HiSmile Reviews

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HiSmile

Overall Rating

3.5

166 Customer Reviews

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Summary

HiSmile offers a peroxide-free alternative to at-home whitening products and promises to give you the same quality of results with less risk of sensitivity and enamel erosion. Most users liked their results, but some still experienced tooth pain and damage.

Pros

  • No peroxide ingredients (less risk of enamel problems)
  • Active ingredients show clinical evidence for whitening

Cons

  • More expensive than other brands
  • Not all users experience results
  • Still led to enamel damage for some customers

Customer Reviews

3.5 Stars out of 166 Reviews
5 Star:56% 4 Star:5% 3 Star:1% 2 Star:6% 1 Star:30%
60% Recommend This Product
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Posted on Mar 18, 2018

My experience

By Arlette Corten, Ulestraten, The Netherlands, Verified Reviewer

First of all, I thank them for the quick delivery. The user time of 10 minutes was also very good. And I was happy with the results after only six days. Great product! Recommended to all my friends.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Mar 20, 2018

Attentive customer service so that everything is right above all else.

By Rogerio Lagreca Siqueira, Sao Paulo, Brazil, Verified Reviewer

I was very anxious to get my product for tooth whitening. After a long wait, because of the mail from my country, I received my HiSmile kit.

My first result was not satisfactory, but the HiSmile team is promptly assisting me to be satisfied me with the product.

Now, I am waiting for a new order to continue the process. I hope that it is right this time because I see the dedication, care, and attention of the team of HiSmile.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 2 People Have Voted

Posted on Apr 7, 2018

Brilliant customer service!

By Mary, England, United Kingdom, Verified Reviewer

What excellent customer service done by Erin! I commend her for being helpful, efficient, reliable and focused on customer needs. I didn’t get the result that I’ve wanted, but HiSmile is true to their promise about giving your money back if you are not satisfied (of course you have to comply with the requirements needed and provide a proof to qualify). I was amazed at how fast they got my case sorted, and it won’t be possible without the help of Erin. So, thanks a lot to her. Maybe it didn’t work for me this time, but I will definitely keep an eye on their new products in the future.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 3 People Have Voted

Posted on May 24, 2018

HiSmile

By Tamika S., England, Verified Reviewer

I think HiSmile is really worth the money, it works miracles. My teeth are sparkling white clean thanks to them. I used to try things such as teeth whitening toothpaste but that didn’t really work, whereas HiSmile whitened my teeth instantly.

Bottom Line: Yes, I would recommend this to a friend

Company Response from HiSmile

May 28, 2018

Hey Tamika, I appreciate you taking the time to share your thoughts on our products. Nothing is better than a white smile, so I am happy to hear your experience with HiSmile was nothing short of amazing. Happy HiSmiling!

Posted on Jun 20, 2018

Best thing ever

By Meg W., New South Wales, Australia, Verified Reviewer

HiSmiles’s teeth whitening kit was the best thing I have ever used. My teeth started at a 7, but now they're a 2 after 6 days. I have recommended this product to all of my friends and relatives. If you think the whitening gel has a weird taste, don’t worry; I thought the same thing, but it doesn't. It actually doesn't really have a taste to it. Which is good. I have tried others whitening kits from other places, but none of them have worked. Thank you for reading my review, and I hope this helps convince you to choose HiSmile.

Bottom Line: Yes, I would recommend this to a friend

Company Response from HiSmile

Jun 25, 2018

Hi Meg!

I am so pleased you saw such amazing results with our Teeth Whitening Kit! We love and appreciate all feedback and yours has made our day.

We use natural products to ensure no sensitivity or enamel damage which results in a pleasant tasting Teeth Whitening Gel!

Happy HiSmiling.

Helpful Review? 2 People Have Voted

Posted on Oct 23, 2018

Comfortable, easy, convenient

By Shaun O., Calgary, Alberta, Canada, Verified Reviewer

I love how quick, easy, and convenient this product is. Compact and hassle-free, and I saw great improvements and a difference after just 4 applications. I love my new smile.

Bottom Line: Yes, I would recommend this to a friend

Company Response from HiSmile

Oct 23, 2018

Hey Shaun,

That's so great to hear! Our aim is to create a product that is easy and quick so I am glad you experienced this when using our Teeth Whitening Kit.

Welcome to the HiSmile fam and happy HiSmiling!

Helpful Review? 2 People Have Voted

Posted on Feb 22, 2016

Quick and Easy to use!

By Claire Smits, Brussels, Belgium, Verified Reviewer

The peroxide free teeth whitening kit worked a treat! I noticed an amazing difference after only my 3rd application and have been using HiSmile daily. My absolute biggest love for HiSmile is because of the fact that I have experienced no pain or sensitivity issues at all. I've had a smile on my face for the past few weeks and am so happy with my purchase, will definitely continue using HiSmile!

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 7 People Have Voted

Posted on Feb 24, 2016

Fast delivery

By Marko Sampre, Las Vegas, Nevada, Verified Reviewer

I decided to purchase the peroxide free whitening pen through HiSmile. After testing many products I was eager to try a product from their peroxide free range. The pen definitely lived up to my expectation, and was so easy to use. I was also extremely surprised, and impressed, by their fast delivery time and excellent customer service.

All in all, I was happy with the product and the overall experience.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 5 People Have Voted

Posted on Dec 14, 2016

Excellent Customer Service

By Nicole Ann Wilson, United Kindom , Verified Reviewer

I recently purchased a teeth whitening kit and gels from HiSmile. I was unaware of customs charges when ordering and was met with these when the product arrived, I couldn't pay the pricey charges so had to turn away the product. On emailing HiSmile they were extremely apologetic (even though it was my fault for not checking on the website about charges) and I was offered a refund straight away. I was amazed by how friendly and helpful the customer service team were and I have never been given a more hassle free refund. Overall amazing service.

Bottom Line: Yes, I would recommend this to a friend

Company Response from HiSmile

Dec 15, 2016

Hi Nicole,

Thank you for your awesome feedback!

For all future orders will DHL, we have now rectified this and no customs charges will be applied.

Happy HiSmiling!

Helpful Review? 2 People Have Voted

Posted on Dec 21, 2016

Best customer service

By Kylah, Melbourne, Victoria, Australia, Verified Reviewer

I'm so impressed with the customer service I have received from HiSmile and the product itself has worked a treat!

I'll definitely be buying more.

Bottom Line: Yes, I would recommend this to a friend

Company Response from HiSmile

Jan 12, 2017

Hi Kylah,

So glad you enjoyed our Customer Care, I will pass it onto the team, they will be thrilled to hear that. We love all our HiSmilers and providing you guys with the best service is all that we want to achieve.

Happy you loved the product, happy HiSmilin'

Helpful Review? 3 People Have Voted

Posted on Jan 3, 2017

Best teeth whitening product!

By Ataliyah, Hervey Bay, Queensland, Australia, Verified Reviewer

Hi there.

First off, a big shout out to HiSmile and it's out of this world products! I have been using HiSmile products for a few weeks now, and am completely addicted and in love with how white my teeth now are.

Despite some of these bad reviews, give HiSmile a go because it does vary from person to person, and the state your teeth are already in. But I am definitely satisfied!

Thanks HiSmile, and to future HiSmilers, happy HiSmiling.

Bottom Line: Yes, I would recommend this to a friend

Company Response from HiSmile

Jan 12, 2017

Hi Ataliyah,

First off, what a lovely and unique name you have!! I'm super thrilled to hear that you enjoyed our products, keep on HiSmilin'

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