Lemonaid Health Reviews - Is It Right For You?

By HighYa Research Team
Updated on: Jun 24, 2019

Lemonaid Health is an online doctor’s office and pharmacy that claims to offer convenient, affordable care instantly, anywhere in the United States.

Unlike a traditional doctor’s office, Lemonaid Health offers patients same-day consultations with a U.S.-based doctor or nurse practitioner either over live video or convenient messaging.

The company behind Lemonaid Health is LMND Medical Group, Inc. They are based out of San Francisco, CA, and were co-founded in 2013 by President Ian Van Every, Chief Medical Officer Jason Hwang, and CEO Paul Johnson.

There’s a lot to be said about receiving great medical care at a price you can afford, especially given the fact that more than 17 percent of American children and adults remain uninsured.

And when you add that Lemonaid can help you save time spent sitting in a waiting room or standing in a pharmacy line, it might seem like a no-brainer, especially when it comes to regular medications for things like birth control, hair loss, cholesterol, and acne, to name just a few.

In this review, we’ll help you weigh all the facts so you can make a more empowered decision before scheduling an online visit with Lemonaid Health.

How Does Lemonaid Health Work?

Lemonaid’s services can be split into three categories: online consultations with a doctor or nurse practitioner, prescription delivery and same-day lab tests.

To use Lemonaid, you’ll click the service you need from the home page, and then click Start Visit when you’re ready to begin.

You’ll then need to answer a few health questions (e.g., medical history, symptoms, current medications, allergies, etc.), provide a selfie and photo ID (whether to verify identity or to make a visual diagnosis), and allow Lemonaid to authorize a $25 charge for the consultation on a credit card to submit your visit.

In some instances, state laws may require you to complete a live video consultation instead of providing a picture and photo ID in order to provide an accurate diagnosis.

After submitting your online visit request, Lemonaid will review it and respond within two hours during business hours, which consists of the following hours:

  • Monday to Friday: 8 a.m. to 5 p.m. PST
  • Saturday to Sunday: 8 a.m. to 12 p.m. PST

If you submit your request outside of business hours, the company says they’ll respond within 24 hours.

If a live video consultation is required, you’ll be directed to complete your video consultation with one of their providers immediately after you submit your visit.

If your consultation results in you being a candidate for a prescription, Lemonaid provides free shipping for prescriptions pertaining to the conditions we’ll list in the next section. If you prefer to pick up your medication at a pharmacy, Lemonaid allows you to use your insurance and send the prescription to any U.S.-based pharmacy.

What Conditions and Prescriptions Can Lemonaid Health Diagnose and Provide?

The easiest way to understand the kind of consultations and prescriptions the company offers is to list a few examples of conditions they provide consultation for and the medications that coincide with those conditions:

Depression and Anxiety

Lemonaid can help individuals aged 25-60 get treatment. This service requires a video consultation with a doctor or nurse practitioner and their treatment plan is a $95-per-month subscription that includes unlimited messaging with a doctor and the necessary medication.

Erectile Dysfunction

Lemonaid can help men ages 25 to 72. Prescriptions include varying doses of sildenafil, Viagra, Cialis, and Levitra.

Genital Herpes and Cold Sores

As long as this isn’t your first outbreak, Lemonaid can prescribe anti-viral medications like Acyclovir, Valacyclovir and Famciclovir for immediate outbreaks or daily prevention of genital herpes or oral cold sore outbreaks.

Birth Control

Lemonaid gives women ages 18-49 access to the birth control pill, patch or ring. They can deliver the birth control pill for $15 per month.

Hair Loss

Lemonaid can help men ages 18-74. They can prescribe generic finasteride 1mg for the treatment of male pattern baldness.

Other conditions for which Lemonaid can provide consultations and prescriptions include premature ejaculation, acne, smoking cessation, UTIs, sinus infections, the flu, acid reflux and high cholesterol.

Which Lab Tests Can You Order Through Lemonaid Health?

Earlier we mentioned that your video consultation, while not needed in every case, can lead to a prescription. The doctor or nurse practitioner with whom you speak can also order labs for you. Lemonaid has negotiated same-day lab testing through Quest Diagnostics, the largest laboratory company in the US! In most instances, an appointment isn’t required (although helpful), and you can find a location near you on Quest’s website.

After you complete testing, Lemonaid will receive your results and confidentially share them with you via message in your Lemonaid account, at which point you can ask any questions. You can also download a PDF of your results from the MyQuest website.

STD Testing

This urine test will let you know if you have common bacterial STDs like chlamydia and gonorrhea. If the test comes back positive for chlamydia, Lemonaid can provide an antibiotic prescription treatment option. Lemonaid cannot provide online gonorrhea treatment, as that requires treatment that can only be provided in-person.

A1C Testing

Provides hemoglobin A1C blood sugar measurements (average blood sugar over the last three months) that could help you identify if you have diabetes or prediabetes. You don’t need to fast (stop eating) before this lab test.

Blood Type Testing

Provides a convenient, simple way of finding out what blood type you have. Lemonaid orders the same blood type test ordered by all doctor offices, which will let you know if you’re in blood group A, B, AB, or O, and if you’re Rh negative or positive. You don’t need to fast (stop eating) beforehand.

Cholesterol Testing

Provides cholesterol measurements that could help identify your risk of having a heart attack over the next 10 years. Lemonaid can prescribe a 90-day supply of statins following a lab test if appropriate. You need to fast (stop eating) before this lab test.

Hypothyroidism Testing

Lemonaid is unable to diagnose hypothyroidism online. To get thyroid medication from Lemonaid, you need to have been diagnosed with low thyroid already. Lemonaid can prescribe levothyroxine and their pharmacy can ship thyroid treatment directly to your door.

How Much Does Lemonaid Health Cost?

As we mentioned earlier, the service charges a $25 visit fee for a doctor or nurse practitioner’s evaluation, which you can pay on their website or within the app using a credit or debit card.

The cost of medications is additional and will vary depending on the pharmacy that dispenses the medication. We recommend calling the pharmacy you wish to use to obtain a price quote if you’d like to pick up your medication.

Also, Lemonaid Pharmacy provides two-day shipping of your medications to your home for free. Lemonaid offers discounts on medication pricing if you sign up for monthly refills. Refill frequency is customizable and you can cancel anytime.

The company’s pharmacy pricing is straightforward. Here are a couple of examples of how much they charge for common medications:

  • Sildenafil 20 mg: $2 per pill
  • Sildenafil 50 mg: $34 per pill
  • Sildenafil 100 mg: $34 per pill
  • Viagra 50 mg: $85 per pill
  • Viagra 100 mg: $85 per pill
  • Cialis Daily (5 mg): $8 per pill
  • Cialis 5 mg: $11 per pill
  • Cialis 10 mg: $22 per pill
  • Cialis 20 mg: $44 per pill
  • Finasteride: $1 per pill
  • Birth Control Pill: $45 for a three-month supply
  • Zyban: $45 for a three-month supply
  • Cold sore: $50 for a 90-day supply
  • Genital herpes: $50 for a 90-day supply
  • Hypothyroidism: $27 for a one-month supply
  • Depression & Anxiety: $95 subscription fee for ongoing care and medication

While Lemonaid’s $25 consultation fee is on par with many health care plans, their prescriptions are, in many cases far more expensive than what you’d pay using an online prescription service like Blink Health.

Here is a quick comparison table showing the cost to purchase and ship to your home several popular medications listed above:

Lemonaid Health Blink Health
Sildenafil 20mg $2 per pill $0.69 per pill
Sildenafil 100 mg $34 per pill $1.99 per pill
Cialis 10 mg $22 per pill $55.19 per pill
Zyban (three-month supply) $45 $54

As you can see, Blink Health is a far cheaper option for prescriptions when it comes to Sildenafil but Lemonaid Health provides better prices for Cialis and Zyban. Because there seems to be some variation in pricing depending on which drug you buy, we suggest checking online pharmacy alternatives before committing to the prices Lemonaid gives you.

Keep in mind, though, that these alternative sites don’t provide doctor’s consultations but rather function as a pharmacy discount card for a prescription that’s already been sent out by your doctor.

As for lab fees, here is what the five labs will cost you through Lemonaid:

  • STD: $28.16
  • A1C: $34.16
  • Cholesterol: $42.81
  • Blood Type: $36.11
  • Hypothyroidism: $30.50

If Lemonaid doesn’t think online care is appropriate, they’ll provide a full refund.

What Can We Learn From Lemonaid Health Patient Reviews?

Between Google Play and iTunes, we encountered more than 2,800 customer reviews for the Lemonaid Health app at the time of publishing, who had cumulatively given it an average rating of about 4.8 stars.

Common compliments related to service speed, ease of use, and affordability, while the relatively few complaints frequently indicated that the service wasn’t able to meet their needs.

Are There Other Telehealth Apps Like Lemonaid?

Telemedicine—also referred to as telehealth—simply involves using telecommunications technology (e.g., video, online chat, email, phone calls, etc.) to help remotely diagnose and treat patients. And it’s growing rapidly.

According to Statista, only about 350,000 patients used the technology in 2013, although this number is projected to exceed seven million by the end of 2018. That’s a 2,000 percent increase in just five years.

Because of this rapid growth, several companies have entered the market to meet the demand. Some, such as Teladoc, provide an expansive range of services, including mental and sexual health, pediatrician services, and dermatology, while others provide niche-oriented medical support, such as Hims and Roman ED Meds (basic men’s health prescriptions) and Nurx (birth control medications).

Here were some of the most popular app-based options at the time of our research, which (mostly) combined quick, affordable online visits for common conditions, prescription services, lab tests, and app functionality:

Company Visit Cost States Served Features
Lemonaid $25 Nationwide Medications are shipped to your door with two-day shipping at no charge. Same-day labs are also available.
Amwell $69 Nationwide Shows doctors available, their experience level, and ratings before visit. No lab tests.
HeyDoctor $15 to $45 AK, AZ, CA, CT, FL, GA, IL, IN, KY, MO, MT, NE, NY, NC, OH, OR, PA, RI, SC, TN, TX, VT, VA, WA, WY Extensive labs available. Additional services like tuberculosis testing, vitamin D screening, eyelash growth extension, and metabolic performance.
Virtuwell $49 max AZ, CA, CO, CT, IA, MI. MN, NY, ND, PA, S.D. VA, WI 24/7 accessibility to certified nurse practitioners. Provides some children’s health treatments. Satisfaction guarantee.

As you’re trying to choose the right online health site for you, we want to point out that your decision will most likely take place via the following criteria:

  • Availability in your state
  • Treatment/services offered
  • Price
  • Online customer feedback

For example, of the options above, Express Virtual Care offered their services in the fewest number of states, while Amwell was the only nationwide provider. However, Amwell had the highest visit cost, while HeyDoctor was the lowest at (usually) less than $20.

At $25 per visit, Lemonaid’s fees came in a close second, while they were also the only one who offered delivery to your door for certain medications. Many of their lab prices were also well under $10.

Our Final Thoughts About Lemonaid Health

While the telemedicine/telehealth industry is in its infancy, the American Hospital Association reports that it’s proven to be a cost-effective method of providing essential healthcare services to a broader group of consumers—including the huge percentage of the American population without health insurance.

In this way, telemedicine companies like Lemonaid are helping to make many aspects of healthcare more affordable and accessible, which means that you can approach choosing the best one as you would many other products and services.

Given these criteria, along with their almost wholly positive online customer reputation and their refund guarantee (if they can’t provide you with a prescription), you might not have much more to lose than a few minutes of time by giving Lemonaid Health a try.

As for who we think this site is good for, we believe it’s an excellent fit for several different types of people. First, if you don’t have insurance, Lemonaid is a fantastic fit. The cash price you’ll pay for a primary care doctor visit will most likely be at least three times as expensive as the $25 you’d pay for a Lemonaid consultation.

Also, the lab prices you’ll pay will most likely be cheaper than what you’d pay out of pocket without insurance.

On that note, we also think the site is a good fit for someone who deals with issues Lemonaid’s consultations address that would normally require a visit to a specialist. Specialist co-pays are usually higher than $25.

This is especially true for their monthly depression and anxiety consultations, as you’d be hard-pressed to find a month of therapy sessions that would cost less than $95 per month.

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Read 55 Lemonaid Health Customer Reviews and Complaints

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Average Consumer Rating: 4.6
Rating Snapshot:
5 star: 47 4 star: 2 3 star: 0 2 star: 2 1 star:  4
Bottom Line: 91% would recommend it to a friend
Showing 1-11 of 55
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  • Excellent services!

    • New Mexico,
    • Jul 18, 2019
    • Verified Reviewer

    I have used Lemonaid twice and have been blown away by the great service, thorough website, and inexpensive quick results. This is an excellent program that I have recommended numerous times. The nurses and doctors on staff are polite, knowledgeable, and professional. I will continue to use this service, absolutely!

    Bottom Line: Yes, I would recommend this to a friend

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  • Couldn’t be better!

    • Nashville, TN,
    • Jul 15, 2019
    • Verified Reviewer

    Very happy I discovered this company! Quick, easy, convenient. No more unnecessary trips to the doctor for me! And I don’t have to worry about getting an appointment and going out of my way to get to the office. My prescription comes right to my door with no hassle. This is extremely convenient and fits in with my busy schedule. I will be recommending this to all my friends! Thanks Lemonaid Health.

    Bottom Line: Yes, I would recommend this to a friend

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  • AMAZING, convenient, and professional

    • Boston, MA,
    • Jul 13, 2019
    • Verified Reviewer

    Lemonaid is an amazing and convenient service. The doctors are highly professional, friendly, and make the video call completely comfortable. I would highly recommend this service to anyone looking for a convenient way to renew your birth control.

    Bottom Line: Yes, I would recommend this to a friend

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  • Updated review

    Convenient

    • Massachusetts,
    • Jul 13, 2019
    • Verified Reviewer

    They don’t seem to be available on weekends and things still take a while on weekdays...but it works.

    Bottom Line: Yes, I would recommend this to a friend

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    • Previous review
    • Jul 1, 2019

    Sketch

    They have never answered the phone number they post or called me back after multiple messages. Which is shady and unimpressive. Not sure if all these raving reviews are real. Pretty basic and inexpensive service just to get someone who can answer a phone call.

    • Jul 1, 2019

      Company Response from LMND Medical Group, Inc

      Hi Joseph, thanks for reaching out. Please give us a call at 415-926-5818 or send us a secure message through your Lemonaid account to contact us. We’re having trouble locating you as a patient in our system. Our patient support team returns all calls within 1 hour, so we’re sorry to hear you’ve had trouble reaching our team. We’re happy to refund your visit fee for the inconvenience! Thank you!

    (read moreread less...)

  • What a day-saver

    This was the best thing created this century. I took a urine test from Azo to see I had a UTI. Instead of making a doctor appt, begging to get in, then waiting, then leaving with a prescription to get filled, I just went on my phone. The wait was only 6 minutes, I saw Andre Tarin, NP, right away. Told him my issue, he immediately sent my prescription to my local pharmacy. The process was so easy and for the same price as my co-pay! ZERO REGRETS!

    Bottom Line: Yes, I would recommend this to a friend

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  • 1 out 1 people found this review helpful

    Very positive first interaction!

    • Shrewsbury, MA,
    • Jul 10, 2019
    • Verified Reviewer

    Love working with this company! Extremely professional, very responsive and incredibly easy to work with. All, of which, are indicators for an outfit that be around for a very long time!

    Bottom Line: Yes, I would recommend this to a friend

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  • 1 out 1 people found this review helpful

    Highly recommend online pharmacy

    • Hawaii,
    • Jul 9, 2019
    • Verified Reviewer

    Very surprised with the amount of professionalism that I received from Lemonaid. Their app is incredible from the initial video consultation, refills, and ability to contact them directly is simply amazing. I would highly recommend Lemonaid.

    Bottom Line: Yes, I would recommend this to a friend

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  • 2 out 2 people found this review helpful

    Customer service

    • Greenacres, FL,
    • Jul 8, 2019
    • Verified Reviewer

    I placed an order for Ed medication and the package was scheduled to be delivered by 6/18/2019 via USPS. Did not receive the package even when shipment tracking suggested was delivered. Waited two days in case delivery was done later. Still no package and decided to contact their customer service support. Response to my email was prompt and they assured me that a replacement package would be sent. Today 6/23/2019 I received the package as promised. The way my situation was handled in a professional manner showed that this company goes the extra mile to ensure customer satisfaction is a priority to them. I will recommend them to my friends and they have a satisfied customer.

    Bottom Line: Yes, I would recommend this to a friend

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  • Best company I've found. One day service!

    • Pennsylvania,
    • Jun 27, 2019
    • Verified Reviewer

    I had come to get a medication filled. I put in my request and they kept me in contact every step of the way. The doctor had messaged me through their website and gave me a ton of info on the medication. One thing I appreciated more than anything, but also so unique they give the option to send it to you and receive within 2-3 days (I personally didn't do it this way), OR you can get it filled at a local pharmacy. I have picked the local pharmacy and I had no issues and I could pick up my prescription next day! Overall the service was absolutely amazing and I'd recommend to anyone! I was not sponsored for my review, reviewing on my own and all opinions are mine.

    Bottom Line: Yes, I would recommend this to a friend

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  • 1 out 1 people found this review helpful

    Great service!

    • Atlanta, GA,
    • Jun 27, 2019
    • Verified Reviewer

    I've been getting prescriptions through Lemonaid Health for about a year now and they're GREAT to do business with. Their process is very simple, their website is easy to navigate and use, and their customer service is second to none. They respond to messages and deal with requests very quickly. I've never had to wait for anything. Keep up the great work guys!

    Bottom Line: Yes, I would recommend this to a friend

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  • Excellent service! Best out of 3 companies I've tried.

    • San Diego, CA,
    • Jun 27, 2019
    • Verified Reviewer

    Their service is amazing. The send back a message right away and get the product to me asap. I have used Hims and BlueChew and this company has the best customer service by far. I would give this my highest recommendation.

    Bottom Line: Yes, I would recommend this to a friend

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Showing 1-11 of 55

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