Nicole Ann Wilson
United Kindom Member since December 2016

Reviews (1)

    • Dec 14, 2016
    • Verified Reviewer


    Excellent Customer Service

    I recently purchased a teeth whitening kit and gels from HiSmile. I was unaware of customs charges when ordering and was met with these when the product arrived, I couldn't pay the pricey charges so had to turn away the product. On emailing HiSmile they were extremely apologetic (even though it was my fault for not checking on the website about charges) and I was offered a refund straight away. I was amazed by how friendly and helpful the customer service team were and I have never been given a more hassle free refund. Overall amazing service.

    Bottom Line: Yes, I would recommend this to a friend

    2 people found it helpful

    Comments (1) Link to this Review
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    • Dec 15, 2016

      Mollie, Customer Experience Specialist

      Hi Nicole,

      Thank you for your awesome feedback!

      For all future orders will DHL, we have now rectified this and no customs charges will be applied.

      Happy HiSmiling!

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