Honestly, I've had nothing but great experiences with these guys and with the products!
I've been using the kit for the last three months now, and I couldn't be happier with my results. I've used other whitening brands, and either didn't see results or they caused sensitivity, so the fact that I've found a product that actually does what it says is an actual life changer.
I can understand that not everyone will achieve the same results I have and that everyone's teeth are different. I bought a kit for my sister-in-law for her birthday, and unfortunately, we hit a couple of hiccups!
The parcel didn't arrive in the right time frame but I received an email from HiSmile that it was returned to them because I didn't actually put my sister's house number on the order! They resent it for me the next day, and it arrived in time for her birthday.
Unfortunately, she didn't get the same good results I did, maybe because she's a heavy smoker, I don't know, but we followed the directions and sent her before and after photos through, and I received a refund. I'm going to take the money and buy more gels for myself!
Long story short, just follow the instructions, check the terms on the website (same as any company) and just contact them if you have any issues, they are so helpful!
Bottom Line: Yes, I would recommend this to a friend
Company Response from HiSmile
Hi Hannah,
Thank you so much for reaching out to us!
That is so amazing to hear that you have achieved the best results, we absolutely love hearing about our customer's results! If you haven't already done so, please email any before and after photos to our customer care team. We can possibly feature them on our HiSmile results Instagram page. (@hismileresults!)
I am sorry to hear that your sister was unable to see the same results as you during the initial 6 applications, we do ask that customers try to avoid consuming dark colored foods, drinks and smoking as this will, unfortunately, affect the final results. I am glad our money back guarantee had benefited in this instance for you!
If you didn't know already, we actually now offer some of our items on a discounted monthly subscription system, so you can receive 30% off every month on your gel refills (or even every 2 -3 months if that suits you better).
You can check all of this out on our subscription page on our website or email into help@hismileteeth.com. We can answer any questions you have, and don't forget to reference this review!
Look forward to hearing from you!