HiSmile Reviews

Their service is awful! I ordered my parcel the 21st of November and today, 15th of December, I am still without it! Seeing that the product is not arriving on time for having my teeth white for Christmas (and looks like forever???), I asked for a solution and they do not give any, only to let them know if I will want to return the product IF it arrives (and obviously, customer is liable for all returning shipping costs). It is not my responsibility! They specify on their website that the product arrives in 6-8 business days and the period is more than over, so I shouldn’t have to spend money over a product that I do not have!

Please, DO NOT waste your TIME and MONEY with this company!

Bottom Line: No, I would not recommend this to a friend

Absolutely appalling!

No answer via email and no product received when paid for express shipping. HOWEVER, you have taken my money! If I do not hear back from this company, I will be reporting to Trading Standards and my bank.

Bottom Line: No, I would not recommend this to a friend

I placed my order 13 days ago and it is still not dispatched! After numerous emails, I have asked for a refund as I fear that my item, which is a Christmas gift, will not be here on time!! I was told 7 days for a refund! This means I cannot replace the gift for another 7 days. They are quick to take your money but not give it back! I have pleaded with them in email and on Facebook and no one cares! I'm quite upset and feel like this is a scam.

Bottom Line: No, I would not recommend this to a friend

This product is absolutely AMAZING! At the start, I didn't think this product was legit and thought it was a scam, but then one of my friends let me borrow this, and I felt joy, and I immediately went home to buy myself a new one. It was pretty cool so I bought four more for my little brother.

Bottom Line: Yes, I would recommend this to a friend

They steal your money and don't have enough courage to even talk to you about their mistakes. They take advantage of innocent people that come to their site to put money in their pockets and instead they rip it from your hands and give nothing in return.

Bottom Line: No, I would not recommend this to a friend

I ordered the HiSmile during the Black Friday sale on the 26th of November and my order was not dispatched on the 30th, which was bizarre since I PAID for express shipping. And when I complained the sales associate on live chat named Ashton did not answer my question or help me and as a result, I return to my emails just to find that HiSmile had resent my confirmation and delayed the delivery by 4 days!

This is unreasonable. I paid to have my product ASAP. I feel scammed and definitely would not recommend to anyone as I am waiting for my order. And I mentioned to the sales associate that I am unable to receive it after the 5th of December as I would be overseas, but I was willing to pay more, but instead she just returned with an automated response and resent my confirmation. This is unfair as I ordered based on the guarantee that I would have my order by the 5th the latest, not SHIPPED on the 5th.

They use Black Friday as an excuse yet I order off websites in America on the same day, and my order is scheduled to arrive this week, and I didn't even have to to pay for express shipping!

Bottom Line: No, I would not recommend this to a friend

I have placed an order to HiSmile on the 16th of October 2017 and paid for next day delivery. It has been two whole weeks, and the customer team kept on saying that there has been a delay every single time I asked them. This is the worst experience I have had with any online purchase. The customer care replied as if they did not care about their customers. I am still waiting for my parcel.

Bottom Line: No, I would not recommend this to a friend

I saw HiSmile's products everywhere and thought that I would try it out. Everyone got good results and everything so it should work.

I purchased it on the 14th of this month and got an email saying that the packed was being shipped and I could track it with a link in the email. Only to be thrown back onto my final order side to see a box where it said: "Direct Link tracking number: N/A." And there is no way for me to track my order.

I thought that maybe something was wrong and emailed HiSmile about my problem tracking my order. I got an email back saying they had gotten my email and would be in touch soon.

It has now been four days, and nothing has happened. I emailed them again today hoping for a response.

Does anyone know anything about this?

Bottom Line: No, I would not recommend this to a friend

My delivery hadn't progressed for a week, so I emailed them. They told me I should call Australia Post. Australia Post tells me that HiSmile has only issued a manifest but didn't actually give them a physical parcel to send. So I email HiSmile asking them to follow up. They tell me to wait.

So I wait. The delivery progressed as soon as I mentioned the issue to them. Then I email them asking for a resolution to my complaint, and why should I pay for delivery when they haven't delivered it on time, and I've had to spend time resolving their issue?

They responded to tell me that I should visit nearby post offices to find my parcel. The delivery details clearly say it's in transit so why tell me to visit the post office? I have chronic health issues which make it difficult for me to leave the house and their treatment of me is plain cruel. They've not once offered to follow up on the whereabouts of my parcel or offered to treat me with any respect. It's one big cruel joke to them.

I've paid for an item I haven't received, I've had to follow-up on the delivery that has never arrived, and they clearly get a rise out of torturing those with chronic health problems. Apparently, that's fun.

I would be happy to share their email correspondence with the media. Not a good look.

Bottom Line: No, I would not recommend this to a friend

The treatment didn't work for me. I asked for a refund and it was denied as I have not taken pictures before starting the treatment. I am sorry, but I didn't know it was NOT going to work? They should mention it on the box or instructions. PLEASE BE AWARE before buying the product. I am very disappointed.

Bottom Line: No, I would not recommend this to a friend

HiSmile seemed like a reputable company at first glance. Then, I ordered my package and was completely disappointed. I bought $9.99 shipping so it would arrive in 2-4 days, but they don't tell you it's on their terms. Still waiting for my package. I emailed and they told me to allow another 48 hours and they will not refund me for my shipping charge. That's not good, and I would not order from them again.

Bottom Line: No, I would not recommend this to a friend