert I talked with. She was terrific. Extremely knowledgeable, kind, courteous, answered all my questions with complete, thorough information and discussed the various parts of the program in detail. After thinking about it a few days, called her back and enrolled in the program. She helped me every step of the way and she and I really communicated well. She understood my doubts and concerns and answered each with kindness and courtesy. She made the program very easy to understand and I enrolled. Hopefully this will assist me with my bills on a monthly basis. She was wonderful and deserves praise and a nice, hefty raise!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Freedom Debt Relief

Oct 28, 2019

Hello Donna, I am glad to hear Robin was able to meet all of your needs and help you get your journey to financial freedom started. We truly care about our clients and we work hard to build a relationship with them so they can be as comfortable as possible while in the program. We will ensure Robin receives recognition for the amazing job she has provided to you. Please reach out to our client services department at (800) 655-6303 or support@freedomdebtrelief.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

Posted on Oct 28, 2019

FDR Review

By Barbara S., Stephens City, VA, Verified Reviewer

I have had little experience so far with this program. I have just recently joined but to date, FDR has been very helpful in getting things set up. The FDR personnel have been extremely helpful and courteous. I am looking forward to resolving my debt situation.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Freedom Debt Relief

Oct 28, 2019

Welcome into the program, Barbara! We are pleased to be able to assist you with your financial goal of becoming debt-free. As we continue down the road of success, please remember you can track your program process online through your Client Dashboard at www.fdrclient.com or reach out to Client Services at 800-655-6303 or support@freedomdebtrelief.com. Thank you for choosing Freedom Debt Relief!

Posted on Nov 5, 2019

Great customer service

By Melissa A., Hope Mills, NC, Verified Reviewer

I appreciate someone is keeping my financial issues silent and is concentrating on them. She has been kind and understanding that we just happened to get over our heads. Overall she was a nice person.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Freedom Debt Relief

Nov 6, 2019

We appreciate your generous feedback about our company, Melissa! We truly care about our clients and we work hard to build a relationship with them so they can be as comfortable as possible while in the program. Feel free to lean on us and to reach out to Client Services if you ever have any questions. You can call us at (800) 655-6303 or email us at support@freedomdebtrelief.com. Thank you for choosing Freedom Debt Relief!

Posted on Nov 6, 2019

Process understanding

By Nancy C., Texas, Verified Reviewer

I just started the program, but so far I'm so happy. It looks very promising for my financial problems.

Thanks to Adam Collins my agent, he's so nice and he talks on the way that I can understand the process.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Freedom Debt Relief

Nov 7, 2019

Hello, Nacy! Thank you for your amazing feedback. We welcome you into our program and look forward to being able to assist you with your financial goals. We are glad to hear your experience so far has been satisfying. Feel free to reach out to Client Services if you ever need any assistance via phone or email at (800) 655-6303 or at support@freedomdebtrelief.com. Thank you for choosing Freedom Debt Relief!

Posted on Nov 7, 2019

Misled by dashboard every step

By Jillian S., Arizona, Verified Reviewer

Never, ever do this program. They claim the program will take this long. They claim they will save you money but in the end, you pay the same amount and possibly more due to their fees. I am still doing Freedom Debt Relief. I watch had my dashboard closely so I would know when I would finally be able to stop paying into the dedicated dashboard. My remaining balance gets to 1 more and I call to confirm the payoff. They tell me I have 6 more months and the dashboard is off. I ask why haven't you taken it down, if it is wrong you are scamming people. They just say I will look into it. I asked to speak to a higher-up, they stated give us 72 hours and someone will contact you. Nope, nothing, and my dashboard still says 1 deposit remaining. It makes it hard to trust a company that can't even write code correctly. I need to get these structured settlements paid off so I never ever have to deal with these people again.

Bottom Line: No, I would not recommend this to a friend

Company Response from Freedom Debt Relief

Nov 8, 2019

Thank you for leaving your feedback, Jillian. We understand your frustrations and will have a member of our team reach out to you to explain the Dashboard in more detail to ease your concerns. Thank you for allowing Freedom Debt Relief to guide you to your debt-free future.

Posted on Nov 12, 2019

WOW!

By William T., Virginia, Verified Reviewer

When I was at my wit's end about settling the debts that I so irresponsibly accumulated, filing for bankruptcy seemed like an option that I didn't want to take but could've cowardly gone that route, I ran across an advertisement focusing on Debt Relief programs. I impulsively chose Freedom Debt Relief because the word FREEDOM said so much about what I needed at that stage of the game. Now, this could have been just a way of pulling folks in but it turned out to be one of the better decisions I have ever made. Just when I thought my situation was out of my reach it actually was but Freedom Debt Relief stepped up and did exactly what they said they would do as far as helping ease my mind and get my debts under controlled and paid off. I'm still on the path to being debt-free and I feel confident that Freedom Debt Relief was and still is the answer to what used to be my problem. Thanks guys.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Freedom Debt Relief

Nov 14, 2019

William, this is such an awesome story and we really appreciate your feedback about your experience thus far. Our goal is to make our program as easy and understandable as possible for our clients as we understand finances can be a very touchy subject. We are more than confident you will be satisfied with the results you'll get in the program and look forward to your continued success. If you ever need anything please feel free to contact us at 1 (800) 655-6303.

Posted on Nov 9, 2019

I just got started and so far everyone has been very friendly and helpful.

By Janice S., Detroit, MI, Verified Reviewer

It was a hard decision to make, but I feel like I had to do something. So far everyone has been very kind and understanding. I know the next several months will not be easy as I know creditors will be calling and I very worried about that, but at the same time, I feel Like FDR has prepared me for that. I hope going forward things will get easier.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Freedom Debt Relief

Nov 9, 2019

Janice, thank you for sharing your thoughts so far about the program. Our goal is to make sure clients feel welcome and confident when speaking to us as we know this can be a sensitive subject. We applaud each client when taking their first step to becoming debt-free as we know it takes a lot to be able to make that decision. We're excited for you to start this new journey and we wish you nothing but great success throughout your debt relief program! If you ever need anything please feel free to contact us at 1 (800) 655-6303.

Posted on Nov 9, 2019

So helpful

By Jamie S., Tuscaloosa, AL, Verified Reviewer

Everyone has been so kind and helpful! I really appreciate the wonderful and caring staff so much! I’m looking forward to a better and brighter future. Thanks so much for all that you do!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Freedom Debt Relief

Nov 9, 2019

Jamie, thank you for your review. We work hard to build a relationship with them so they can be as comfortable as possible while in the program. We are happy to be your debt settlement company and are excited to see you complete the program successfully!

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