HiSmile is the worst online shopping experience I've ever had! I paid them for express shipping, and the product arrived three months later! Trying to track its location was a nightmare as their customer service is next to nothing. They put so much effort into selling you, then once you buy, you're essentially on your own.
Once the product arrived, I used it for four weeks, and go no results at all. I contacted them about it, and because I didn't strictly follow there guarantee terms (which work in their favor), I have a zero chance of getting a refund.
I would AVOID this company at all costs, unless you want to throw away money.
Bottom Line: No, I would not recommend this to a friend
31 people found it helpful
Link to this Review
Company Response from HiSmile
Hi Jovana,
I am sorry to hear you have not seen your desired results when using our teeth whitening kit.
We understand that every customer has different teeth, and results may vary, which is why we introduced our money back guarantee to help customers who do not see results. However, we have these steps listed on our website in both the terms and conditions and the money back guarantee help section of our website. We always recommend for customers to read these to ensure the processes go as smoothly as possible.
Our customer care team would love to follow up with you about some more specific information for your order so that we can assist you as much as possible.
If you are able to email help@hismileteeth.com and reference this review in the email, we will get back to you as soon as possible.
Looking forward to hearing from you.