This company is a hoax. I ordered weeks ago and received an update saying my order has shipped but has not arrived. I️ clicked on the link to track my order and it says my order is getting ready. It has been under the same status for weeks now. DO NOT ORDER from the website or company.
Bottom Line: No, I would not recommend this to a friend
22 people found it helpful
Link to this Review
Company Response from HiSmile
Hi Yazil,
I am so sorry to hear that you have not received your parcel yet. I can see are ordering from the United States, our orders are shipped from our Australian warehouse which means the tracking link starts in the origin country. However, when the order is accepted into the destination country, the tracking number transfers over to the destination countries courier, which in your case is USPS. In these instances, the tracking link in the original email may have fewer updates once it has changed over to the destination countries tracking service.
I can see your order has been delivered in December to your designated address, and we have been in touch with you via email with the tracking information to assist you as much as possible.
One of our customer care team members just sent you a further follow up, and hope that we can locate the delivered parcel for you!
Looking forward to hearing from you.