Genucel

This Genucel product does not work as advertised. I used it for two months and I don't see any difference under my eyes or my skin. I believe it is a big scam because after your initial order they put you in an auto ship program and there is no way to cancel except to call them directly or emailing them. Seems fishy that you can order through the website but you cannot cancel your future shipments the same way. I have e-mailed them and hoping the cancelation process will go smoothly.

Bottom Line: No, I would not recommend this to a friend

I received the introductory package three weeks ago as a gift. After a day and a half of using it my left cheek and eye swelled up and both eyes began itching. We contacted the company and after three requests for a return authorization we finally got an email response. The real kicker however is this: for the privilege of getting swollen eyes and itching we are being charged a 9% restocking fee and have to pay for the return postage. BEWARE.

Bottom Line: No, I would not recommend this to a friend

This is the message you receive when emailing to cancel your shipments: "Recipient domain does not exist." Do not buy this product because when you attempt to email them, your email is rejected.

Bottom Line: No, I would not recommend this to a friend

I used Genucel "for bags and puffiness" for one day. I applied it twice yesterday only underneath my eyes. Last evening my upper eyelids began to itch and this morning my upper eyelids are so swollen I can't even see my eyelashes.

My husband is horrified and took a photo of my eyes. I hope the swelling goes down soon as tomorrow is Thanksgiving and everyone's appetite will be ruined.

Bottom Line: No, I would not recommend this to a friend

My husband purchased this as a Christmas gift. The product is OK, but I found something that works better. He emailed their customer service (per their communication in the sales slip) to cancel the order, but they sent it anyway. When contacted, they claimed that the email was invalid and that they would not take the product back.

Bottom Line: No, I would not recommend this to a friend

I received my first supply of Genucel on a Friday, used it that night, twice on Saturday and on Sunday morning. By Sunday evening my entire eye area was red and irritated and so I did not use Genucel that night. Monday morning I awoke looking like a prizefighter after a long match. I saw my dermatologist and he put me on steroid medication and hydrocortisone.

The sad thing was that I decided to try Genucel to improve the look of my eyes for my son's upcoming wedding, now I'm just hoping that my face looks normal by next weekend! There are no warnings to try Genucel in a small inconspicuous area of your face (temple, maybe?) before you apply it to your entire eye area and realize that you are highly allergic to one or more of its "plant extracts". I called and told the rep what had happened, and returned everything but still had to pay for shipping- just happy to get rid of it!

Please be cautious. I have never had a reaction to any eye cream before, and I've tried a lot at every price point.

Bottom Line: No, I would not recommend this to a friend

The products that were sent to me had absolutely no affect as claimed. There were no signs of correcting the puffiness, and I used it for over one month and they kept charging my credit card. I finally canceled the order. They are using all the money that poor people fell for on advertising more and more.

It's a shame that even Shawn Hannity endorses this product and claims he uses it, now I have even less respect for him and what he advertises on his shows. Unfortunately I, like all these other people that have given this product a poor rating, will have less respect for any products or claims, just another money making gimmick!

Bottom Line: No, I would not recommend this to a friend

I have been using the introductory package which includes eye cream, neck cream, under eye puffiness cream, upper lid cream, face cream, and the initial oil to be rubbed in before starting. I have found the following:

1. This regimen is time-consuming.

2. It does positively nothing. I have used them for a month.

When I ordered, I was told to get my return and charge credited, I needed to return in two months, however, the insert with the packaging says four months.

Also, the containers are so small that you need a magnifying glass to read what each one is for, and I can usually read without glasses.

Big disappointment. And I just hope they don't give me a problem when I return the rest.

Bottom Line: No, I would not recommend this to a friend

I purchased this product because it came highly recommended and it did work a bit, although the regimen is ridiculous. My complaint lies in the subscription program. I'm sure I didn't see this anywhere when I ordered the product, and if I did, I would NOT have signed on to a subscription - I never opt for these things. I called and canceled the program and found out that the products I received (that I don't even use) are non-refundable. Even though the product is ok, it's expensive, and I likely wouldn't have purchased it again because of the expense. However, it's this kind of sneaky BS (forcing people into a non-refundable subscription program) that will stop me from recommending it to anyone. In fact, I will now tell everyone I know NOT to order it.

Bottom Line: No, I would not recommend this to a friend

I ordered the product once and was considering doing it again when suddenly they took money out of my bank account. They would not give me my money back and said it was part of a subscription.

Bottom Line: No, I would not recommend this to a friend

I purchased a package online and wasn't aware that you are automatically put onto an auto renew status. I received an update from my credit card that a purchase was just made so I called in immediately as I did not want to make another purchase at the time and told them I'd like to cancel the auto renew and be reimbursed for the order that was just placed on auto renew. I was informed that the order was already sent even though I was just charged not an hour before and they could not refund what they charged me. I'm now out $200. Terrible customer service for someone who supposedly guarantees their product. Unbelievable! I would not recommend a company with scams like this to anybody!

Bottom Line: No, I would not recommend this to a friend