HiSmile Reviews

  This company has claimed this profile, is getting alerted on any new customer reviews entering this page, and may engage in dialogue with its customers to address their matters.

Companies cannot pay money or provide goods in order to remove or alter customer reviews.
HiSmile

Overall Rating

3.5

166 Customer Reviews

Write a Review

Summary

HiSmile offers a peroxide-free alternative to at-home whitening products and promises to give you the same quality of results with less risk of sensitivity and enamel erosion. Most users liked their results, but some still experienced tooth pain and damage.

Pros

  • No peroxide ingredients (less risk of enamel problems)
  • Active ingredients show clinical evidence for whitening

Cons

  • More expensive than other brands
  • Not all users experience results
  • Still led to enamel damage for some customers

Customer Reviews

3.5 Stars out of 166 Reviews
5 Star:56% 4 Star:5% 3 Star:1% 2 Star:6% 1 Star:30%
60% Recommend This Product
Start your review of HiSmile:
Sort Reviews By
This company is actively collecting reviews from its customers. All reviews submitted are subject to moderation and approval to ensure they meet our Review Guidelines.

Posted on Oct 24, 2018

A clear difference

By Shyanne C., Verified Reviewer

I have very sensitive teeth so using Crest Whitestrips never went well for me, but after using HiSmile, I realize I never need those strips again. My teeth were clearly brighter just after two applications, and I started receiving compliments from everyone and many people asking what product I am using. I will be purchasing more syringes soon!

Bottom Line: Yes, I would recommend this to a friend

Company Response from HiSmile

Nov 19, 2018

Hey Shyanne! Thanks for leaving your review, we really appreciate your feedback. Here at HiSmile, we want all our customers to experience amazing results without any pain or sensitivity, so we are so pleased to hear you received this! Welcome to the HiSmile fam!

Helpful Review? 4 People Have Voted

Posted on Sep 24, 2019

Not worth the risk

By D M., San Diego, CA, Verified Reviewer

Just reading these reviews are scary! It’s bad for your enamel and you shouldn’t keep using or lose all of your enamel? I had some sensitivity after the 3rd use and they did not appear any whiter after the 6th use. I regret purchasing this product and I’m waiting for a reply back from them and I’ll post there response!

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 4 People Have Voted

Posted on Jan 23, 2016

My results

By Natasha Baker, Port Macquarie, NSW, Verified Reviewer

After considering at home teeth whitening for months, I finally decided to bite the bullet and ordered a kit from these guys. I have experienced sensitivity in the past with whitening products so I was worried about that at first, but I can honestly say that this product has whitened my teeth by about 3 shades after only a week. I really like the whitening pen as that is where I see the best results and it was easiest to do.

If you are also considering whitening your teeth, this is definitely the way to go! The only down side was that I found it difficult to log in to manage my subscription. Other than that I experienced no sensitivity, and really fast results. Awesome.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 3 People Have Voted

Posted on Dec 21, 2016

Best customer service

By Kylah, Melbourne, Victoria, Australia, Verified Reviewer

I'm so impressed with the customer service I have received from HiSmile and the product itself has worked a treat!

I'll definitely be buying more.

Bottom Line: Yes, I would recommend this to a friend

Company Response from HiSmile

Jan 12, 2017

Hi Kylah,

So glad you enjoyed our Customer Care, I will pass it onto the team, they will be thrilled to hear that. We love all our HiSmilers and providing you guys with the best service is all that we want to achieve.

Happy you loved the product, happy HiSmilin'

Helpful Review? 3 People Have Voted

Posted on Jan 9, 2017

Love my new smile

By Eilish Duggan, Invercargill, New Zealand, Verified Reviewer

I've always been afraid to smile due to yellow staining on my teeth and thought there's nothing to lose, may as well give HiSmile a go.

I bought my HiSmile kit with an easy process online and speedy delivery! After I had completed my six days of teeth whitening with the LED light and mouth guard, I went from a "5" to a "3" on the guide that came with the kit.

I am no longer afraid to smile and show off my pearly whites. I highly recommend it, and have already told everyone I know!

Bottom Line: Yes, I would recommend this to a friend

Company Response from HiSmile

Jan 16, 2017

Hi Eilish,

Wow! Very excited to hear you have achieved a 3 on the shade scale.

We do appreciate all of your positive feedback. If there is anything we can assist you with for future orders please don't hesitate to contact us.

Happy HiSmiling honey.

Helpful Review? 3 People Have Voted

Posted on Jan 17, 2017

Amazing results!

By Alyssa, Port Pirie, South Australia, Verified Reviewer

I got my HiSmile as a Christmas present, and it is by far the best gift I've received!

I didn't think it would work as quickly as it has. I started at a shade 6-7 and had gone to a shade 4-5 just after the 6th day! It's such a noticeable difference, and it feels great to smile bright, knowing my teeth aren't as yellowed anymore.

Bottom Line: Yes, I would recommend this to a friend

Company Response from HiSmile

Jan 17, 2017

Hey Alyssa,

Thanks for sharing your outcome! Glad to hear you are loving your new smile :)

Don't forget to share your results to Instagram to receive your free teeth whitening pen!

Happy HiSmiling.

Helpful Review? 3 People Have Voted

Posted on Jan 17, 2017

I'm in love with HiSmile kit!

By Megan, Isle of Portland, United Kingdom, Verified Reviewer

I bought the HiSmile kit and absolutely fell in love!

After seeing lots of pictures online of celebs using it, I didn't know if it was going to be as good as they made out, but I was delightfully surprised! It worked after one try and not only whitened my teeth, but my made whole oral hygiene feel amazing. I have got to say I'm addicted. The gel lasts a reasonable time, unlike what I thought so, and it isn't too expensive.

I would definitely recommend HiSmile!

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 3 People Have Voted

Posted on Jan 19, 2017

HiSmile teeth whitening kit

By Luca Rego, Adelaide, Australia, Verified Reviewer

I decided to give HiSmile a go, as I had read a lot of great reviews on the product (see the website for testimonials). I love this product as it's a safe, affordable, ethical, easy-to-use alternative way (what can be) harmful bleaching of the teeth. I will definitely continue to use this product, as so far the results have been great!

Bottom Line: Yes, I would recommend this to a friend

Company Response from HiSmile

Jan 22, 2017

Hi Luca,

Glad to hear your recent experience with HiSmile!

Don't forget to share those amazing results on Instagram and email us at info@hismileteeth.com to claim your free teeth whitening pen.

Happy HiSmiling.

Helpful Review? 3 People Have Voted

Posted on Feb 7, 2018

Didn’t work as intended but superb costumer service

By João Manuel de sousa Portocarrero Canavarro, Portugal, Verified Reviewer

I was really excited to try the HiSmile whitening kit. When it came through the mail (rather fast,) I loved the packaging and attention to detail in everything. The instructions were clear, and I followed every step.

Unfortunately, in the end, the whitening wasn’t as expected. I submitted for the 30-day money back guarantee and the care taken was just spot on. They told me what I needed to send, and voi lá! They sent me the full refund for the kit. (I sent my before and after pictures of the teeth and the used kit.)

I loved the company branding and customer care. I will definitely recommend. They definitely have faith and believe their product works even though it might not work on everyone! But for that, there’s a solution!

Bottom Line: Yes, I would recommend this to a friend

Company Response from HiSmile

Feb 10, 2018

Hi João,

Thank you for your review and feedback on your experience with HiSmile! I am glad to hear that we have been able to deliver to you so quickly.

I completely understand how disappointing it can be to not see the results you were hoping for. We know that every customer's results may vary depending on several factors, and for that reason, we introduced the money back guarantee policy.

We think the steps to processing our money back guarantee are simple and effective. I am glad we have been able to handle this for you so quickly, and make this experience a little more positive for you, even though you didn’t see your desired results.

Thank you again for choosing HiSmile and leaving this review.

Helpful Review? 3 People Have Voted

Posted on Mar 21, 2018

It’s as good as it looks!

By Alicia Cutting, Calgary, Alberta, Canada, Verified Reviewer

Overall, amazing experience with the HiSmile! I love the promotions they have. I was skeptical of spending money on another teeth whitening kit, but it was convincing after you check out the reviews and Instagram page. As soon as you order it, their service team is great for helping you track it, and they get it mailed out quick. The product itself was awesome. Only 10 minutes a day for 6 days and you get a whiter smile. I liked how it didn’t leave your teeth all sensitive after too. It actually left a good taste (not that I ate it, but it is in your mouth). The whitening pen is great too. Quick touch ups to maintain it.

Now I am going to try the toothpaste. Loving this though. Highly recommend.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 3 People Have Voted

Posted on Apr 7, 2018

Brilliant customer service!

By Mary, England, United Kingdom, Verified Reviewer

What excellent customer service done by Erin! I commend her for being helpful, efficient, reliable and focused on customer needs. I didn’t get the result that I’ve wanted, but HiSmile is true to their promise about giving your money back if you are not satisfied (of course you have to comply with the requirements needed and provide a proof to qualify). I was amazed at how fast they got my case sorted, and it won’t be possible without the help of Erin. So, thanks a lot to her. Maybe it didn’t work for me this time, but I will definitely keep an eye on their new products in the future.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 3 People Have Voted
Showing 56-66 of 166

Our Promise to You

In order to safeguard you and ensure helpfulness and relevance, our compliance team manually assess every customer review before it goes live.

We have a zero-tolerance policy for fake reviews, and companies cannot control or alter any reviews at any time.