I ordered the HiSmile during the Black Friday sale on the 26th of November and my order was not dispatched on the 30th, which was bizarre since I PAID for express shipping. And when I complained the sales associate on live chat named Ashton did not answer my question or help me and as a result, I return to my emails just to find that HiSmile had resent my confirmation and delayed the delivery by 4 days!
This is unreasonable. I paid to have my product ASAP. I feel scammed and definitely would not recommend to anyone as I am waiting for my order. And I mentioned to the sales associate that I am unable to receive it after the 5th of December as I would be overseas, but I was willing to pay more, but instead she just returned with an automated response and resent my confirmation. This is unfair as I ordered based on the guarantee that I would have my order by the 5th the latest, not SHIPPED on the 5th.
They use Black Friday as an excuse yet I order off websites in America on the same day, and my order is scheduled to arrive this week, and I didn't even have to to pay for express shipping!
Bottom Line: No, I would not recommend this to a friend
38 people found it helpful
Link to this Review
Company Response from HiSmile
Hi Valentyn,
As I'm sure you can understand the Black Friday/Cyber Monday 30% off sale our warehouse has been doing the best they can in dispatching all orders. I can see that Ashton has helped you change your shipping address so it reaches you while you are away for the holidays! If you have any further questions, please feel free to reach out to us via email and one of our customer care team members will respond ASAP.