JustFab

Their customer service has been great, and shipping has been fast, with all items intact.

I have ordered shoes, purses, jeans and boots at different times, and am disappointed in the quality of all items. Honestly, I have gotten better jeans at WalMart. No exaggeration, I promise. The boots were very thin, and the purses look like plastic. The dress pumps I bought were the best purchase, and they even look cheaply made.

Needless to say, I ended my membership. It is not worth the money. For my budget, I can do better things at TJ Maxx or Marshalls.

Bottom Line: No, I would not recommend this to a friend

I found the products and prices to be fine, but...

I canceled a year ago, hadn't been ordering, and I'd retired from work, so my wardrobe needs and budget had changed. I was sent a check for the amount of gift cards for months I was charged but didn't order anything. I unsubscribed.

A year later, I got an email saying I had gift cards, and they'd been charging my credit card since the time I'd canceled. After a difficult conversation, I was again offered a refund. BTW, they refund by check vs. crediting your card. I don't trust that they will honor my request to stop charging my card.

You ask, why didn't I see the charges on my credit card statement? Because I'd unsubscribed, I wasn't getting monthly emails from JustFab, and my husband pays the bills and doesn't question my credit card charges. I will be more vigilant this time.

Bottom Line: No, I would not recommend this to a friend

I hate this retailer. The only reason they stay afloat is by their ridiculous VIP scheme. You think you're just ordering a pair of shoes but you're not - you're ordering shoes and a subscription! I hadn’t realised they were taking money from me until the 6th month...that was over £200 they’d taken out of my account without me knowing.

The fact they give you just one day a month to go online and skip this month is ridiculous as well..

Companies like these are thriving on stolen money. After over two hours on the phone to them, I’ve gotten nowhere. I’m so sickened by it all...£200 is a lot of money! I will never purchase from them again! And I will be making sure no friends or family do either!

Bottom Line: No, I would not recommend this to a friend

I let my fiance use my card to buy a pair of shoes from JustFab and I didn't check my statements until four months later and had been charged $39.95 for all four months and received nothing. So I canceled while on a three-way with Capital One disputing the charges. Then JustFab says credits do not exist. Oh well, it's over. NOT! So flash forward six months later and they are still charging me! Luckily Capital One recorded the phone call and was a witness. So Capital One knocks all six charges from my account! Thank god for Capital One! Do not buy anything from JustFab, it will be hours of your life you will never get back.

Bottom Line: No, I would not recommend this to a friend

I ordered ONE pair of shoes over a year ago and this website signed me up for a membership I did not ask for! Charging my card month after month after month, leaving me only two options: cancel my card because ya'll are thieves, or call every single month to get my money back? And I have not been receiving shoes, so this is no mistake! Avoid ordering because this is the biggest SCAM I've ever seen. Do not order from here, I repeat, DO NOT. You will be scammed.

Bottom Line: No, I would not recommend this to a friend

The delivery service is terrible! They never sent my order, they never got in touch with me, after over one month they refunded my order but underfunded the amount back to me. I will never be using this website again and I implore anyone reading this review to do the same. Terrible, terrible scammers!

Bottom Line: No, I would not recommend this to a friend

This company needs to improve its processes. I made an order on 1/1/19 and checked tracking to find out that the shipment was out for delivery in my town today, but was unable to complete delivery because a street address was not included on the packaging.

First of all, I added the street address because it needed to be changed, but even if it was somehow missed, there should be some sort of check to make sure you have entered a valid address. I can't understand how a package is shipped without a proper mailing address in the first place.

Secondly, I called FedEx to try to see if the package could be saved and was told to contact JustFab. The Customer Service Rep attempted to be helpful, however, he told me that all of my items would be added back into the warehouse and that I would only be offered a few of the items back after they were received. I cannot understand this, as all of the items are already in a package in my name. Why can't the same package be sent out with a new mailing stamp? I asked for a full refund on my order and all of my credits and to cancel the account.

Bottom Line: No, I would not recommend this to a friend

Apparently, their "small print" talks about a $39 monthly fee. No wonder how they stay in business. Very sneaky and very easily missed. Very misleading! I canceled my "membership" instantly. They need to be more upfront about this so-called membership.

Bottom Line: No, I would not recommend this to a friend

They don't make it clear AT ALL that you are signing up for their VIP membership, which charges your account £35 a MONTH. Then they make it very difficult to cancel your VIP membership account. They are a shady company, who deliberately mislead people. AVOID.

Bottom Line: No, I would not recommend this to a friend

I ordered one singular pair of shoes more than a year ago, and ever since then, they’ve been charging my card month after month (I did not know until I looked just a little bit ago). And it’s been hundreds of dollars and I did not order these things. Last June, I called to dispuit the payment and they refunded me what they owed at that point, and after that, they did it again and have been doing it for six months. I don’t know if this is an employee at JustFab thinking they can just get away with using my card when I haven’t ordered anything except a $39.95 pair of shoes and have proof of this because I’m logged into my account on my iPhone and have been ever since I ordered the one pair! They’ve been charging me for shoes I did not order, and certainly did not receive. Avoid ordering from JustFab.

Bottom Line: No, I would not recommend this to a friend

I honestly love ya'll shoes so much but it's definitely not worth it for how long shipping takes. I ordered other items from other places after my order with JustFab and yet my things have not arrived yet.

Bottom Line: No, I would not recommend this to a friend