David
Tucson, AZMember since June 2017

Reviews (1)


    • Jun 4, 2017
    • Verified Reviewer

    HelloFresh

    Poor customer service resolution

    Overall Experience:

    We started HelloFresh from a friend's coupon, and we really enjoyed the meals. I even had most of my office sign up on my recommendation.

    We started to pause shipments, yet they were still delivered. When we would discover the box on the patio, the food was spoiled. I found out the same had happened to my partner's shipments. HelloFresh told us they had no record and they would not reimburse or send out a new shipment. We then canceled the company, and then shipments started again a few months later. When we called, we got the same response: "we have NO record of you canceling."

    I would NEVER use this company and will make sure people understand what it is!

    Bottom Line: No, I would not recommend this to a friend

    11 people found it helpful

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