HelloFresh

HelloFresh

Overall Rating

2.6

140 Customer Reviews

Summary

HelloFresh’s meal delivery service lets you choose from 20+ recipes per week and then receive a box of premeasured ingredients to prepare them.

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Customer Reviews

2.6 Stars out of 140 Reviews
5 Star:28% 4 Star:11% 3 Star:4% 2 Star:4% 1 Star:51%
40% Recommend This Company
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Posted on May 14, 2019

Overpriced and bad policy about cancellation

By Dario C., Switzerland, Verified Reviewer

I tried HalloFresh and was called to see if I wanted to give it another go when receiving a discount of $20 on the next 2 boxes. I told them that I don't need it but thought okay, give it another try, then 3 - 4 days before the delivery, I changed my mind and wanted to cancel. But was told that I am forced to still get the box that is on the order because I didn't cancel 1 week prior on Wednesday night.

I am angry that I now need to accept the order and pay for it, when I have no interest in having it, simply because their policy forces me to do so and their customer service refused to cancel it for the upcoming delivery.

Won't be ordering from them again, that's for sure.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 2 People Have Voted

Posted on May 5, 2017

Good idea, but hard to deliver

By Brad Playfair, New York, NY, Verified Reviewer

I wanted HelloFresh to be a way to get me to cook more, save money and eat healthier. I often eat fast food as a means of convenience. I don't have much time to cook. I thought HelloFresh would make this easier, however, it's actually difficult to time it right so you're home for the delivery, and if you don't use it all, the food goes bad.

This isn't necessarily a knock against HelloFresh, I just think I learned that for me, the issue of eating and cooking wasn't going to the store it was my time in general. HelloFresh couldn't help that.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 2 People Have Voted

Posted on May 27, 2017

Meh

By Stacey Alan, New York, NY, Verified Reviewer

I finally convinced myself to try this a couple of times due to the constant subway advertising. The outcome: it was fine overall.

Pros: The convenience was nice, and the portions were solid.

Cons: The freshness. I'm a vegetarian, so I can't speak for the meat courses, but I found the veggies weren't incredibly fresh, which is kind of disappointing/ironic given the name.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 3 People Have Voted

Posted on Apr 13, 2018

Leaves a bit to be desired

By Lauren Krebs, Rhode Island, Verified Reviewer

The first delivery was great, but the second had smashed recipe cards and dead plant matter in one of the bags, and in the third delivery the portion of chicken came in a punctured bag. I really do enjoy the service, but so far the quality isn't living up to the cost.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Apr 13, 2018

HelloFresh, loved it, but

By Sheryl McAlearney, Sandwich, IL, Verified Reviewer

I have really enjoyed learning how to cook and try new foods from HelloFresh these last 2 and 1/2 years. However, the last few months, the variety of meals has remained almost the same from week to week. The amount of calories in the servings has gone up. I’m curious as to what’s going on with HelloFresh. So, I’m pausing for a while and will check back in later. Because I really loved the service.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Jun 11, 2018

Not enough vegetables

By Jamie M., Chicago, IL, Verified Reviewer

Not a large enough variety of vegetables, always sending tomatoes, arugula, potatoes, and zucchini. Way too much pasta. Zero nutritional value in pasta. No way to let HelloFresh know what items you don’t want to receive. No option for allergies or dietary restrictions.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 3 People Have Voted

Posted on Sep 18, 2018

Two reasons I won't be ordering again

By Amy H., Georgia, Verified Reviewer

I finally decided to try HelloFresh after seeing a Groupon. The food arrived well-packaged but portions were super small, even for me and my husband, and we are fit/average size 45-ish adults. The printed instructions were well done (good marketing) and attractive. The chicken smelled funky, so I used my own one recipe. Plus it was one breast split in half, so not enough anyway.

My biggest "beef" is discovering that the fine print somewhere must have committed me to a weekly delivery when I placed my first order. I had no idea until an email tells me my box will be here Monday. The worst part is the meals they sent, we cannot eat. Gluten in every single one. Sooo, that's going to waste.

I canceled online once I knew I needed to.

So for these two reasons, I will not be using this meal delivery service again.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 3 People Have Voted

Posted on Apr 12, 2018

HelloFresh is what we needed

By Laura, Nevada, Verified Reviewer

As a busy family of all adults, meal planning and prep sometimes goes out the window when everyone is tired and overworked and not feeling all that creative. With HelloFresh I find we waste less food with no un-eaten leftovers, the servings are perfect sizes, and the meals are healthy and good. My time spent at the grocery store is also much less now. Prep time is minimal, and there is a fair variety to choose from. I would like to see the ability to combine vegan and regular options more easily within the same week though.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Apr 12, 2018

Great!

By Megan Erk, Belle Fourche, SD, Verified Reviewer

HelloFresh is a great food delivery service! They have enough options that you should always be able to pick something that you like. The food tastes great and is easy to prepare. The only con with their business is that you can't pick a delivery date.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Apr 12, 2018

Great taste, but few choices

By Claire Delahorne, Chicago, IL, Verified Reviewer

Firstly, the quality of the service and the food you receive with HelloFresh is fantastic. Only once have I made a meal I thought was only so-so, and I've cooked dozens of meals from HelloFresh. The box always arrives on time, the ingredients are always fresh, and the meals are never too complicated.

That being said, I wish there was more variety in the types of meals they offered. Obviously, they are somewhat limited due to the logistics of the service, but they seem to have about 20 recipes that just get rotated around. In some cases this is nice, because the dish is great (like with the Mu Shu Pork Tacos - I could eat these every day), but in most cases, you start to get sick of seeing the same meal over and over. There also tend to be the same side dishes over and over - either green beans or sweet potatoes with EVERYTHING!

All in all, I really enjoy HelloFresh, and the repetition is worth the ease of having the food delivered to your door and someone else coming up with what to cook. I would highly recommend this service to anyone with a time crunch who enjoys cooking.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Apr 12, 2018

Usually very good meals

By Phil Shafer, Apex, NC, Verified Reviewer

We have enjoyed having HelloFresh meals. Most of the time they are both tasty and filling. Occasionally, we are still hungry when we are done. We have two suggestions:

1. Please include more carbohydrates in your meals. They help fill you up. We aren’t trying to diet, and “healthy” doesn’t have to mean low calorie.

2. Use good quality meats, in portions that are ample enough. Sometimes we have found the meat that was provided was a very small amount (like 4-5 oz after cooking), and one time the steak provided was quite tough because it was a cut of meat inappropriate for the recipe (it was with a steak Diane recipe, which requires a nice cut like rib eye to be included). If the recipe requires more expensive cuts of meat, charge more rather than using a cheaper cut that makes the meal un-enjoyable.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted
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