Reviews (1)

I’ve been a member of Bally’s then LA Fitness continuously since I started at Bally’s in 1979. I renewed my annual membership this past February and told the customer service rep that I did not want to go during the pandemic and she told me I could wait until August to use the membership but I had to pay then even though I said I’d rather wait to pay in August. I retired last month and found out that my retiree insurance would pay for my membership once I turn 65 this June. I called LA Fitness asking if they would refund my annual membership that I paid in February and they would not. I guess 42 years of being a client means nothing to them. Can’t say I was surprised. Everyone knows they don’t care about their customers.