Their service is awful! I ordered my parcel the 21st of November and today, 15th of December, I am still without it! Seeing that the product is not arriving on time for having my teeth white for Christmas (and looks like forever???), I asked for a solution and they do not give any, only to let them know if I will want to return the product IF it arrives (and obviously, customer is liable for all returning shipping costs). It is not my responsibility! They specify on their website that the product arrives in 6-8 business days and the period is more than over, so I shouldn’t have to spend money over a product that I do not have!
Please, DO NOT waste your TIME and MONEY with this company!
Bottom Line: No, I would not recommend this to a friend
33 people found it helpful
Link to this Review
Company Response from HiSmile
Hi Alba,
I am so sorry to hear that you have not received your parcel yet, with our recent sale and peak period there are slightly longer processing times for orders. However, the shipping time frame is still 6-8 business days once your order has been shipped.
I can definitely see your parcel has been shipped and is on its way to you!
Our customer care team just followed up with you about some more specific tracking information for your order so that we can assist you as much as possible with getting this to you!
Looking forward to hearing from you.