Lemonaid Health Reviews - Is It Right For You?

By HighYa Research Team
Updated on: Jun 24, 2019

Lemonaid Health is an online doctor’s office and pharmacy that claims to offer convenient, affordable care instantly, anywhere in the United States.

Unlike a traditional doctor’s office, Lemonaid Health offers patients same-day consultations with a U.S.-based doctor or nurse practitioner either over live video or convenient messaging.

The company behind Lemonaid Health is LMND Medical Group, Inc. They are based out of San Francisco, CA, and were co-founded in 2013 by President Ian Van Every, Chief Medical Officer Jason Hwang, and CEO Paul Johnson.

There’s a lot to be said about receiving great medical care at a price you can afford, especially given the fact that more than 17 percent of American children and adults remain uninsured.

And when you add that Lemonaid can help you save time spent sitting in a waiting room or standing in a pharmacy line, it might seem like a no-brainer, especially when it comes to regular medications for things like birth control, hair loss, cholesterol, and acne, to name just a few.

In this review, we’ll help you weigh all the facts so you can make a more empowered decision before scheduling an online visit with Lemonaid Health.

How Does Lemonaid Health Work?

Lemonaid’s services can be split into three categories: online consultations with a doctor or nurse practitioner, prescription delivery and same-day lab tests.

To use Lemonaid, you’ll click the service you need from the home page, and then click Start Visit when you’re ready to begin.

You’ll then need to answer a few health questions (e.g., medical history, symptoms, current medications, allergies, etc.), provide a selfie and photo ID (whether to verify identity or to make a visual diagnosis), and allow Lemonaid to authorize a $25 charge for the consultation on a credit card to submit your visit.

In some instances, state laws may require you to complete a live video consultation instead of providing a picture and photo ID in order to provide an accurate diagnosis.

After submitting your online visit request, Lemonaid will review it and respond within two hours during business hours, which consists of the following hours:

  • Monday to Friday: 8 a.m. to 5 p.m. PST
  • Saturday to Sunday: 8 a.m. to 12 p.m. PST

If you submit your request outside of business hours, the company says they’ll respond within 24 hours.

If a live video consultation is required, you’ll be directed to complete your video consultation with one of their providers immediately after you submit your visit.

If your consultation results in you being a candidate for a prescription, Lemonaid provides free shipping for prescriptions pertaining to the conditions we’ll list in the next section. If you prefer to pick up your medication at a pharmacy, Lemonaid allows you to use your insurance and send the prescription to any U.S.-based pharmacy.

What Conditions and Prescriptions Can Lemonaid Health Diagnose and Provide?

The easiest way to understand the kind of consultations and prescriptions the company offers is to list a few examples of conditions they provide consultation for and the medications that coincide with those conditions:

Depression and Anxiety

Lemonaid can help individuals aged 25-60 get treatment. This service requires a video consultation with a doctor or nurse practitioner and their treatment plan is a $95-per-month subscription that includes unlimited messaging with a doctor and the necessary medication.

Erectile Dysfunction

Lemonaid can help men ages 25 to 72. Prescriptions include varying doses of sildenafil, Viagra, Cialis, and Levitra.

Genital Herpes and Cold Sores

As long as this isn’t your first outbreak, Lemonaid can prescribe anti-viral medications like Acyclovir, Valacyclovir and Famciclovir for immediate outbreaks or daily prevention of genital herpes or oral cold sore outbreaks.

Birth Control

Lemonaid gives women ages 18-49 access to the birth control pill, patch or ring. They can deliver the birth control pill for $15 per month.

Hair Loss

Lemonaid can help men ages 18-74. They can prescribe generic finasteride 1mg for the treatment of male pattern baldness.

Other conditions for which Lemonaid can provide consultations and prescriptions include premature ejaculation, acne, smoking cessation, UTIs, sinus infections, the flu, acid reflux and high cholesterol.

Which Lab Tests Can You Order Through Lemonaid Health?

Earlier we mentioned that your video consultation, while not needed in every case, can lead to a prescription. The doctor or nurse practitioner with whom you speak can also order labs for you. Lemonaid has negotiated same-day lab testing through Quest Diagnostics, the largest laboratory company in the US! In most instances, an appointment isn’t required (although helpful), and you can find a location near you on Quest’s website.

After you complete testing, Lemonaid will receive your results and confidentially share them with you via message in your Lemonaid account, at which point you can ask any questions. You can also download a PDF of your results from the MyQuest website.

STD Testing

This urine test will let you know if you have common bacterial STDs like chlamydia and gonorrhea. If the test comes back positive for chlamydia, Lemonaid can provide an antibiotic prescription treatment option. Lemonaid cannot provide online gonorrhea treatment, as that requires treatment that can only be provided in-person.

A1C Testing

Provides hemoglobin A1C blood sugar measurements (average blood sugar over the last three months) that could help you identify if you have diabetes or prediabetes. You don’t need to fast (stop eating) before this lab test.

Blood Type Testing

Provides a convenient, simple way of finding out what blood type you have. Lemonaid orders the same blood type test ordered by all doctor offices, which will let you know if you’re in blood group A, B, AB, or O, and if you’re Rh negative or positive. You don’t need to fast (stop eating) beforehand.

Cholesterol Testing

Provides cholesterol measurements that could help identify your risk of having a heart attack over the next 10 years. Lemonaid can prescribe a 90-day supply of statins following a lab test if appropriate. You need to fast (stop eating) before this lab test.

Hypothyroidism Testing

Lemonaid is unable to diagnose hypothyroidism online. To get thyroid medication from Lemonaid, you need to have been diagnosed with low thyroid already. Lemonaid can prescribe levothyroxine and their pharmacy can ship thyroid treatment directly to your door.

How Much Does Lemonaid Health Cost?

As we mentioned earlier, the service charges a $25 visit fee for a doctor or nurse practitioner’s evaluation, which you can pay on their website or within the app using a credit or debit card.

The cost of medications is additional and will vary depending on the pharmacy that dispenses the medication. We recommend calling the pharmacy you wish to use to obtain a price quote if you’d like to pick up your medication.

Also, Lemonaid Pharmacy provides two-day shipping of your medications to your home for free. Lemonaid offers discounts on medication pricing if you sign up for monthly refills. Refill frequency is customizable and you can cancel anytime.

The company’s pharmacy pricing is straightforward. Here are a couple of examples of how much they charge for common medications:

  • Sildenafil 20 mg: $2 per pill
  • Sildenafil 50 mg: $34 per pill
  • Sildenafil 100 mg: $34 per pill
  • Viagra 50 mg: $85 per pill
  • Viagra 100 mg: $85 per pill
  • Cialis Daily (5 mg): $8 per pill
  • Cialis 5 mg: $11 per pill
  • Cialis 10 mg: $22 per pill
  • Cialis 20 mg: $44 per pill
  • Finasteride: $1 per pill
  • Birth Control Pill: $45 for a three-month supply
  • Zyban: $45 for a three-month supply
  • Cold sore: $50 for a 90-day supply
  • Genital herpes: $50 for a 90-day supply
  • Hypothyroidism: $27 for a one-month supply
  • Depression & Anxiety: $95 subscription fee for ongoing care and medication

While Lemonaid’s $25 consultation fee is on par with many health care plans, their prescriptions are, in many cases far more expensive than what you’d pay using an online prescription service like Blink Health.

Here is a quick comparison table showing the cost to purchase and ship to your home several popular medications listed above:

Lemonaid Health Blink Health
Sildenafil 20mg $2 per pill $0.69 per pill
Sildenafil 100 mg $34 per pill $1.99 per pill
Cialis 10 mg $22 per pill $55.19 per pill
Zyban (three-month supply) $45 $54

As you can see, Blink Health is a far cheaper option for prescriptions when it comes to Sildenafil but Lemonaid Health provides better prices for Cialis and Zyban. Because there seems to be some variation in pricing depending on which drug you buy, we suggest checking online pharmacy alternatives before committing to the prices Lemonaid gives you.

Keep in mind, though, that these alternative sites don’t provide doctor’s consultations but rather function as a pharmacy discount card for a prescription that’s already been sent out by your doctor.

As for lab fees, here is what the five labs will cost you through Lemonaid:

  • STD: $28.16
  • A1C: $34.16
  • Cholesterol: $42.81
  • Blood Type: $36.11
  • Hypothyroidism: $30.50

If Lemonaid doesn’t think online care is appropriate, they’ll provide a full refund.

What Can We Learn From Lemonaid Health Patient Reviews?

Between Google Play and iTunes, we encountered more than 2,800 customer reviews for the Lemonaid Health app at the time of publishing, who had cumulatively given it an average rating of about 4.8 stars.

Common compliments related to service speed, ease of use, and affordability, while the relatively few complaints frequently indicated that the service wasn’t able to meet their needs.

Are There Other Telehealth Apps Like Lemonaid?

Telemedicine—also referred to as telehealth—simply involves using telecommunications technology (e.g., video, online chat, email, phone calls, etc.) to help remotely diagnose and treat patients. And it’s growing rapidly.

According to Statista, only about 350,000 patients used the technology in 2013, although this number is projected to exceed seven million by the end of 2018. That’s a 2,000 percent increase in just five years.

Because of this rapid growth, several companies have entered the market to meet the demand. Some, such as Teladoc, provide an expansive range of services, including mental and sexual health, pediatrician services, and dermatology, while others provide niche-oriented medical support, such as Hims and Roman ED Meds (basic men’s health prescriptions) and Nurx (birth control medications).

Here were some of the most popular app-based options at the time of our research, which (mostly) combined quick, affordable online visits for common conditions, prescription services, lab tests, and app functionality:

Company Visit Cost States Served Features
Lemonaid $25 Nationwide Medications are shipped to your door with two-day shipping at no charge. Same-day labs are also available.
Amwell $69 Nationwide Shows doctors available, their experience level, and ratings before visit. No lab tests.
HeyDoctor $15 to $45 AK, AZ, CA, CT, FL, GA, IL, IN, KY, MO, MT, NE, NY, NC, OH, OR, PA, RI, SC, TN, TX, VT, VA, WA, WY Extensive labs available. Additional services like tuberculosis testing, vitamin D screening, eyelash growth extension, and metabolic performance.
Virtuwell $49 max AZ, CA, CO, CT, IA, MI. MN, NY, ND, PA, S.D. VA, WI 24/7 accessibility to certified nurse practitioners. Provides some children’s health treatments. Satisfaction guarantee.

As you’re trying to choose the right online health site for you, we want to point out that your decision will most likely take place via the following criteria:

  • Availability in your state
  • Treatment/services offered
  • Price
  • Online customer feedback

For example, of the options above, Express Virtual Care offered their services in the fewest number of states, while Amwell was the only nationwide provider. However, Amwell had the highest visit cost, while HeyDoctor was the lowest at (usually) less than $20.

At $25 per visit, Lemonaid’s fees came in a close second, while they were also the only one who offered delivery to your door for certain medications. Many of their lab prices were also well under $10.

Our Final Thoughts About Lemonaid Health

While the telemedicine/telehealth industry is in its infancy, the American Hospital Association reports that it’s proven to be a cost-effective method of providing essential healthcare services to a broader group of consumers—including the huge percentage of the American population without health insurance.

In this way, telemedicine companies like Lemonaid are helping to make many aspects of healthcare more affordable and accessible, which means that you can approach choosing the best one as you would many other products and services.

Given these criteria, along with their almost wholly positive online customer reputation and their refund guarantee (if they can’t provide you with a prescription), you might not have much more to lose than a few minutes of time by giving Lemonaid Health a try.

As for who we think this site is good for, we believe it’s an excellent fit for several different types of people. First, if you don’t have insurance, Lemonaid is a fantastic fit. The cash price you’ll pay for a primary care doctor visit will most likely be at least three times as expensive as the $25 you’d pay for a Lemonaid consultation.

Also, the lab prices you’ll pay will most likely be cheaper than what you’d pay out of pocket without insurance.

On that note, we also think the site is a good fit for someone who deals with issues Lemonaid’s consultations address that would normally require a visit to a specialist. Specialist co-pays are usually higher than $25.

This is especially true for their monthly depression and anxiety consultations, as you’d be hard-pressed to find a month of therapy sessions that would cost less than $95 per month.

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Read 78 Lemonaid Health Customer Reviews and Complaints

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Average Consumer Rating: 4.7
Rating Snapshot:
5 star: 69 4 star: 2 3 star: 1 2 star: 2 1 star:  4
Bottom Line: 94% would recommend it to a friend
Showing 1-11 of 78
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  • Excellent company, very satisfied

    • North Carolina,
    • Sep 17, 2019
    • Verified Reviewer

    Fantastic customer service and overall a great experience. Always discreet and they deliver quality products for a very fair price. Medical screenings are very friendly and easily done via webcam. I've been a customer for over a year and I'm very pleased!

    Bottom Line: Yes, I would recommend this to a friend

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    • Sep 17, 2019

      Company Response from LMND Medical Group, Inc

      Hello, Sean, thank you for writing a review of Lemonaid Health. We try to wow our patients with customer service, so that's great to read that you had a fantastic experience. Our own pharmacy team based in St Louis, Missouri, take great pride in the quality of the medicines they ship, and while we're not the cheapest online option, we offer fair prices with great service. I'll pass on your praise to our medical team as we try to make our online doctor consultations super simple.


  • Great service

    • Connecticut,
    • Sep 16, 2019
    • Verified Reviewer

    I had to change the prescription over an insurance issue and the doctor responded promptly and fixed on a Sunday. I also had to change the shipping address as it was different from billing. Both were quick and easy. Blain was very helpful and the service was very fast. Very convenient and helpful tool for busy people.

    Bottom Line: Yes, I would recommend this to a friend

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    • Sep 16, 2019

      Company Response from LMND Medical Group, Inc

      Joe, thank you for sharing how our coworker Blain and our wonderful medical team (NP Emily in this case) helped you out on a Sunday. Lemonaid Health is about convenient, quick and easy online healthcare, so we're glad we made it a reality for you. When issues arise, as they often do with insurance, we try to sort it out for you straight away. Thanks for being a Lemonaid Health patient.


  • Through and precise

    • Hollywood, FL,
    • Sep 12, 2019
    • Verified Reviewer

    Doctor was spot on with his questions and review, very professional as well! Contacted in the time frame they mentioned and it was not a drawn-out process. I definitely recommend the site to anyone who may be thinking of going online for there prescription.

    Bottom Line: Yes, I would recommend this to a friend

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    • Sep 12, 2019

      Company Response from LMND Medical Group, Inc

      Jim, sir, thank YOU! Professional, true to our commitments about when we'll contact you, and spot-on with our medical questions is what we strive for at Lemonaid Health. I'll pass on your praise to our team. Our mission is to provide affordable convenient online medical care to Americans, and you just gave us an extra boost with your review!


  • Consultation

    • Philadelphia, PA,
    • Sep 7, 2019
    • Verified Reviewer

    I paid for a consultation due to a sinus infection. The medical staff reached out to me promptly and did a very thorough consultation and follow up. They were able to provide me with the right prescription and I picked it up at my CVS shortly after.

    I would highly recommend Lemonaid to all!

    Bottom Line: Yes, I would recommend this to a friend

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    • Sep 8, 2019

      Company Response from LMND Medical Group, Inc

      Sir, we appreciate your review of Lemonaid Health and we're happy we could help you out with online treatment for your sinus infection. Our medical team always give a thorough consultation to make sure we're confident we can diagnose the cause of your sinus symptoms. Fingers crossed that you start feeling better quickly and that you're not in too much discomfort. If you don't feel better, please make sure to let our medical team know so that we can provide follow-up advice and care.


  • Lemonaid was the easiest and fastest way I've ever gotten a prescription

    • Scottsdale, AZ,
    • Sep 5, 2019
    • Verified Reviewer

    I had a horrible experience with my OBGYN and needed to find a new one. I didn't have time to research and find one who was under my insurance and met all of my criteria but I needed birth control ASAP since I was almost out. I signed up and got on a video call within 10 minutes and then had a prescription sent to me. It was so fast and easy. This was an incredible experience. It would have taken me longer to wait on the phone with a doctor's office and get an appointment scheduled than it did to have my visit and get my prescription with Lemonaid. Highly recommend this service.

    Bottom Line: Yes, I would recommend this to a friend

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    • Sep 5, 2019

      Company Response from LMND Medical Group, Inc

      Afternoon, Amanda. THANK YOU for taking the time to write your review about how fast and easy it is to get an online prescription for birth control with Lemonaid Health. Making healthcare fast and easy is why we're here! We're delighted you spoke to one of our friendly medical team on video within 10 minutes. Only a few states require you to do a video consultation, and Arizona is one of them! Please spread the word about how easy it is to get birth control online from Lemonaid Health. We'll be here again should you have other healthcare needs, ma'am.


  • Great customer service

    • Virginia,
    • Sep 3, 2019
    • Verified Reviewer

    I ordered two refills for sildenafil and waited for it to come in. Two days turned into two weeks. I contacted USPS and they opened up a case and NEVER contacted me or kept me in the loop for any updates. The last tracking updated was 8/5, and as of 8/27, no updates AT ALL. They won’t even return my calls. But I contacted Lemonaid and Blain from customer service sent me the same exact order, no questions asked with no charge. I was dreading this as a loss but Lemonaid came through in the clutch. I love this company and hope to have a great patient MD relationship with them. Keep it up!

    Bottom Line: Yes, I would recommend this to a friend

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    • Sep 3, 2019

      Company Response from LMND Medical Group, Inc

      Sir, our co-worker Blain is gonna get praise from the rest of our team for your great review. We're sorry to hear that you had problems getting your sildenafil pills delivered, but we're delighted that Blain sorted it for you no questions asked. Our team of MDs, NPs, pharmacists and customer service folks look forward to a great relationship too!


  • Amazing company, outstanding customer focus

    • New Jersey,
    • Sep 3, 2019
    • Verified Reviewer

    I can't express enough how impressed I've been with the support and customer focus provided by Lemonaid Health, not to mention the quality medication they provide. Their consultation process is top notch. Quick but very thorough, which I appreciate. Any questions are quickly answered by their support team. It's rare to find such focus on the customer/patient from an online company. They definitely care, that's evident. I highly recommend them, I direct a large customer service/help desk team for a leading U.S. retailer, I wish I could steal all of them!

    Once your script is approved, shipping is lightning quick. Don't hesitate to check them out! You won't regret it!

    Bottom Line: Yes, I would recommend this to a friend

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    • Sep 3, 2019

      Company Response from LMND Medical Group, Inc

      Hi David, thanks so much for the review! The team at Lemonaid Health really does care, whether it's our doctors and NPs writing online prescriptions, our customer service team helping patients out, or our pharmacy team in St Louis. It makes our day to get a review like yours, sir.


  • 1 out 1 people found this review helpful

    Seamless, quick, professional service

    • Atlanta, GA,
    • Aug 31, 2019
    • Verified Reviewer

    My daughter shared this app with me and I believe it’s the best-kept secret! My medicine arrived to my doorstep in like 2 days! When I got labs done I just scanned my QR code and didn’t have to complete all that cumbersome paperwork. It was so seamless and quick! I spoke to two helpful doctors to follow up and check on me and my medical concerns. I told my husband, "this is the way all healthcare services should be done!"

    Bottom Line: Yes, I would recommend this to a friend

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    • Aug 31, 2019

      Company Response from LMND Medical Group, Inc

      Thanks so much for sharing your experience of the Lemonaid Health service. We try to make healthcare as simple and convenient as possible, whether it's an online prescription from one of our medical team, medicine delivery from our own pharmacy or getting lab tests at Quest Diagnostics. Delighted that you found our doctors helpful. Have a great Labor Day weekend.


  • 1 out 1 people found this review helpful

    Lemonaid is a great service provider

    • Charlotte, NC,
    • Aug 31, 2019
    • Verified Reviewer

    The web questionnaire was simple and direct. Photo of ID (license) and the affected areas was easy too. My wife assisted briefly. Once my request was submitted a provider was back with me within an hour. Knowledgeable and direct - Alex P - the service experience was excellent. The interaction was brief and led to a mail-order prescription as hoped along with positive encouragement - no waiting, no driving, and the price is right. I’ll be submitting my invoice to insurance to see if anything is covered also.

    I recommend Lemonaid - it’s sweet. The main reason for my experience was the provider - Alex P. I wish all doctors could be as responsive and considerate.

    Bottom Line: Yes, I would recommend this to a friend

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    • Aug 31, 2019

      Company Response from LMND Medical Group, Inc

      Great news that your experience of Lemonaid Health was simple and our service excellent. We've passed on your feedback to Nurse Practitioner Alex P and she said it made her day. Thank you!


  • 1 out 1 people found this review helpful

    Professional, convenient, fast service

    • Pennsylvania,
    • Aug 24, 2019
    • Verified Reviewer

    No more waiting a month for a doctor's appointment. I can consult with a professional when needed. They provide an excellent service at a rate that everyone can afford. I would highly recommend this service to anyone.

    Bottom Line: Yes, I would recommend this to a friend

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    • Aug 31, 2019

      Company Response from LMND Medical Group, Inc

      Hi Nick, thanks for your review of Lemonaid Health! We're pleased we were able to help you. Our whole team strives to provide a friendly and responsive service, and I'll share your feedback with the whole team. Have a great Labor Day weekend.


  • Professional, automated, real doctor via video chat

    • Higden, AR,
    • Aug 20, 2019
    • Verified Reviewer

    I found your company through the internet. I was skeptical of course. The prices are fantastic and the service sounded amazing. There seem to be a lot of scams out there. I signed up and had a video chat with a nurse practitioner. He was very professional and based out of California.

    I’m certain that there are a lot of men like me who have ED and want to change their life and experience. This nurse practitioner even called in a prescription to my local pharmacy so I could have enough medication until their shipment arrived in three days.

    I couldn’t be happier and more surprised at the outcome. This is a professional business that you can trust.

    Bottom Line: Yes, I would recommend this to a friend

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    • Sep 1, 2019

      Company Response from LMND Medical Group, Inc

      Hi Abram - thanks for sharing your experience of Lemonaid Health. We try to combine professional online doctor services with friendly customer service and fantastic prices for ED meds, birth control and many other drugs. Given the challenge men have of knowing which online ED treatment websites to trust, we try to be super transparent about who we are and where our doctors and nurse practitioners are based. Thanks for being a Lemonaid Health patient, sir.


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