HiSmile Reviews

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HiSmile

Overall Rating

3.5

166 Customer Reviews

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Summary

HiSmile offers a peroxide-free alternative to at-home whitening products and promises to give you the same quality of results with less risk of sensitivity and enamel erosion. Most users liked their results, but some still experienced tooth pain and damage.

Pros

  • No peroxide ingredients (less risk of enamel problems)
  • Active ingredients show clinical evidence for whitening

Cons

  • More expensive than other brands
  • Not all users experience results
  • Still led to enamel damage for some customers

Customer Reviews

3.5 Stars out of 166 Reviews
5 Star:56% 4 Star:5% 3 Star:1% 2 Star:6% 1 Star:30%
60% Recommend This Product
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Posted on Feb 7, 2018

Best product experience this year

By Jacob Moore, Queensland, Australia, Verified Reviewer

I tend to buy a lot of things online. I like trying new, innovative products which make life easier and better. But until trying HiSmile, I had never received a product which "wow'ed" me enough to buy more. That was until I tried the HiSmile Teeth Whitening Kit. From the beautiful product placement in the elegant box to the friendshipy customer care, the team at HiSmile deliver a product superior to anything else on the market.

When I had a question about the product, I contacted the customer care team who were overwhelmingly helpful and demonstrated a high level of energy and enthusiasm for what they do. It is clear that the team at HiSmile enjoy their role, and who wouldn't while delivering a product which is as innovative as it is practical for everyday use.

Thanks HiSmile!

Bottom Line: Yes, I would recommend this to a friend

Company Response from HiSmile

Feb 10, 2018

Hi Jacob,

Thank you so much for your review!

I can see our Customer Experience Specialist Aleksija has been assisting you with all your inquiries previously, and it's great to hear this has had such a positive impact on you!

We absolutely love what we do here at HiSmile, from delivering the best at home whitening product worldwide to providing the best experience to our customers from start to finish, and hearing such positive feedback like this makes it even better.

Thank you for choosing HiSmile Jacob, and hope to hear more from you soon!

Helpful Review? 1 Person Has Voted

Posted on Feb 7, 2018

Didn’t work as intended but superb costumer service

By João Manuel de sousa Portocarrero Canavarro, Portugal, Verified Reviewer

I was really excited to try the HiSmile whitening kit. When it came through the mail (rather fast,) I loved the packaging and attention to detail in everything. The instructions were clear, and I followed every step.

Unfortunately, in the end, the whitening wasn’t as expected. I submitted for the 30-day money back guarantee and the care taken was just spot on. They told me what I needed to send, and voi lá! They sent me the full refund for the kit. (I sent my before and after pictures of the teeth and the used kit.)

I loved the company branding and customer care. I will definitely recommend. They definitely have faith and believe their product works even though it might not work on everyone! But for that, there’s a solution!

Bottom Line: Yes, I would recommend this to a friend

Company Response from HiSmile

Feb 10, 2018

Hi João,

Thank you for your review and feedback on your experience with HiSmile! I am glad to hear that we have been able to deliver to you so quickly.

I completely understand how disappointing it can be to not see the results you were hoping for. We know that every customer's results may vary depending on several factors, and for that reason, we introduced the money back guarantee policy.

We think the steps to processing our money back guarantee are simple and effective. I am glad we have been able to handle this for you so quickly, and make this experience a little more positive for you, even though you didn’t see your desired results.

Thank you again for choosing HiSmile and leaving this review.

Helpful Review? 3 People Have Voted

Posted on Feb 9, 2018

Excellent customer service

By Cody Chaney, Virginia, Verified Reviewer

I received my whitening kit and immediately emailed customer support when I had one gel and my light wouldn’t work properly. Support emailed back quickly with a response of a new kit in the mail in days. The new kit was great! Everything there and working properly and I am seeing results in after one use! I can’t wait to get to day 6! Thanks HiSmile!

Bottom Line: Yes, I would recommend this to a friend

Company Response from HiSmile

Feb 13, 2018

Hi Cody,

Thank you so much for this review! I'm really glad that we were able to get this fixed for you right away, as I am sure you can understand these things happen sometimes.

If you haven't done so already, we are always looking for more of our real customers before and after results to feature on our HiSmile results Instagram page (@hismileresults), and if you would like to send these through, please do!

Thank you for choosing HiSmile and hope to hear from you soon!

Helpful Review? 1 Person Has Voted

Posted on Feb 14, 2018

Amazing product!

By Shakeela Bashir, Dubai, United Arab Emirates, Verified Reviewer

I have been watching a lot of teeth whitening products and have tried few, but it was not even close to my satisfaction. I then tried the very expensive teeth whitening procedure from the dentist which gave instant whitening but was temporary.

I then came across HiSmile on Instagram and saw many positive reviews. The prices were so reasonable that it forced me to try it out. I ordered the whole gel set and saw my teeth becoming whiter in less than a week, in just 6 days! Not only did it whiten, the whiteness also consistent for about a month. I was so happy with the product that I have decided to use it on a daily basis as it is incredibly affordable, convenient to use, and takes just a few minutes to create a beautiful smile.

I highly recommend the product, which is 8 times cheaper than the dentist's expensive teeth whitening laser procedure. GREAT PRODUCT!

Bottom Line: Yes, I would recommend this to a friend

Company Response from HiSmile

Feb 18, 2018

Hi Shakeela,

Thank you so much for reaching out to us! That is so amazing to hear that you have achieved the best results, we absolutely love hearing about our customer's results!

If you haven't already done so, please email any before and after photos to our customer care team. We can possibly feature them in our HiSmile results Instagram page. (@hismileresults!)

I can see that we have already been in touch with you via email. Hope to hear more from you soon!

Helpful Review? 1 Person Has Voted

Posted on Feb 21, 2018

Amazing product

By Gokhan Tekin, Denmark, Verified Reviewer

I've now used the LED light kit for 7 days and my teeth got 5 shades whiter. It's an amazing product. I do absolutely recommend it to everyone who wants their teeth whiter. I'm so happy.

Bottom Line: Yes, I would recommend this to a friend

Company Response from HiSmile

Mar 1, 2018

Hi Gokhan,

Thank you for sharing your experience with HiSmile, we really value this kind of positivity!

If you haven't done so already, we are always looking for more of our real customers before and after results to feature on our HiSmile Results Instagram page (@hismileresults), and if you would like to send these through, please do!

Hope to hear from you soon!

Helpful Review? 4 People Have Voted

Posted on Mar 21, 2018

It’s as good as it looks!

By Alicia Cutting, Calgary, Alberta, Canada, Verified Reviewer

Overall, amazing experience with the HiSmile! I love the promotions they have. I was skeptical of spending money on another teeth whitening kit, but it was convincing after you check out the reviews and Instagram page. As soon as you order it, their service team is great for helping you track it, and they get it mailed out quick. The product itself was awesome. Only 10 minutes a day for 6 days and you get a whiter smile. I liked how it didn’t leave your teeth all sensitive after too. It actually left a good taste (not that I ate it, but it is in your mouth). The whitening pen is great too. Quick touch ups to maintain it.

Now I am going to try the toothpaste. Loving this though. Highly recommend.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 3 People Have Voted

Posted on Apr 8, 2018

5-star service

By Lyndsey Maitland , Scotland, United Kingdom, Verified Reviewer

Great service from the beginning. These products did not make my teeth feel sensitive, which I was worried would happen. I would recommend using HiSmile as the service I received was first class.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Apr 19, 2018

Great service

By Jessie Christensen, Denmark, Verified Reviewer

This was my first time ordering from HiSmile, and unfortunately, my order never arrived. I contacted customer service and after a few hours, they responded.

After a few emails, and no order had arrived at my place, they were so kind to send me a new one. It only took a few days, and I had already received my order.

Not often that I have had that great of a service! Thank you HiSmile!

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on May 9, 2018

Wonderful support

By Sue Burton, United Kingdom, Verified Reviewer

I did say previously a negative result on this product but I just needed to say I have had wonderful support from Erin in Customer Service, and it looks like I might not have been applying the product correctly.

I will definitely continue with HiSmile.

Thank you guys.

Bottom Line: Yes, I would recommend this to a friend

Company Response from HiSmile

May 28, 2018

Hi Sue! Thanks for taking the time to review our product and services. I am so pleased that you were able to continue your HiSmile experience!

Helpful Review? 3 People Have Voted

Posted on May 13, 2018

Amazing

By Molly Annabella Jackson, Feilding, New Zealand, Verified Reviewer

AMAZING - it's all I can say! I thought I would try HiSmile out for myself to see if it would live up to the hype it gets. And it sure did! I started off with "tingy-coloured" teeth, and now they are white as anything! And as a bonus, the shipping was on time and customer service was also AMAZING.

Bottom Line: Yes, I would recommend this to a friend

Company Response from HiSmile

May 28, 2018

Hey Molly! I am so pleased that you have loved your results with our Teeth Whitening Kit. We appreciate all feedback and to hear you have had such an amazing experience, makes it all worthwhile! Have a lovely day.

Helpful Review? 1 Person Has Voted

Posted on May 16, 2018

Love

By Stefani Kay, New York, Verified Reviewer

I really love this product. I was so impressed with the original results, that I signed up for the subscription. When my LED went haywire, I contacted customer s service and I really anticipated a runaround. The rep was very helpful and got a replacement LED out to me super quick. I highly recommend HiSmile. Affordable and effective!

Bottom Line: Yes, I would recommend this to a friend

Company Response from HiSmile

May 28, 2018

Hi Stefani, our subscription service is perfect to keep your teeth white all year round! I am pleased you have subscribed and become part of the HiSmile family! Keep HiSmiling!

Helpful Review? 1 Person Has Voted
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