About Lemonaid Health

By Derek Lakin
HighYa Staff Published on: May 9, 2018

Whether you need help on a one-time or ongoing basis, Lemonaid Health is an online doctor’s office that helps busy people get the convenient, affordable care they need, regardless of insurance.

Unlike a traditional doctor’s office, though, their telemedicine business model offers patients a guaranteed two-hour response time (M-F, 8a to 5p PT), same-day online doctor visits, pharmacy delivery, and even Android or iOS app access.

There’s a lot to be said about receiving great medical care at a price you can afford, especially given the fact that more than 17 percent of American children and adults remain uninsured.

And when you add that Lemonaid can help you avoid booking an appointment with a local doctor, driving to their office, and sitting in a waiting room, it might seem like a no-brainer. Especially when it comes to regular medications for things like birth control, hair loss, cholesterol, and acne, to name just a few.

Here, we’ll help you weigh all the facts so you can make a more empowered decision before scheduling an online visit.

How Does Lemonaid Health Work?

Lemonaid Health currently offers online visits, treatment services, prescription delivery, and lab tests in 18 states (AZ, CA, CT, FL, GA, IL, MD, MI, MO, NJ, NY, OH, OR, PA, RI, SC, VA, and WA), with additional states coming soon.

Supporting these states is a team of six San Francisco, CA-based doctors: Dr. Davis Liu, Dr. Matt Walvick, Dr. Vijay Bhat, Dr. Ruijun Chen, Dr. Gerri Davis, and Dr. Vladimir Dzhashi.

The company emphasizes that it’s important to keep your primary care provider (PCP) informed. You can do this using their summary of care, which is available through the app or your account via their desktop site. Alternately, Lemonaid can send the summary directly to your doctor, if needed.

To begin, you’ll click the Start Visit button on the Lemonaid Health home page, and then select the service you need.

Depending on what you choose, you’ll then need to answer a few health questions (e.g., medical history, symptoms, current medicines, allergies, etc.), take a picture (whether to verify age or gender, or to make a visual diagnosis), choose your prescription delivery method, and the wait for a confirmation that your prescription is ready for pickup. Make sure you answer these accurately and truthfully.

Note: Depending on the prescription you’re requesting, in combination with your health history and symptoms, Lemonaid follows strict guidelines and will let you know if it’s in your best interests to see a doctor in person.

After submitting your Visit request, Lemonaid will review it within two hours during normal business hours (M-F, 8a to 5p PT), depending on the state. Outside of this, their FAQ notes they "try to review all requests for treatment as quickly as we can.”

In most instances, the company doesn’t require a video visit, although it’s mandatory in some states, while in other instances it might be medically necessary to provide an accurate diagnosis.

If prescribed, Lemonaid Health can send your medication to any pharmacy in many of the states where their services are offered. They also provide free, fast shipping to your door for erectile dysfunction, hair loss, and birth control medications.

Which Treatment Services Does Lemonaid Health Offer?

  1. Birth Control – Lemonaid can treat women ages 18-49, and provide 12-month prescriptions for more than 100 different brands of birth control pills, in addition to the NuvaRing birth control ring and Xulane patch (the generic version of Ortho Evra).
  2. Hair Loss – Generic finasteride, 1 mg
  3. Stop Smoking – Chantix, Zyban
  4. Acid Reflux – Zantac, Prilosec
  5. Erectile Dysfunction – Lemonaid can treat men ages 30-66 and prescribe generic sildenafil, 20 mg
  6. Acne – A variety of prescription medications, including skin creams and oral antibiotics. Depending on your symptoms and medical history, they may prescribe a three-month supply of a single medicine, or a combination.
  7. Urinary Tract Infection – A seven-day course of the antibiotic Macrobid
  8. Flu – After an online assessment with a doctor, Lemonaid might prescribe antiviral medicines like Oseltamivir (Tamiflu) and zanamivir (Relenza), which can reduce the time you’re sick by up to a day. Note: They can only prescribe treatment if you developed flu symptoms in the last 48 hours.
  9. Sinus Infection – A 10-day course of the antibiotic amoxicillin. If you’re allergic, they’ll typically prescribe doxycycline as an alternative.
  10. Cholesterol – Doctors can prescribe one-time or ongoing statin prescriptions, including for generic (Pravastatin, Lovastatin, Simvastatin) or branded (Pravachol, Altoprev/Mevacor, Zocor) medications.
  11. Cold Sore – As long as this isn’t your first cold sore, Lemonaid can prescribe anti-viral medications like Acyclovir 400 mg (generic of Zovirax), Valacyclovir 1g (generic of Valtrex), and Famciclovir 500 mg (generic of Famvir), for immediate outbreaks and daily prevention.

Which Lab Tests Can You Order Through Lemonaid Health?

To keep costs low, Lemonaid orders all of their labs through Quest Diagnostics—the largest laboratory company in the US—which involves testing your cholesterol, liver, and thyroid. In most instances, an appointment isn’t required (although helpful), and you can find a location near you on Quest’s website.

After receiving your test results, Lemonaid will send you a confidential message through your account, at which point you can ask any questions. You can also download a PDF of the document from the MyQuest website.

Sexually Transmitted Diseases

This urine test will let you know if you have common bacterial STDs like Chlamydia and gonorrhea. It will take about three to five days to receive your results, which are completely confidential.

If the test comes back positive for chlamydia, Lemonaid can provide a prescription treatment option (antibiotic shot).

A1C Testing

Provides hemoglobin A1C blood sugar measurements (average blood sugar over the last three months) that could help you identify if you have diabetes or prediabetes.

Blood Type

The same blood type test ordered by all doctors offices, which will let you know if you’re in blood group A, B, AB, or O, and if you’re Rh negative or positive, within three to five days. You don’t need to fast (stop eating) beforehand.

Does Lemonaid App Provide Additional Functionality?

Based on what we learned from Lemonaid’s listings on Google Play and iTunes, their app isn’t just an extension of their website; it’s a standalone ecosystem where you can accomplish all of the same things, including selecting a medication, requesting a Visit, video conferencing with doctors, and choosing a local pharmacy to deliver to.

Lemonaid Health App ScreenshotsAlthough Lemonaid Health’s iOS and Android app doesn’t provide any additional functionality, it provides access to all of the same features and functionality as their desktop site, only optimized for mobile devices. Credit: LMND Medical Group, Inc.

How Much Does Lemonaid Health Cost?

Lemonaid Health charges a $25 Visit fee for the doctor’s evaluation, which you can pay online or within the app using a credit or debit card.

The cost of medications and lab tests are additional, and priced as follows:

  • Birth Control: $9/pack without insurance at Walmart; $15-$190 per ring; $125-$150 for 3 patches
  • Finasteride (90-day supply): $90
  • Chantix/Zyban (90-day supply): No prices listed. Lemonaid suggests that you choose a pharmacy that accepts coupon codes from GoodRx if you don’t have insurance.
  • Zantac/Prilosec (90-day supply): No prices listed
  • Sildenafil – Starts at $2 per treatment (20 mg) using mail order
  • Macrobid (7-day supply): As little as $25, without insurance
  • Oseltamivir (Tamiflu) and zanamivir (Relenza): No prices listed
  • Sinus Infection: $4 at Walmart
  • Statins: According to Lemonaid’s FAQ, “Some statins cost $10-15 for a three-month supply, or $40-60 for a whole year.
  • Cold Sore – $10 - $15 for immediate outbreak; $40 - $70 for suppression

Lab fees will cost:

  • STD: $28.16
  • A1C: $9.16
  • Cholesterol: $17.81
  • Blood Type: $36.11

While health insurance won’t cover the fee for the doctor’s evaluation, it’s typically less than the cost of a copay, although insurance should still pick up the cost of the medication (depending on your plan and provider, of course).

If Lemonaid doesn’t think it's appropriate to give you a prescription, they’ll refund you the $25 fee.

What Can We Learn From Lemonaid Health Patient Reviews?

Between Google Play and iTunes, we encountered more than 1,000 customer reviews for the Lemonaid Health app, who had cumulatively given it an average rating of about 4.5 stars. Common compliments related to service speed, ease of use, and affordability, while the relatively few complaints frequently indicated that the service wasn’t able to meet their needs.

As a company, LMND Medical Group, Inc. (dba Lemonaid Health) is based out of San Francisco, CA and was co-founded in 2013 by President Ian Van Every, Chief Medical Officer Jason Hwang, and CEO Paul Johnson.

Company Visit Cost States Served Notes
Lemonaid $25 AZ, CA, CT, FL, GA, IL, MD, MI, MO, NJ, NY, OH, OR, PA, RI, SC, VA, WA Medications delivered to your choice of pharmacy—some can be delivered to your door. Doctor’s notes easily available.
Amwell $69 - $199 (covered by many insurance providers) Nationwide Shows doctors available, their experience level, and ratings before visit. No lab tests.
HeyDoctor Typically less than $20 AK, AZ, CA, CT, FL, GA, IL, IN, KY, MO, MT, NE, NY, NC, OH, OR, PA, RI, SC, TN, TX, VT, VA, WA, WY Extensive labs available. Additional services like tuberculosis testing, vitamin D screening, eyelash growth extension, and metabolic performance.
Virtuwell $49 max AZ, CA, CO, CT, IA, MI. MN, NY, ND, PA, VA, WI 24/7 accessibility to certified nurse practitioners. Provides some children’s health treatments. Satisfaction guarantee.

Previously, Ian acted as the co-founder and Commercial Director for DrThom, Jason as President of Jason Hwang, LLC, and Paul as Chief Digital Officer for Dr. Max Pharmacy Chain, as well as for Lloyds Pharmacy.

Are There Other Telehealth Apps Like Lemonaid?

Telemedicine—also referred to as telehealth—simply involves using telecommunications technology (e.g., video, online chat, email, phone calls, etc.) to help remotely diagnose and treat patients. And it’s growing rapidly.

According to Statista, only about 350,000 patients used the technology in 2013, although this number is projected to exceed seven million by the end of 2018. That’s a 2,000 percent increase in just five years.

Because of this rapid growth, several companies have entered the market to meet the demand. Some, such as Teladoc, provide an expansive range of services, including mental and sexual health, pediatrician services, and dermatology, while others provide niche-oriented medical support, such as Hims and Roman ED Meds (basic men’s health prescriptions) and Nurx (birth control medications).

Here were some of the most popular app-based options at the time of our research, which (mostly) combined quick, affordable online visits for common conditions, prescription services, lab tests, and app functionality:

How can you choose which of these telehealth options are right for you? Let’s take everything we’ve learned and come to a conclusion about Lemonaid Health.

Our Final Thoughts About Lemonaid Health

While the telemedicine/telehealth industry is in its infancy, the American Hospital Association reports that it’s proven to be a cost-effective method of providing essential healthcare services to a broader group of consumers—including the huge percentage of the American population without health insurance.

In this way, telemedicine companies like Lemonaid are helping to ‘consumerize’ many aspects of healthcare, which means that you can approach choosing the best one as you would many other products and services. Specifically, through the lens of these four criteria:

  • Availability in your state
  • Treatment/services offered
  • Price
  • Online customer feedback

For example, of the options above, Express Virtual Care offered their services in the fewest number of states, while Amwell was the only nationwide provider. However, Amwell had the highest visit cost, while HeyDoctor was the lowest at (usually) less than $20.

At $25 per visit, Lemonaid’s fees came in a close second, while they were also the only one who offered delivery to your door for certain medications. Many of their lab prices were also well under $10.

Given these criteria, along with their almost wholly positive online customer reputation and their refund guarantee (if they can’t provide you with a prescription), you might not have much more to lose than a few minutes of time by giving Lemonaid Health a try.

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4 Consumer Reviews for Lemonaid Health

Average Consumer Rating: 5.0
Rating Snapshot:
5 star: 4 4 star: 0 3 star: 0 2 star: 0 1 star:  0
Bottom Line: 100% would recommend it to a friend
Showing 1-4 of 4
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  • 2 out 2 people found this review helpful

    Quick response, easy to use, and very affordable!

    • Saint Cloud, FL,
    • Sep 15, 2018
    • Verified Reviewer

    I was looking for walk-in clinics in my area so I could get an antibiotic to help fight my infection. While reviewing online and not having health insurance, the office visit co-pay was a big part of my search. So while doing my research and reviewing companies I came across "Lemonaid Health." I downloaded the app from my phone to review the app as well as the reviews I read online. As I narrowed my decisions down, I decided to give Lemonaid Health a try. What do I have to lose? If I don't like it, I can always look elsewhere.

    To my surprise, the app was very easy to use and informative. I sent my info through and shortly after, I reviewed a message that they were ready for my video chat. I completed the video chat through there app since my phone does not have video chat on it. The nurse practitioner reviewed some things with me for verification and reviewed my symptoms. She was very straightforward, not leaving me with any questions or concerns. Mind you I've never had any health problems before, so this process made me very nervous.

    Now as the process has been completed, the video chat was only a few minutes, and the prescription was already sent over to the pharmacy of my choice. I have already been notified by them, that my script is ready for pickup. All of this was completed within less then an hour. Stress-free while I sat at my desk at work not missing pay from work. I think this is perfect for those with minor health problems and that can be easily treated. I would most definitely refer to this app again if ever I am put in this situation again!

    Bottom Line: Yes, I would recommend this to a friend

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  • 2 out 2 people found this review helpful

    Quick, efficient, reasonable prices!

    • Oregon,
    • Sep 9, 2018
    • Verified Reviewer

    This service is greatly appreciated. I am able to see a doctor via video and obtain an Rx more quickly than I can through my regular doctor's office. Doctor consultation is just $25, and then my Rx is at the pharmacy within an hour!

    Bottom Line: Yes, I would recommend this to a friend

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  • 4 out 5 people found this review helpful

    Good service

    • Florida,
    • Jul 15, 2018
    • Verified Reviewer

    From the first call, the initial call back and video call the service customer service and sales were great, knowledgeable, and useful. The PA that called me back and did my interview was very knowledgeable in the customers' needs. I feel 100% satisfied with all services and customer relations.

    Bottom Line: Yes, I would recommend this to a friend

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  • 5 out 6 people found this review helpful

    Amazingly convenient

    • Altamonte Springs, FL,
    • Jul 4, 2018
    • Verified Reviewer

    I was skeptical at first about using an online prescription service, but I am so glad that I have this one a try! It was easy to follow, and as long as you are open and honest when answering their questions, it is so much easier than having to waste your time scheduling and paying for an overpriced doctor's appointment in person! I will be using this service again and would definitely recommend it to friends and family! It's fantastic!

    Bottom Line: Yes, I would recommend this to a friend

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