HiSmile Reviews

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HiSmile

Overall Rating

3.5

166 Customer Reviews

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Summary

HiSmile offers a peroxide-free alternative to at-home whitening products and promises to give you the same quality of results with less risk of sensitivity and enamel erosion. Most users liked their results, but some still experienced tooth pain and damage.

Pros

  • No peroxide ingredients (less risk of enamel problems)
  • Active ingredients show clinical evidence for whitening

Cons

  • More expensive than other brands
  • Not all users experience results
  • Still led to enamel damage for some customers

Customer Reviews

3.5 Stars out of 166 Reviews
5 Star:56% 4 Star:5% 3 Star:1% 2 Star:6% 1 Star:30%
60% Recommend This Product
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Posted on Apr 5, 2018

Waste of time and money

By Lilly, Verified Reviewer

The only way I could contact them was via email, and after a couple of emails trying to return my products and get a refund, they just couldn’t be bothered anymore and stopped replying to my emails. All I want is my money back and I don’t want anything to do with their products. It makes sense for a company like this to provide a contact number. It must be that they have so many complaints that they thought it a safer option to just provide an email. I definitely would not recommend their products as it is a waste of your time and money.

Bottom Line: No, I would not recommend this to a friend

Company Response from HiSmile

Apr 5, 2018

Hi Lilly,

Thank you for your review.

As I mentioned in my reply below to your comment, we are having trouble identifying your review with any names in our system. I really would like to hear from you in regards to this review and your inquiry.

Please contact us at help@hismileteeth.com and reference this review in your email subject, so we can assist you as soon as possible, you can also include "att: Jenny," and I will personally get back to you on this.

Look forward to hearing from you!

Helpful Review? 11 People Have Voted

Posted on Mar 21, 2018

It’s as good as it looks!

By Alicia Cutting, Calgary, Alberta, Canada, Verified Reviewer

Overall, amazing experience with the HiSmile! I love the promotions they have. I was skeptical of spending money on another teeth whitening kit, but it was convincing after you check out the reviews and Instagram page. As soon as you order it, their service team is great for helping you track it, and they get it mailed out quick. The product itself was awesome. Only 10 minutes a day for 6 days and you get a whiter smile. I liked how it didn’t leave your teeth all sensitive after too. It actually left a good taste (not that I ate it, but it is in your mouth). The whitening pen is great too. Quick touch ups to maintain it.

Now I am going to try the toothpaste. Loving this though. Highly recommend.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 3 People Have Voted

Posted on Mar 20, 2018

Attentive customer service so that everything is right above all else.

By Rogerio Lagreca Siqueira, Sao Paulo, Brazil, Verified Reviewer

I was very anxious to get my product for tooth whitening. After a long wait, because of the mail from my country, I received my HiSmile kit.

My first result was not satisfactory, but the HiSmile team is promptly assisting me to be satisfied me with the product.

Now, I am waiting for a new order to continue the process. I hope that it is right this time because I see the dedication, care, and attention of the team of HiSmile.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 2 People Have Voted

Posted on Mar 18, 2018

My experience

By Arlette Corten, Ulestraten, The Netherlands, Verified Reviewer

First of all, I thank them for the quick delivery. The user time of 10 minutes was also very good. And I was happy with the results after only six days. Great product! Recommended to all my friends.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Mar 18, 2018

Don't buy

By AC, Ireland, Verified Reviewer

It's useless. I even got two boxes of the whitening kit because I had expected it to be so good after all the amazing reviews. But it has a picture of Kylie Jenner with the high smile praising it and the thing is she has veneers, and HiSmile cannot possibly lighten veneers, so it shows that Kylie Jenner was paid to picture herself using it to scam people into buying it.

Bottom Line: No, I would not recommend this to a friend

Company Response from HiSmile

Mar 18, 2018

Hi AC,

Thank you for your review. I know it would be disappointing to not see the results you were hoping to. I would really like to hear more about how the product has been used. However, I am having trouble finding your customer information in our system. If you could email us at help@hismileteeth.com and reference this review, as I would like you to walk us through how you have been using the product and how regularly?

We do state on our website that our products are unable to whiten veneers as they only whiten natural teeth. However, our customers with veneers are still using our Teeth whitening products to ensure all their natural teeth are the same shade as their veneers.

I hope to hear from you soon so we can assist you on your whitening journey to see the results you were hoping for!

Helpful Review? 9 People Have Voted

Posted on Mar 13, 2018

Total scam, does not whiten teeth.

By Mark Hartmann, Brussels, Belgium, Verified Reviewer

I've been using 20% opalescence and poladay gels for years. I fell for the HiSmile scam mainly because of the LED light.

First of all, the three tubes of gel that come in a set are enough for six applications. So it's ridiculously expensive. It also did not whiten my teeth at all. Normally you have to put whitening gels in a tray that's a custom imprint of your teeth to prevent the gel getting on your gum. The gel is strong, and if it gets on your gum, it burns. The HiSmile mouth guard is not custom made, the gel gets all over my mouth but it doesn't burn, nor does it whiten my teeth. Other gels have to be on one's teeth overnight. Ten minutes and HiSmile have no whitening impact at all, but it's uncomfortable to suffocate from my own saliva while holding the tray. The LED light is BS.

So I would recommend everyone to save their money. On top of all, HiSmile was an idiot enough to send the tray and the gel in separate packages, so I ended up having to pay 30 euro customs on an order of 100 euro because custom fees apply by the package.

Bottom Line: No, I would not recommend this to a friend

Company Response from HiSmile

Mar 13, 2018

Hi Mark,

Thank you for your review. I understand it would be very disappointing that you have not seen the results you were hoping for!

We created a mouth tray that allows every customer the opportunity to use our Teeth Whitening Kit. Our HiSmile mouth tray is made from a flexible silicone material that allows it to fit all teeth shapes and sizes.

Some gel formulas can cause burning to your gums as well as increased sensitivity and damage to your enamel.

We pride ourselves on our gel formula, as it contains natural ingredients such a sodium bicarbonate, which removes all surface stains yet ensures that your teeth are not harmed in the process.

I would really like to hear more about how the product has been used, however, I am having trouble finding your customer information in our system. If you could email us at help@hismileteeth.com and reference this review as I would like you to walk us through how you have been using the product and how regularly?

I would also like to hear more about the delivery of your parcels that you have mentioned above. If you had purchased the gels and LED light separately, it would have been shipped this way, rather than in our Teeth Whitening Kit that includes this all in one package and would have only been shipped together.

Look forward to hearing from you soon!

Helpful Review? 11 People Have Voted

Posted on Feb 21, 2018

Amazing product

By Gokhan Tekin, Denmark, Verified Reviewer

I've now used the LED light kit for 7 days and my teeth got 5 shades whiter. It's an amazing product. I do absolutely recommend it to everyone who wants their teeth whiter. I'm so happy.

Bottom Line: Yes, I would recommend this to a friend

Company Response from HiSmile

Mar 1, 2018

Hi Gokhan,

Thank you for sharing your experience with HiSmile, we really value this kind of positivity!

If you haven't done so already, we are always looking for more of our real customers before and after results to feature on our HiSmile Results Instagram page (@hismileresults), and if you would like to send these through, please do!

Hope to hear from you soon!

Helpful Review? 4 People Have Voted

Posted on Feb 14, 2018

Amazing product!

By Shakeela Bashir, Dubai, United Arab Emirates, Verified Reviewer

I have been watching a lot of teeth whitening products and have tried few, but it was not even close to my satisfaction. I then tried the very expensive teeth whitening procedure from the dentist which gave instant whitening but was temporary.

I then came across HiSmile on Instagram and saw many positive reviews. The prices were so reasonable that it forced me to try it out. I ordered the whole gel set and saw my teeth becoming whiter in less than a week, in just 6 days! Not only did it whiten, the whiteness also consistent for about a month. I was so happy with the product that I have decided to use it on a daily basis as it is incredibly affordable, convenient to use, and takes just a few minutes to create a beautiful smile.

I highly recommend the product, which is 8 times cheaper than the dentist's expensive teeth whitening laser procedure. GREAT PRODUCT!

Bottom Line: Yes, I would recommend this to a friend

Company Response from HiSmile

Feb 18, 2018

Hi Shakeela,

Thank you so much for reaching out to us! That is so amazing to hear that you have achieved the best results, we absolutely love hearing about our customer's results!

If you haven't already done so, please email any before and after photos to our customer care team. We can possibly feature them in our HiSmile results Instagram page. (@hismileresults!)

I can see that we have already been in touch with you via email. Hope to hear more from you soon!

Helpful Review? 1 Person Has Voted

Posted on Feb 9, 2018

Excellent customer service

By Cody Chaney, Virginia, Verified Reviewer

I received my whitening kit and immediately emailed customer support when I had one gel and my light wouldn’t work properly. Support emailed back quickly with a response of a new kit in the mail in days. The new kit was great! Everything there and working properly and I am seeing results in after one use! I can’t wait to get to day 6! Thanks HiSmile!

Bottom Line: Yes, I would recommend this to a friend

Company Response from HiSmile

Feb 13, 2018

Hi Cody,

Thank you so much for this review! I'm really glad that we were able to get this fixed for you right away, as I am sure you can understand these things happen sometimes.

If you haven't done so already, we are always looking for more of our real customers before and after results to feature on our HiSmile results Instagram page (@hismileresults), and if you would like to send these through, please do!

Thank you for choosing HiSmile and hope to hear from you soon!

Helpful Review? 1 Person Has Voted

Posted on Feb 7, 2018

Didn’t work as intended but superb costumer service

By João Manuel de sousa Portocarrero Canavarro, Portugal, Verified Reviewer

I was really excited to try the HiSmile whitening kit. When it came through the mail (rather fast,) I loved the packaging and attention to detail in everything. The instructions were clear, and I followed every step.

Unfortunately, in the end, the whitening wasn’t as expected. I submitted for the 30-day money back guarantee and the care taken was just spot on. They told me what I needed to send, and voi lá! They sent me the full refund for the kit. (I sent my before and after pictures of the teeth and the used kit.)

I loved the company branding and customer care. I will definitely recommend. They definitely have faith and believe their product works even though it might not work on everyone! But for that, there’s a solution!

Bottom Line: Yes, I would recommend this to a friend

Company Response from HiSmile

Feb 10, 2018

Hi João,

Thank you for your review and feedback on your experience with HiSmile! I am glad to hear that we have been able to deliver to you so quickly.

I completely understand how disappointing it can be to not see the results you were hoping for. We know that every customer's results may vary depending on several factors, and for that reason, we introduced the money back guarantee policy.

We think the steps to processing our money back guarantee are simple and effective. I am glad we have been able to handle this for you so quickly, and make this experience a little more positive for you, even though you didn’t see your desired results.

Thank you again for choosing HiSmile and leaving this review.

Helpful Review? 3 People Have Voted

Posted on Feb 7, 2018

Best product experience this year

By Jacob Moore, Queensland, Australia, Verified Reviewer

I tend to buy a lot of things online. I like trying new, innovative products which make life easier and better. But until trying HiSmile, I had never received a product which "wow'ed" me enough to buy more. That was until I tried the HiSmile Teeth Whitening Kit. From the beautiful product placement in the elegant box to the friendshipy customer care, the team at HiSmile deliver a product superior to anything else on the market.

When I had a question about the product, I contacted the customer care team who were overwhelmingly helpful and demonstrated a high level of energy and enthusiasm for what they do. It is clear that the team at HiSmile enjoy their role, and who wouldn't while delivering a product which is as innovative as it is practical for everyday use.

Thanks HiSmile!

Bottom Line: Yes, I would recommend this to a friend

Company Response from HiSmile

Feb 10, 2018

Hi Jacob,

Thank you so much for your review!

I can see our Customer Experience Specialist Aleksija has been assisting you with all your inquiries previously, and it's great to hear this has had such a positive impact on you!

We absolutely love what we do here at HiSmile, from delivering the best at home whitening product worldwide to providing the best experience to our customers from start to finish, and hearing such positive feedback like this makes it even better.

Thank you for choosing HiSmile Jacob, and hope to hear more from you soon!

Helpful Review? 1 Person Has Voted
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