João Manuel de sousa Portocarrero Canavarro
PortugalMember since February 2018

Reviews (1)


    • Feb 7, 2018
    • Verified Reviewer

    HiSmile

    Didn’t work as intended but superb costumer service

    Overall Experience:

    I was really excited to try the HiSmile whitening kit. When it came through the mail (rather fast,) I loved the packaging and attention to detail in everything. The instructions were clear, and I followed every step.

    Unfortunately, in the end, the whitening wasn’t as expected. I submitted for the 30-day money back guarantee and the care taken was just spot on. They told me what I needed to send, and voi lá! They sent me the full refund for the kit. (I sent my before and after pictures of the teeth and the used kit.)

    I loved the company branding and customer care. I will definitely recommend. They definitely have faith and believe their product works even though it might not work on everyone! But for that, there’s a solution!

    Bottom Line: Yes, I would recommend this to a friend

    3 people found it helpful

    Link to this Review
    • Feb 10, 2018

      Company Response from HiSmile

      Hi João,

      Thank you for your review and feedback on your experience with HiSmile! I am glad to hear that we have been able to deliver to you so quickly.

      I completely understand how disappointing it can be to not see the results you were hoping for. We know that every customer's results may vary depending on several factors, and for that reason, we introduced the money back guarantee policy.

      We think the steps to processing our money back guarantee are simple and effective. I am glad we have been able to handle this for you so quickly, and make this experience a little more positive for you, even though you didn’t see your desired results.

      Thank you again for choosing HiSmile and leaving this review.


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