Read 40 Ipsy Customer Reviews and Complaints (Page 4)

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Average Customer Rating: 2.0
Rating Snapshot:
5 star: 6 4 star: 3 3 star: 0 2 star: 6 1 star:  25
Bottom Line: 25% would recommend it to a friend
Showing 34-40 of 40
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  • Great

    • By Mary Butler,
    • Pennsylvania,
    • Aug 21, 2017
    • Verified Reviewer

    Highly recommend Ipsy to all my friends and family. I always had great service when I had to email them about something. I do wish they would fix their point thing because it's just too high for some of their stuff. Other than that, it's a great site that I enjoy every month. Keep up the great work Ipsy.

    Bottom Line: Yes, I would recommend this to a friend


  • Do not sign for this!

    I signed up for the Glam Bag with Ipsy in April, and it is now June. My account has been charged various times, and I have yet to receive a Glam Bag. Do not make the same mistake I did. DO NOT sign up for this!

    Bottom Line: No, I would not recommend this to a friend


  • Ipsy is the best!

    Whenever there are spoilers and I'm excited about a specific product, I email them to request it! They are always really accommodating, and I think highly of their customer service. You no longer need to call to cancel your subscription, you can just do it online. I enjoy most of the products they send me, and at only $10 a month, you really don't lose much if you don't like some of the products.

    Bottom Line: Yes, I would recommend this to a friend


  • Go to Birchbox, you can't compare the quality

    • By Donna,
    • San Diego, CA,
    • Apr 28, 2017
    • Verified Reviewer

    The problem with Ipsy is that they're trying to sell to mainstream people with products they appear to think are ultra hip. Like blue nail polish. Twice this year, and it's April. The premise, as you probably know, is to receive monthly "glam bags" with samples inside. Some products may be regular size, most aren't. I'm sure that my blue nail polish(s) is a regular size but try as I might, I've offered it up to my daughter and my college age nieces (who are extremely cool) and they all passed. Not too mention that I tried the one I received yesterday and it was like putting watercolors on your nails. No matter how little I put on the brush, it went directly to my cuticles and stayed there!

    Also their go-to bag stuffer is a makeup brush. Usually, the eyeshadow size, although once I admit I did get a blush brush and it's fine. This month I received that hideous blue nail polish, a makeup brush that's too big for eye shadow and too small for anything else, a lip liner in brown, moisturizer sample and a dry shampoo sample. It IS fun to get a package every month, but I started with Birchbox and only got Ipsy because the "glam bag" aspect intrigued me.

    Birchbox is a much better product, the boxes are cool, and the contents are about twice the quality of Ipsy's. Ipsy does things that younger people like, for example, take a selfie and post it of you using the products you received! Give a little tutorial of how you wear your makeup. You earn points for doing such things, which is why I think I may be out of the age group that is the Ipsy demographic. Although, they know how old I am and should try to configure their glam bags accordingly.

    As I mentioned before, the bags are kind of cool, but they have room for about five sample sizes, so while they look nice, I recently went on a 5-day trip, and I used four bags to carry my makeup and skin care. They're small but unique.

    Bottom Line: No, I would not recommend this to a friend


  • Mortified

    • By Kim Amelio,
    • New York,
    • Feb 6, 2017
    • Verified Reviewer

    I posted this on Ipsy's Facebook five days ago and received no response. I posted this last Thursday:

    Yesterday my whole personal email contact list got over 300 emails each from you saying that I was referring them. I had no way to contact anyone. I emailed three times with no reply. People were getting these on their work computer, as I did too. I don't know what happened, but I wonder why no one will get back to me?

    Bottom Line: No, I would not recommend this to a friend


  • Disappointed

    • By Diane,
    • Washington,
    • Jan 25, 2017
    • Verified Reviewer

    When I first joined the Ipsy craze, I was excited and couldn't wait for my first bag. Then after a number of months, my excitement faded to disappointment.

    Most of the products were great, not all, but most. The problem was that I was being sent the same type of product over and over again, every month. I even went into my account on their site and changed my preferences, hoping to get different types of products. But that didn't happen. Now, the $10 was a great price, but a girl can only use so many eyeliners and lip glosses.

    I am looking at finding a different company to try that provides the same type of thing but in a different fashion. One that sends different items every month, or every couple months, so I can see what I like or do not like before buying.

    Bottom Line: No, I would not recommend this to a friend


  • Negative Stars

    • By Kammieleon,
    • OR,
    • Oct 7, 2016
    • Verified Reviewer

    You sign up and WHAM! Placed on a waitlist that forces you to spam people to get off of. This is AFTER you've given Ipsy your credit card/payment info.

    There is NO customer service line, nor refunds. Emails are automated & do not address your issue. Facebook page comments are answered by 2 women, who I suspect are employees, in an incredibly rude manner. Tweets are ignored. If you try to email them again, after being ignored, you get bumped to the end of the line - regardless of how long you've been waiting for a response.

    Ipsy is quick to take your money on the 1st, but slow to ship. Shipping is done in three batches. You may not get your bag for the month in THAT month, or at all. Shipping estimates & actual shipping dates change constantly, getting further out each time. Any inquiries are met by the same bot response about the shipping being done in 3 batches, regardless of your actual question or how late your bag is.

    You DO get to "peek" into your bag & see what you're getting (that is IF you get it), only to find that your beauty preferences are completely ignored by the company.

    My one & only bag, which never arrived, didn't even have makeup in it, just mascara & a highlighter stick. The rest appears to be the type of samples you get in the mail.

    When you go to cancel your service, the buttons you must click are purposely misleading, but even worse - your purchase history & shipping info for any bag you've yet to receive are completely wiped clean. Be sure to screenshot & copy down all this information prior to cancelling your subscription.

    Ipsy is terrible & I would recommend it only to someone I hated.

    Bottom Line: No, I would not recommend this to a friend


Showing 34-40 of 40

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