I placed my order 13 days ago and it is still not dispatched! After numerous emails, I have asked for a refund as I fear that my item, which is a Christmas gift, will not be here on time!! I was told 7 days for a refund! This means I cannot replace the gift for another 7 days. They are quick to take your money but not give it back! I have pleaded with them in email and on Facebook and no one cares! I'm quite upset and feel like this is a scam.
Bottom Line: No, I would not recommend this to a friend
38 people found it helpful
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Company Response from HiSmile
Hi Tammy,
I can see that one of our customer care team members has processed a refund for you, which may take 2-5 business days to reach you. This is due to the bank holding the funds, which is out of our hands.