LA Fitness

I was there for 1 day using my “trial pass” and I made the unforgivable mistake of using the toilet right at closing time. So this girl who works at the front desk comes into the bathroom and starts screaming for me to leave and she sounds psychotic, like she’s really angry that I was still there! I just laughed at her and went about my business getting my things out of the locker. As I was walking towards the exit she actually started to lecture me about their hours and that I should have been out by now! I just told her she had a serious attitude problem and needed to get her crap together because there was no need for her to speak to me in such a disrespectful tone. I walked out of there and now I’m so glad I never joined this substandard gym! I took my complaint to the management the next day and never heard back from them. They really don’t care about how they talk to guests and I’m amazed they are still in business as they do not even bother enforcing mask-wearing, the locker room is filthy with zero housekeeping, and the pool is cloudy like they don’t maintain it either! There are so many better clubs in Houston. You couldn’t pay me to join this club!

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

I’ve been a member of Bally’s then LA Fitness continuously since I started at Bally’s in 1979. I renewed my annual membership this past February and told the customer service rep that I did not want to go during the pandemic and she told me I could wait until August to use the membership but I had to pay then even though I said I’d rather wait to pay in August. I retired last month and found out that my retiree insurance would pay for my membership once I turn 65 this June. I called LA Fitness asking if they would refund my annual membership that I paid in February and they would not. I guess 42 years of being a client means nothing to them. Can’t say I was surprised. Everyone knows they don’t care about their customers.

Length of Use: 2+ years

Bottom Line: No, I would not recommend this to a friend

I was called to come in for a free fitness assessment, came in and it ended up with me sitting at the table and literally being pressured into signing an agreement. What they explain to you at the table is not what is on the document. I’m so disappointed because I feel like I signed a devil contract. The guy there told me if I wanted to cancel I would have to pay half of the monthly balance, but turns out I’ll have to pay half of the 12-month balance. This place is a ripoff and they are complete liars and scammers, and they are not honest at all about a sale.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

LA Fitness personnel trainer contract is a scam. Since I started, in the first few weeks they have changed five different trainers and on top of that, those trainers do not show up on time, or they would leave early. And some days they didn’t show up, and every time they say they would fix it and they never did. So I asked to cancel my contract and the person that works in LA sent an email, but they kept taking money from my credit card. I called corporate and spoke to David and he said that he refused to cancel the contract. I threatened to go to court but they seemed to not be worried.

Now, not only I am going to take them to court, but I am going to expose them in the media too.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

My first impression of LA Fitness was so-so.

But the big "+" was the short drive from my house.

I joined with myself and my two girls. At first was the tour. It went well but was met by a salesperson that didn’t show much enthusiasm and sounded very routine.

The initial cost ended up being around $350.00. That included the first month's dues and a registration fee. I don’t have the original breakdown but sounded high.

I feel that their goal is to constantly pound you for more money. A trainer wanted to coach me for an additional $160.00 a month.

There is also a yearly fee they charge that was collected after my first month there!

Bottom Line: No, I would not recommend this to a friend

I have been a member for about 15 years and have generally been a satisfied customer. But I think the company is changing its business strategy for the worst. A fairly new club that opened near me about two years ago offers no racquetball, no sauna, no jacuzzi, and a very narrow pool. I was told that will be typical for new clubs going forward. Thus, the amenities mentioned in the article cannot be taken for granted.

Bottom Line: No, I would not recommend this to a friend

I've been a member of LA Fitness for 5 years. We got a great deal when our former gym closed and LA bought up their contracts keeping the original terms. They have great amenities. This is the only gym I've belonged to that have a lap pool, courts, and dedicated rooms for group classes. BUT, I'm pretty angry with them right now over their personal training policies. I've been paying for and using sessions for over 2 years. Then my trainer left and a very close family member was diagnosed with cancer. So I decided to stop the sessions for a while until I knew what the family's new normal was going to be. Apparently, when you cancel training sessions, you don't get to keep any remaining sessions you have already paid for. So basically, they get to steal 2 months worth of training, i.e. $320.00, from me. I won't be making that mistake with this gym again. The monthly fee is too good to quit the gym, but I'll hire a non-employee PT when I start back up.

Bottom Line: Yes, I would recommend this to a friend

I was going to renew my membership to the local club. The guy at the counter started from the BEGINNING of the GD application, after I already told him the ONLY information that had changed was my insurance company...what's your zip code, email address...etc. I do NOT give out my email address anymore because of the CONSTANT email scams! He said he couldn't complete the membership without it. I turned around and walked away! Good bye LA Fitness!

Bottom Line: No, I would not recommend this to a friend