Verity Peterson
Verity Peterson
Victoria, AustraliaMember since September 2017

Reviews (1)


    • Sep 7, 2017
    • Verified Reviewer

    HiSmile

    Disgusting treatment of customers

    Overall Experience:

    My delivery hadn't progressed for a week, so I emailed them. They told me I should call Australia Post. Australia Post tells me that HiSmile has only issued a manifest but didn't actually give them a physical parcel to send. So I email HiSmile asking them to follow up. They tell me to wait.

    So I wait. The delivery progressed as soon as I mentioned the issue to them. Then I email them asking for a resolution to my complaint, and why should I pay for delivery when they haven't delivered it on time, and I've had to spend time resolving their issue?

    They responded to tell me that I should visit nearby post offices to find my parcel. The delivery details clearly say it's in transit so why tell me to visit the post office? I have chronic health issues which make it difficult for me to leave the house and their treatment of me is plain cruel. They've not once offered to follow up on the whereabouts of my parcel or offered to treat me with any respect. It's one big cruel joke to them.

    I've paid for an item I haven't received, I've had to follow-up on the delivery that has never arrived, and they clearly get a rise out of torturing those with chronic health problems. Apparently, that's fun.

    I would be happy to share their email correspondence with the media. Not a good look.

    Bottom Line: No, I would not recommend this to a friend

    51 people found it helpful

    Link to this Review
    • Sep 11, 2017

      Company Response from HiSmile

      Hi Verity,

      Very sorry to hear you are not happy. Someone from customer care has responded to your emails. Please let me know if you need any more assistance.


Showing 1-1 of 1