Summary
HiSmile offers a peroxide-free alternative to at-home whitening products and promises to give you the same quality of results with less risk of sensitivity and enamel erosion. Most users liked their results, but some still experienced tooth pain and damage.
Pros
Cons
Posted on Feb 3, 2018
I am so impressed with the customer service for HiSmile. My first order with them was lost by USPS, and they free of charge sent me a new item. Their responses were timely, and I am so thrilled with the product. It is a great way to get your teeth nice and white before a vacation or everyday life!
Bottom Line: Yes, I would recommend this to a friend
Company Response from HiSmile
Feb 5, 2018
Hi Robyn,
This is so great to hear, I am glad we have assisted you with your parcel. With the recent busy period over Christmas, I know that a lot of the couriers around the world were in high demand, and in this process, parcels can be lost in transit.
I can understand myself how disappointing this must be but I appreciate that you have been so understanding about this situation, and I am glad that we have already been able to send you a new parcel and that you have had such a great experience with the product.
Thank you again for choosing HiSmile and looking forward to seeing your results!
Posted on Feb 2, 2018
Just recently I found something weird in one of my gel pens, I sent them an email, and immediately they got back to me and offered another package to be sent to me. This has never happened before, and my teeth are so white thanks to HiSmile. I recommend this product to everyone!
Bottom Line: Yes, I would recommend this to a friend
Company Response from HiSmile
Feb 4, 2018
Hi Skyler,
Thank you for leaving this review!
So great to hear we were able to assist you with your product concerns about the whitening gels--absolutely a one-off as we never see problems with our whitening gels like this, but I am glad that Aleksija was able to fix this for you so quickly!
If you haven't done so already, we are always looking for more of our real customers before and after results to feature on our HiSmile results Instagram page (@hismileresults), and if you would like to send these through please do!
Thank you for choosing HiSmile and hope to hear from you soon!
Posted on Jan 31, 2018
Without a doubt the best teeth whitening experience I have ever had. I have paid €100’s on various different products that didn’t even do half of what HiSmile did in 6 days. The very affordable price of €60 is excellent, and the customer service is amazing. I cannot thank you guys at HiSmile enough, and I can assure you, readers, that this product will 100% work for you.
Bottom Line: Yes, I would recommend this to a friend
Company Response from HiSmile
Feb 4, 2018
Hi Matthew,
Thank you for your review!
It's so great to hear that you have had such a positive experience with both our products and our customer service team!
I can see you have already been speaking to our Customer Experience Specialist Brooke, and we would love to see your before and after results and possibly feature them on our HiSmile results page (@hismileresults) if this is something you are interested in.
Thank you again for your kind words and we are hoping to hear from you soon via email.
Posted on Jan 25, 2018
I ordered my package in late November and was disappointed it didn't arrive by January. After contacting HiSmile a second time on the 19th, and they promptly refunded my original shipping, gave me a new shipping code (that actually worked this time), and sent my package express with a free day and night toothpaste set. My package arrived today (25th)! I'm really looking forward to giving this product a go and will update my review with results.
Bottom Line: No, I would not recommend this to a friend
Company Response from HiSmile
Jan 28, 2018
Hi Skye,
Thank you so much for your update! We were glad to be able to get your parcel to finally reach you, and we apologize again for any delays. Please reach out to our customer experience team if you need any assistance with achieving your desired results, as we have a lot of tips and tricks we can provide you.
Can't wait to see your results!
Posted on Jan 24, 2018
I'm disappointed with this Gold Coast company.
I have purchased once a long time ago, used the whole thing, and no result at all. I just let it slide.
This time they had 30% off so I thought I would give it another go. Same result. As I followed their money back guarantee steps and rules, they were able to 100% give me my money back!
The process was fast and easy because I live in the same city as their warehouse. The customer service reps are nice too. Although I had to send the empty product back at my own cost, which is not mentioned on their website. I don't know how much people from other places like China can actually get back after their shipping fees.
Anyway, I'm not sure how well it works for other people, but for me, it failed both times. However, it's much cheaper than professional whitening, maybe give it a go too?
Bottom Line: No, I would not recommend this to a friend
Company Response from HiSmile
Jan 28, 2018
Hi Piper,
Thank you for reaching out to us!
I am sorry to hear that you did not achieve the results you were hoping to. We understand that results vary from customer to customer which is why we offer our money back guarantee. I am glad to hear you were able to utilize this to receive a refund.
I know it may seem disappointing to send the product back, however, this is stated in our terms and conditions as well as our money back guarantee "help" section. We require this so that we are able to see the product was used in full, and once we receive it in our warehouse, we process a full refund of the product costs.
As we have a warehouse in both Australia and the UK, the orders can be returned to the warehouse of origin from every country in the world. However, we find most customers like to keep their products to continue their HiSmile journey as sometimes they just require some more product to achieve their desired whitening shade.
I would like to assist you further with any questions you may have so one of our customer experience assistants has reached out to you too.
Looking forward to hearing back from you.
Posted on Jan 17, 2018
HiSmile is the worst online shopping experience I've ever had! I paid them for express shipping, and the product arrived three months later! Trying to track its location was a nightmare as their customer service is next to nothing. They put so much effort into selling you, then once you buy, you're essentially on your own.
Once the product arrived, I used it for four weeks, and go no results at all. I contacted them about it, and because I didn't strictly follow there guarantee terms (which work in their favor), I have a zero chance of getting a refund.
I would AVOID this company at all costs, unless you want to throw away money.
Bottom Line: No, I would not recommend this to a friend
Company Response from HiSmile
Jan 22, 2018
Hi Jovana,
I am sorry to hear you have not seen your desired results when using our teeth whitening kit.
We understand that every customer has different teeth, and results may vary, which is why we introduced our money back guarantee to help customers who do not see results. However, we have these steps listed on our website in both the terms and conditions and the money back guarantee help section of our website. We always recommend for customers to read these to ensure the processes go as smoothly as possible.
Our customer care team would love to follow up with you about some more specific information for your order so that we can assist you as much as possible.
If you are able to email help@hismileteeth.com and reference this review in the email, we will get back to you as soon as possible.
Looking forward to hearing from you.
Posted on Jan 10, 2018
Honestly, I've had nothing but great experiences with these guys and with the products!
I've been using the kit for the last three months now, and I couldn't be happier with my results. I've used other whitening brands, and either didn't see results or they caused sensitivity, so the fact that I've found a product that actually does what it says is an actual life changer.
I can understand that not everyone will achieve the same results I have and that everyone's teeth are different. I bought a kit for my sister-in-law for her birthday, and unfortunately, we hit a couple of hiccups!
The parcel didn't arrive in the right time frame but I received an email from HiSmile that it was returned to them because I didn't actually put my sister's house number on the order! They resent it for me the next day, and it arrived in time for her birthday.
Unfortunately, she didn't get the same good results I did, maybe because she's a heavy smoker, I don't know, but we followed the directions and sent her before and after photos through, and I received a refund. I'm going to take the money and buy more gels for myself!
Long story short, just follow the instructions, check the terms on the website (same as any company) and just contact them if you have any issues, they are so helpful!
Bottom Line: Yes, I would recommend this to a friend
Company Response from HiSmile
Jan 10, 2018
Hi Hannah,
Thank you so much for reaching out to us!
That is so amazing to hear that you have achieved the best results, we absolutely love hearing about our customer's results! If you haven't already done so, please email any before and after photos to our customer care team. We can possibly feature them on our HiSmile results Instagram page. (@hismileresults!)
I am sorry to hear that your sister was unable to see the same results as you during the initial 6 applications, we do ask that customers try to avoid consuming dark colored foods, drinks and smoking as this will, unfortunately, affect the final results. I am glad our money back guarantee had benefited in this instance for you!
If you didn't know already, we actually now offer some of our items on a discounted monthly subscription system, so you can receive 30% off every month on your gel refills (or even every 2 -3 months if that suits you better).
You can check all of this out on our subscription page on our website or email into help@hismileteeth.com. We can answer any questions you have, and don't forget to reference this review!
Look forward to hearing from you!
Posted on Jan 3, 2018
Hi. I bought this kit as I was told their products are outstanding. I have done the 6-day gel, and my teeth are no whiter to what they were. They have all these 5-star reviews on the website, and it’s a farce, as everyone has really white teeth anyway. Where are the real reviews with people that have noticeable stains actually going to white? Exactly, there are NONE to be seen. It’s a shame as I was going to actually buy the other products and use them, but I’m going to use the proper dentist kit as they know best.
Disappointed, and I want a refund.
Bottom Line: No, I would not recommend this to a friend
Company Response from HiSmile
Jan 8, 2018
Hi Shaun,
I can see we have already spoken to you via email, and happy that we could help you continue on your HiSmile journey with us!
As we understand that every customer has different teeth and results may vary, which is why we introduced our money back guarantee to help customers who do not see results.
If you have any further questions about this you can always email our customer care team at help@hismileteeth.com
Thanks again for getting back to us via email.
Posted on Jan 2, 2018
This company is a hoax. I ordered weeks ago and received an update saying my order has shipped but has not arrived. I️ clicked on the link to track my order and it says my order is getting ready. It has been under the same status for weeks now. DO NOT ORDER from the website or company.
Bottom Line: No, I would not recommend this to a friend
Company Response from HiSmile
Jan 2, 2018
Hi Yazil,
I am so sorry to hear that you have not received your parcel yet. I can see are ordering from the United States, our orders are shipped from our Australian warehouse which means the tracking link starts in the origin country. However, when the order is accepted into the destination country, the tracking number transfers over to the destination countries courier, which in your case is USPS. In these instances, the tracking link in the original email may have fewer updates once it has changed over to the destination countries tracking service.
I can see your order has been delivered in December to your designated address, and we have been in touch with you via email with the tracking information to assist you as much as possible.
One of our customer care team members just sent you a further follow up, and hope that we can locate the delivered parcel for you!
Looking forward to hearing from you.
Posted on Dec 26, 2017
So I placed an order with them on the 24th of November with the intention of it to be a Christmas gift. I was given a tracking number 10 days after I placed my order, on which it was stated that the parcel is in the courier on the 8th of December. Their “policy” is that the delivery should be between 5-8 business days.
To this day there is still no product, and now I tried to track my order and there is no order found on the website of the delivering company. So they charged me really quickly, but they were waiting 10 days to send my order. I’m still waiting for them to respond to my emails because there is no contact number that you can call.
Don’t order if you are not ready to wait to receive it around March!
Bottom Line: No, I would not recommend this to a friend
Company Response from HiSmile
Dec 26, 2017
Hi Pavel,
I am sorry to hear that you did not receive your parcel before Christmas. With our sales and peak period, there are slightly longer processing times for orders.
The shipping timeframe is still the same, once your order has been shipped, however in some instances there are customs processing delays that are not included in the shipping timeframe.
As I am sure you can understand our office and delivery couriers are not active on weekends and public holidays. We are getting back to all emails now that we are back in action after the holiday break. I can see one of our customer care team members have already contacted you with more specific order information for your parcel, we would love to assist you further when we hear back from you.
Looking forward to hearing from you.
Posted on Dec 18, 2017
I placed my order on November 26, and paid for express shipping. The confirmation email said it would be shipped on December 1. Last week I sent an email and was told it was being shipped in a day or two. It has still not been shipped! If the product exists, I hope it’s better than the company’s customer service!
Bottom Line: No, I would not recommend this to a friend
Company Response from HiSmile
Dec 18, 2017
Hi Rich,
I am really sorry to hear that you have not received your parcel yet, there are slightly longer processing times for orders and we really do value your patience.
I can see your order and I had one of our customer care team members follow you up with an email, which has some more specific information about your order to ensure this gets to you.
Thank you and looking forward to hearing from you.
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