Ipsy

Ipsy

Overall Rating

1.9

46 Customer Reviews

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Summary

Ipsy offers monthly subscriptions for beauty products that let you receive deluxe-sized samples and full-sized products based on your preferences.

Pros

  • Guaranteed $50+ in value for each $12 subscription box
  • Customers can choose one item per month
  • Possible to purchase full-sized products from Ipsy
  • An affordable way to experiment with new brands

Cons

  • Ipsy might not take your preferences into account
  • Some customers found sample sizes too small to test thoroughly
  • Customization items tend to sell out quickly

Customer Reviews

1.9 Stars out of 46 Reviews
5 Star:13% 4 Star:8% 3 Star:0% 2 Star:13% 1 Star:65%
24% Recommend This Company
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Posted on Aug 16, 2018

Junk products. Don’t review your preferences. Automatic recurring subscription.

By Karen D., Fairfield, CA, Verified Reviewer

Scam. You never get anything good. You advise Ipsy what you don’t like, and it still keeps coming. Watch the annual recurring subscription. If you don’t cancel prior to your current subscription you have to pay for another full year. Products are absolute garbage!

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 3 People Have Voted

Posted on Oct 2, 2018

Worth the money

By Beth R., Texas, Verified Reviewer

I've been getting my Ipsy bag for over a year now, and I love it. I feel I get more than my money's worth every single time (I haven't had to purchase mascara or eyeliner in the entire time I've been getting the bag!). I hardly recognize any of the brands, but they have all been super great quality. There's always plenty in each sample to use more than once, and many times you get a full sized product. And the bags are so cute!

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 2 People Have Voted

Posted on Aug 15, 2019

Just got my 1st order!

By Betsy S., Ohio, Verified Reviewer

Love love love my Ipsy bag! They really paid attention to the survey I submitted as to what I use and the colors I like! NAILED IT! I love every single item they sent. Can't wait to try them all out! Very impressed.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 2 People Have Voted

Posted on Aug 21, 2017

Great

By Mary Butler, Pennsylvania, Verified Reviewer

Highly recommend Ipsy to all my friends and family. I always had great service when I had to email them about something. I do wish they would fix their point thing because it's just too high for some of their stuff. Other than that, it's a great site that I enjoy every month. Keep up the great work Ipsy.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Aug 24, 2018

Definitely worth it

By Carley S., Idaho, Verified Reviewer

It is definitely worth the $10 if you love makeup and want to try out new products. I have gotten three months so far and have really enjoyed most of the products. It has given me makeup that I normally would not go out and spend money on, and I also found out I loved it. Every box I have gotten has a value of over $50. My last bag had a value of over $100 full retail price (I look up my products). If you aren't getting products you like, then try changing your preferences. There are many tutorials on how to get a better bag. Not all the products that you get are going to be your favorite. I have gotten at least one product for each bag that I didn't really like or use. I have tried to use all the products with an open mind and have LOVED most of them. This is a cheap subscription but be careful because once you try it you might get addicted!

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Oct 24, 2019

Worst product service ever - SCAM!

By Bella Q., Leawood, KS, Verified Reviewer

I got the plus bag - supposed to be more products. Got it and WORST BAG EVER! It sent me items I told them NOT TO SEND ME! It sent me colors too dark and anti-aging products. I am only 18 and don't need that. Worst service too. Won't respond to any emails of any kind or ever a message! I canceled right away when I got the bag in the mail! DO NOT USE THEM - THEY ARE A SCAM!

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Jul 1, 2021

They will not cancel my subscription and keep charging!

By Kacee C. , Mesa, AZ

I hate this company, you can't get ahold of a person. For 4 months, the computer says, "can't cancel subscription," they just keep charging my card. I'm suing.

Length of Use: 1–2 years

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Nov 21, 2021

They will rip you off

By Kathleen R., Flintstone, GA, Verified Reviewer

I was ordering a glam bag subscription that is $13.00 a month and was charged for a glam bag plus for $30.00 a month. When I contacted customer service to resolve the issue I was told that there was nothing they could do. I canceled the subscription but am still out the money.

Bottom Line: No, I would not recommend this to a friend

Pros and Cons

No “pros” were specified in this review

Changed my order for double the amount without my knowledge and refuse to correct the problem

Still haven't received my purchase

Helpful Review? 1 Person Has Voted

Posted on Mar 8, 2022

Total ripoff

By Amanda B., Grafting, WV, Verified Reviewer

I changed my subscription to every other month and was still charged every month. Customer service didn’t respond so I canceled my subscription. The next month, I was charged again. I asked customer service for a refund because I was charged for two bags I didn’t receive and they told me I still had a subscription even though nothing showed when I looked at my account. They refused to give a refund and I still have not received those bags.

Length of Use: 3–6 months

Bottom Line: No, I would not recommend this to a friend

Pros and Cons

No “pros” were specified in this review

Customer service

Price

Website transparency

Helpful Review? 1 Person Has Voted

Posted on Mar 28, 2018

Nice makeup bags

By Georgia Chico, New York, NY, Verified Reviewer

$10 monthly is one of the most affordable subscriptions. I estimated how much the bag and shipping would cost them, including their pay for the staff (online workers, warehouse, and office advertising staff), and dealing with the brands for the "deluxe" and full-size sample size products. I would understand that they are a business too and they have to earn too. And you wouldn't have a five out of five votes for the five products on your bag. In two years of my subscription, I am happy with the three items but not ALL five. Anyhow, it's good to be updated with beauty brands in the market, and you can try what's really worth buying.

Bottom Line: Yes, I would recommend this to a friend

Posted on Aug 17, 2021

Wow to the reviews

By Brittany E., Tennessee, Verified Reviewer

I have been with Ipsy for years, and after reading through all of these reviews I am a bit baffled that so many people seem to have issues that I have never had. If someone is getting charged a yearly subscription then that must be a user error, because I and anyone I know is charged a clear monthly price. As for customer service, I have always been able to get in touch with Ipsy via email (help@ipsy.com). The only issues I have run into with them is sometimes they send products that I don’t care for, products that my beauty profile would clearly state that I DON'T want. Other than that, they are alright and heck, I’m only paying $30 a month to get hundreds of dollars worth of products!

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Customer service email is prompt

Good selection

Fair prices

Sometimes inaccurate product picks

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