Read 135 HelloFresh Customer Reviews and Complaints (Page 12)

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Average Customer Rating: 2.7
Rating Snapshot:
5 star: 40 4 star: 16 3 star: 6 2 star: 6 1 star:  67
Bottom Line: 41% would recommend it to a friend
Showing 122-132 of 135
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  • Good idea, but hard to deliver

    I wanted HelloFresh to be a way to get me to cook more, save money and eat healthier. I often eat fast food as a means of convenience. I don't have much time to cook. I thought HelloFresh would make this easier, however, it's actually difficult to time it right so you're home for the delivery, and if you don't use it all, the food goes bad.

    This isn't necessarily a knock against HelloFresh, I just think I learned that for me, the issue of eating and cooking wasn't going to the store it was my time in general. HelloFresh couldn't help that.

    Bottom Line: No, I would not recommend this to a friend


  • So far, good experience

    Some of the reviews scare me, but so far we have had our tenth meal and have no problems. The meals have been really delicious, with fresh veggies and other items arriving well packaged with a cooling pack. Billing so far has been accurate, but we have to remember to "pause" deliveries that we don't want. We will keep using them, and if we run into problems, then we will have to discontinue. I hope not because we love the meals.

    Bottom Line: Yes, I would recommend this to a friend


  • Easy to make, great taste

    My husband has been cooking for many years (I don't cook) and HelloFresh has helped him discover new recipes and different ways to cook things.

    I order three times a week, and it has been great! The portions are perfect, and the instructions are easy to follow. We love the different options, and I would highly recommend it.

    Bottom Line: Yes, I would recommend this to a friend


  • Unethical marketing

    • By Thomas,
    • Greenwich, CT,
    • Apr 11, 2017
    • Verified Reviewer

    I decided to try my first box of HelloFresh after receiving a discount code in the mail. I canceled two days after ordering the first box and specifically chose my last delivery date to be the same date as my first delivery date, as I just wanted to TRY the service first before committing to more meals.

    However, after two weeks, they charged my credit card again (on a 2-week old deactivated account) for the full price and delivered a second box to me. When I called customer service, they said it was my mistake and that I was the one who specified I wanted a delivery of the second time. I don't know what to say to these questionable business practices. Highly unethical.

    Bottom Line: No, I would not recommend this to a friend


  • They charge and send food even though you don't order it

    • By Gina Spiller,
    • California,
    • Mar 6, 2017
    • Verified Reviewer

    They offer a discount to try the service, but this is just a way to get your credit card info.

    I responded after the delivery that I did not care for the service and did not want to re-order.

    Three weeks later, my card is charged, and a box of food shows up. When I call they said, "oh, you just suspended the service for three weeks." I told them that I never did, and they said that I did.

    The box of food is going in the trash.

    Don't fall for this; you will be charged for food you did not order.

    Bottom Line: No, I would not recommend this to a friend


  • First and last time

    I started HelloFresh for the first time this past week, but never again.

    The box came and left out the main ingredients, such as the meat (chicken), etc. I opened the first box and there wasn't meat in it. All of the boxes had everything but the actual meat. This doesn't even deserve a star because I wasted money on this company and never got my money back.

    I would NEVER recommend HelloFresh to anyone.

    Bottom Line: No, I would not recommend this to a friend


  • Good, as long as it was delivered to our house

    • By Jocelyn,
    • Arnold, MD,
    • Feb 6, 2017
    • Verified Reviewer

    We had a good beginning with Hello Fresh. However, when the delivery service changed, things started going downhill. Sometimes ingredients would be missing, and we'd have to go to the grocery store to buy them. Another time, they delivered the package to our downstairs' neighbors. By the time we got it, there were tons of ants crawling all over the rotten food.

    I called to let them know that it had been delivered to the wrong address, but they insisted that it had been delivered in front of a "red door." I told them I didn't have a red door. When this happened more than once, we decided to cancel our service. It wasn't worth the hassle.

    Bottom Line: No, I would not recommend this to a friend


  • Horrible food and service.

    • By Vanessa,
    • Ohio,
    • Nov 5, 2016
    • Verified Reviewer

    It's not even worth 1 star! I signed up for a FREE box. Wasn't suppose to be charged anything, at all -- I called to verify. We got our first (free) box and it was HORRIBLE. The veggies were wilted and rotting, the recipe was gross, and wouldn't feed three people let alone a fourth person.

    Then, later I look at my bank account to realize they DID charge my account and I called them right away. They told me there was nothing they could do because the box was in route and it was after the time to stop it. They told me if I was to refuse the shipment they would then send me my money back. My husband called, spoke with the manager and they told him they would give him $15 back via our bank account and that was it. Which, still to this day, 5 days later, have yet to see a penny back.

    The box came by UPS, and we sent it back like we were told to do. I called them the following day to inform them I didn't receive the box and wanted my refund like I was told, and they told me they wouldn't give a refund what so ever. I fought with them, went to 2 different managers and they gave me a credit on my HelloFresh account. Which, I informed them SEVERAL times I will not and won't order a thing from them again. They refused any sort of refund other than the credit. Then one manager said she would take the credit back since I didn't want it and deactivate my account.

    All I want is MY money back in MY account! I am not asking for anything extra, or anything, just my money that I work my butt off for.

    They are thieves. They can take your money, even after you do as you're told they won't return the money they took out of your account, without permission.

    They said they are providing fresh food, which they are NOT. They are not there to help you or to make the customer happy. Be careful wasting your money on them. Your better off going to one of the other companies.

    Bottom Line: No, I would not recommend this to a friend


  • Duped & Very Disappointed

    I received a coupon for HelloFresh and thought that I would give it a try. We prepared the meals according to the provided recipes and the food was okay. I tried this for 2 weeks and found that it just wasn't working out with my families schedules. I went on their website to postpone and just decided to cancel altogether.

    Today, I received a box again after canceling. I discovered this when going through my bank statement and saw a new charge for $129. I immediately went online and cancelled again. I also sent 3 emails via their website to cancel. They never replied. I called and talked to a service rep and manager. Neither was willing to refund the charge stating that they only saw the 2nd cancellation which of course, allowed them to ship and charge me again. How frustrating and convenient.

    When I asked if I could talk to someone that could help me, the manager said they'll tell me the same thing. I asked him to please have the manager call me anyway. We'll see if that happens. I asked for someone in their Corporate Headquarters and Joe the manager said they have no direct lines. Roadblocks at every turn.

    I seriously believe they know what they're doing. Way to force your product and take money from the customer. Extremely disappointed. Any good business would have simply apologized and refunded the money regardless. The public should have this information before proceeding with a company who will tell you that you're wrong, you didn't cancel and won't refund your money. By the way, Joe did say that my account is cancelled now (after the delivery and charge), his manager will call me (we'll see) and have a good day. Wonderful! We'll see if I get another order and charge. Stay tuned...

    Bottom Line: No, I would not recommend this to a friend


  • Definitely recommend it

    • By Lula,
    • London,
    • Sep 19, 2016
    • Verified Reviewer

    I tried 3 different boxes and simply loved them! The recipes are very creative, easy to understand and follow, the products are very fresh and - most importantly - the final dishes are really delicious. When I had an enquiry and called their customer service, they also made a great impression: they responded promptly, they were understanding, very nice and really made me feel like a valued customer.

    Bottom Line: Yes, I would recommend this to a friend


  • Extremely disappointed

    • By Joann Doyle,
    • Providence, RI,
    • Jul 31, 2016
    • Verified Reviewer

    I have canceled after only 3 weeks. Food not cold enough upon arrival and it comes in a cardboard box, not a cooler container like Omaha steals. The veggies soft, almost spoiled, herbs dark and slimy and meats and poultry lacking afresh scent. And they have the nerve to call themselves Hello Fresh. Hello NOT fresh is more likely.

    Bottom Line: No, I would not recommend this to a friend


Showing 122-132 of 135

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