I ordered my package in late November and was disappointed it didn't arrive by January. After contacting HiSmile a second time on the 19th, and they promptly refunded my original shipping, gave me a new shipping code (that actually worked this time), and sent my package express with a free day and night toothpaste set. My package arrived today (25th)! I'm really looking forward to giving this product a go and will update my review with results.
Bottom Line: No, I would not recommend this to a friend
21 people found it helpful
Link to this ReviewI did not receive my package. I am pretty disappointed.
Hi Skye,
I can see we have been in touch with you via email and have been able to assist you with your order! Thank you again for reaching out to us and looking forward to seeing your results!
After watching countless Instagram stars, I decided to treat myself, all $115AUD worth. I received my tracking code on the 5th of December. The shipping code did not work; in fact, it is still says pending. On the 28th of December, I sent an email asking what was happening and was told my order was actually shipped on the 13th and that I should wait the entire 6-10 shipping days (lots of public holidays around Christmas, so I figured it got caught up there). Then they told me there was a glitch with my shipping code, but there was no offer to fix it or let me know where my order was. It's now the 19th of January, and I've not received my package. Where is it? Was it even sent?
Hi Skye,
I am so sorry to hear that you have not received your parcel yet. I am sure you can understand that sometimes the parcels get lost in transit, we would love to rectify this for you and get this parcel to you as soon as possible.
Our customer care team would love to follow up with you about some more specific tracking information for your order so that we can assist you as much as possible with getting this to you!
If you are able to email help@hismileteeth.com and reference this review in the email so that we can get back to you as soon as possible.
Looking forward to hearing from you.
Company Response from HiSmile
Hi Skye,
Thank you so much for your update! We were glad to be able to get your parcel to finally reach you, and we apologize again for any delays. Please reach out to our customer experience team if you need any assistance with achieving your desired results, as we have a lot of tips and tricks we can provide you.
Can't wait to see your results!