LA Fitness

LA Fitness meaning: A place where words and actions are not fulfilled. When you say you'll do something, others expect you to do it, or you may develop a reputation for not following through on commitments and letting people down. Signed a contract with the explanation that it could be used until sections end (my daughter or me), 50 sections were still in the account, information given by the front person. Later on, ends up you lose your money and your time. Every visit a promise that somebody will call but nobody calls. Somebody will solve the situation, but nobody cares. And every time it is a new face!

Length of Use: 1–2 years

Bottom Line: No, I would not recommend this to a friend

Insert "I’m only giving them 1 star because 0 stars isn’t an option" cliché. I can’t say enough bad things about what a scam LA Fitness is. Do not sign anything! Everything has fine print, they couldn’t care less about your health and fitness, they ONLY care about making as much money off you as possible, and it is VERY difficult to get ahold of customer service. They also made ZERO exceptions and accommodations in the midst of a global pandemic that greatly affects your ability to work out. They do not care about anything but money.

Length of Use: 1–2 years

Bottom Line: No, I would not recommend this to a friend

Outdated, poorly maintained machines. Multiple treadmills that have needed repairs for weeks. Broken old exercise machines with missing hand grip covers and missing paint and rusted spots. Machines with stretched or very worn belts. Management seems most concerned with signing people up for personal training or spending hours of his work time doing his own bodybuilding. No efforts to enforce Covid mask or cleaning rules. The only advantage is it's not usually crowded and close to my home.

Length of Use: 3–6 months

Bottom Line: No, I would not recommend this to a friend

I was there for 1 day using my “trial pass” and I made the unforgivable mistake of using the toilet right at closing time. So this girl who works at the front desk comes into the bathroom and starts screaming for me to leave and she sounds psychotic, like she’s really angry that I was still there! I just laughed at her and went about my business getting my things out of the locker. As I was walking towards the exit she actually started to lecture me about their hours and that I should have been out by now! I just told her she had a serious attitude problem and needed to get her crap together because there was no need for her to speak to me in such a disrespectful tone. I walked out of there and now I’m so glad I never joined this substandard gym! I took my complaint to the management the next day and never heard back from them. They really don’t care about how they talk to guests and I’m amazed they are still in business as they do not even bother enforcing mask-wearing, the locker room is filthy with zero housekeeping, and the pool is cloudy like they don’t maintain it either! There are so many better clubs in Houston. You couldn’t pay me to join this club!

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

I’ve been a member of Bally’s then LA Fitness continuously since I started at Bally’s in 1979. I renewed my annual membership this past February and told the customer service rep that I did not want to go during the pandemic and she told me I could wait until August to use the membership but I had to pay then even though I said I’d rather wait to pay in August. I retired last month and found out that my retiree insurance would pay for my membership once I turn 65 this June. I called LA Fitness asking if they would refund my annual membership that I paid in February and they would not. I guess 42 years of being a client means nothing to them. Can’t say I was surprised. Everyone knows they don’t care about their customers.

Length of Use: 2+ years

Bottom Line: No, I would not recommend this to a friend

I usually went to the Arcadia, California LA Fitness until all LA Fitness around had to rent out one of three existing swimming pool lanes to an outside company to teach screaming children how to swim. The only benefit of the club originally was that only 14-year-old members were permitted in the club and there is child care on-site. Swimming to reduce stress does not happen with screaming kids in one lane and their non-member parents camping around the pool. Why the heck are paying members having to cram in two lanes? This company should be shut down.

Length of Use: 2+ years

Bottom Line: No, I would not recommend this to a friend

I was called to come in for a free fitness assessment, came in and it ended up with me sitting at the table and literally being pressured into signing an agreement. What they explain to you at the table is not what is on the document. I’m so disappointed because I feel like I signed a devil contract. The guy there told me if I wanted to cancel I would have to pay half of the monthly balance, but turns out I’ll have to pay half of the 12-month balance. This place is a ripoff and they are complete liars and scammers, and they are not honest at all about a sale.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

LA Fitness personnel trainer contract is a scam. Since I started, in the first few weeks they have changed five different trainers and on top of that, those trainers do not show up on time, or they would leave early. And some days they didn’t show up, and every time they say they would fix it and they never did. So I asked to cancel my contract and the person that works in LA sent an email, but they kept taking money from my credit card. I called corporate and spoke to David and he said that he refused to cancel the contract. I threatened to go to court but they seemed to not be worried.

Now, not only I am going to take them to court, but I am going to expose them in the media too.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend